ASI Food Safety
In the Food Lab

Planning Is Key Component of Listeria Prevention

By Matt Regusci
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ASI Food Safety

Reading the news in recent months, it seems like there is a new outbreak every week or at least a new recall of various food products contaminated with Listeria, specifically Listeria monocytogenes. Companies have recalled broccoli, kale, cantaloupes, smoked salmon (lox), mushrooms, soft cheese, sprouts, frozen chicken, and even hot dog buns in the last several months.

Listeria monocytogenes is a species of pathogenic bacteria that is very unique. Unlike many pathogens that are mainly fecal bacteria, like E. Coli and Salmonella, Listeria can be found just about anywhere including soil, water, dust and animal feces, to name a few.

We are around Listeria all the time. For example, when moms encourage their children to play outside to enhance their immune systems, one of the bacteria kids are likely exposed to is Listeria. This kind of exposure is generally acceptable, as the vast majority of people that get sick from Listeria exposure typically ingest quite a bit of it. That’s why it is essential to get in front of Listeria to avoid ready-to-eat products from becoming contaminated.

Listeria is one of the few bacteria to survive freezing temperatures and grow, albeit slowly, in a refrigerator. The exact range for growth of Listeria is 39.2°F (4 °C) to 98.6°F (37°C). To successfully kill Listeria using temperature controls, it must be cooked at least at 165°F (73°C). Left at room temperature, the pathogen grows rapidly. If you have ready-to-eat food contaminated with Listeria and it is taken out of the fridge, left on the counter for a couple of hours, then eaten, it’s a recipe for disaster.

If you are healthy, the vast majority of the Listeria bacteria will be attacked and killed by the immune system, preventing the ability for infection to take hold. If the immune system is compromised by conditions such as cancer, AIDS, pregnancy, geriatrics, etc., then Listeria becomes an infection called Listeriosis—an invasive infection.

The FDA and the CDC published some facts about Listeriosis and foodborne illness in general, and the diagnosis is stark. The FDA estimates that 1 in 6 Americans or 43 million people will get a foodborne illness annually. Of those that get sick, the FDA estimates 128,000 will be hospitalized, and about 3,000 die.

In the United States, the CDC estimates that about 1,600 people will get Listeriosis each year, and of those cases, 1,500 will be hospitalized (94%), and 260 will likely die. Listeriosis has a mortality rate of 20-30%, according to the FDA. Unfortunately, these numbers indicate that if the doctor diagnoses you with Listeriosis, the chances of survival are low.

According to FDA research, you are 18 times more likely to contract a Listeriosis infection if you are pregnant, and 16–27% of all Listeriosis infections are in pregnant women. While most other adults show signs of gastrointestinal symptoms once contracting Listeriosis, the FDA says a pregnant woman experiences a fever for a few days, and about 20–30% will ultimately miscarry.

The unique thing about Listeria is the incubation period could last up to 70 days. A possible scenario could be a person eating cantaloupe from a farm with a known Listeria outbreak and then 70 days later showing signs of Listeriosis. This was a reality during the Jensen Farms outbreak, where people were terrified that they may have been infected from Listeriosis after eating cantaloupe. Still, they had to wait for six weeks for assurance they were safe.

What Steps Should Industry Take to Prevent or Mitigate the Presence of Listeria?

The first step is to kill Listeria and prevent it from contaminating food. To kill this particular pathogen, heat and/or sanitization is necessary. The best way to avoid contamination is by cooking food, but cleaning and sanitizing regularly is the next best measure if you can’t cook the product.

All food manufacturing facilities need a cleaning and sanitizing routine. Typically, when a Listeria outbreak occurs, it is because of a series of unfortunate errors in quick succession. Facilities need to practice regularly on finding the potential errors in a cleaning/sanitizing system and fix them immediately. This attention to detail and strategy help correct the problem before an issue arises.

The same is important for the kitchen of a restaurant. Keep raw products away from cooked products. Utilize different sections within the kitchen to prep food in various stages, use separate cutting boards and be sure to use different utensils on raw vs. cooked food. Also, have a solid cleaning and sanitizing routine to kill lingering Listeria in the facility.

The second step is a solid continual testing regimen. A testing rotation is an effective tool in the pathogen prevention arsenal. Every facility should utilize an environmental testing program that regularly looks for Listeria in the facility. While all use outside certified labs, some also have in-house labs looking, more frequently, for pathogens. For instance, few fresh produce companies test the wash water for pathogens in every lot. If they find even the smallest trace of any pathogen, including Listeria, they trash it.

Another effective testing technique is “search and destroy”. In the “Search” process your team swabs everything in the facility looking for Listeria in the facility. When you do find an area with Listeria then you swab everything within a radius starting with one foot, expanding to three feet, then even wider to six feet, etc. until you find every major contamination point. Flag those areas as hot spots for continual checks in your future testing rotation.

The extremely important step three is the cold chain. Cold chain systems help reduce the growth of foodborne pathogens. To minimize the growth of pathogens, including Listeria, it is important to keep products cold at all times possible. This includes harvesting, packaging, storing, distributing, and especially. Also, consumers can play a role in helping reduce contamination by keeping food cold and putting it in the refrigerator or freezer as soon as possible. Every minute a product is left at room temperature can mean massive bacteria growth.

Step four is knowing where your food comes from. In the food industry, we call this supply chain compliance and traceability. A relationship of trust between food producers, suppliers and consumers is vital for the food industry. Raw and finished food products are moving through the supply chain rapidly, so good communication is crucial so that contaminated products are removed quickly to contain an outbreak and save lives.

With these practices in place, we can keep the Listeria outbreaks to a minimum. However, extra care is recommended if you are pregnant, immunocompromised, or over the age of 65. In fact, the FDA has a list of foods to avoid or at least cook very thoroughly. These include deli meat, raw vegetables, and unpasteurized milk products, to name a few.

Waylon Sharp, Bureau Veritas
FST Soapbox

You Are What You Eat: Meeting the Demand For Sustainable Practices and Transparency

By Waylon Sharp
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Waylon Sharp, Bureau Veritas

A very volatile sector, there are always new trends, opportunities and challenges in the food space, as a multitude of factors—including global climate and geopolitical challenges—can cause supply chain disruptions. Sustainable audits are heightening in demand, in order to validate company claims and provide consumers with peace of mind, as the industry continues to evolve with new ingredients, processes and technologies in play.

Consumers Today Demand Sustainable Practices and Transparency

The shift towards sustainability has further been accelerated by COVID-19, as the pandemic has made for more ethical and conscious consumers. According to research from Forrester, 68% of highly empowered consumers plan to ramp up their efforts to identify brands that reduce environmental impact. While there are numerous audits to measure sustainability and social responsibility, trending focus areas in the food space today are around sustainable packaging, water usage and food waste.

Three Ways Food Processors and Manufacturers Can Reduce Their Footprint

Key players across the food industry are stepping up to the challenge and finding innovative ways to minimize their environmental impact. The following are three ways food processors and manufacturers can reduce their footprint.

  • Use Environmentally Friendly Packaging: Food packaging is a major source of waste and pollution. In fact, containers and packaging make up a major portion of municipal solid waste (MSW), amounting to 82.2 million tons of generation in 2018, according to the EPA. Unfortunately, most packaging is designed as single-use, and is typically thrown away rather than reused or recycled. Given the impacts of packaging on the environment, more manufacturers are looking into packaging options that reduce waste and boost sustainability, including wood- and paper-based alternatives. Other manufacturers are developing innovative alternative packaging from biodegradable materials. The same rings true for takeout and grocery delivery, as the demand for home consumption grows, retail and foodservice companies are considering utilizing more sustainable packaging or reduce the use of virgin plastics to offset their impact.
  • Increase Energy and Water Efficiency: Food processing and manufacturing are energy- and water-intensive. In fact, according to the World Resources Institute, the 1.3 billion tons of wasted food annually also includes 45 trillion gallons of water. Water conservation methods can be implemented throughout the entire food chain—from selecting more efficient crops, to using less water within processing facilities and ultimately reducing food waste on the backend of the chain.
  • Reduce Food Waste: According to the Food and Agriculture Organization of the United Nations (FAO), nearly one-third of food produced for human consumption gets wasted each year. In fact, the carbon footprint of food waste is greater than that of the airline industry. This also includes the waste of resources used to produce the food including water, soil, transportation and labor. By improving processing and manufacturing efficiencies, we can reduce waste and better manage resources. Implementing systems to categorize and assess food waste can help identify areas for improvement and enable your team to develop a plan to correct.

Value-Add of Sustainability

Sustainability provides benefits to the consumer, the manufacturer and society-at-large. The consumer feels better about making a purchase that is not only better for the planet, but that may also provide health benefits to themselves and their families. The Organic Trade Association’s 2021 U.S. Organic Industry Survey highlights this trend, as organic food has the reputation of being better for your health and more sustainable for the planet. Organic food sales were up 12% in 2020, the highest growth rate in this category in over a decade.

Intrinsically, manufacturers with sustainable programs in place feel better about the work they are doing, knowing that they are supporting a better world. Companies that publicize their green programs and back them up with the applicable certifications can also attract top employees, despite today’s talent wars. Employees are zeroed in on corporate social responsibility and desire to work for a company that aligns with their purpose.

As it relates to the bottom line, the common misconception is that the sustainable choice will cost more. However, as sustainable supply increases due to consumer demand, companies are able to source sustainable inputs more affordably. Furthermore, they can communicate their commitments via certification bodies, through public forums and by labeling products based on their certifications. These approaches help reach and educate consumers at different levels—from their initial research of products to purchases from the store shelves.

Key Certifications and Auditing Technology

To reduce their environmental footprint throughout the value chain and implement more sustainable business practices, food companies can move toward a circular economy business model. By renewing, reusing and recycling materials at every stage of the food supply chain, companies can preserve the critical resources that allow their business to flourish.

There are a wide range of services help food producers make the transition to a more sustainable business model. This includes the GHG emissions verification, and management system auditing and certification or training to standards like ISO 14001 (Environmental Management System), ISO 24526 (Water Efficiency Management System), AWS (Alliance for Water Stewardship), ISO 50001 (Energy Management System) and SA8000 (Social Accountability standard), as well as SMETA (Sedex Members Ethical Trade Audit) audits. There are also a range of food sustainability-related product certifications including Organic, MSC, ASC and RSPO.

Auditing technology supports a range of requirements and helps teams set achievable targets. It can be used to analyze packaging materials, categorize and assess food waste, and monitor water usage. Newer auditing technology is now blockchain enabled to assess raw materials and packaging, and to ensure third party partners are also socially responsible. This information is packaged into a blockchain solution so that food companies can be confident that the auditing information is correct and secure. Furthermore, this technology provides the added visibility into their network should they have a recall.

How To Initiate or Ramp Up Your Sustainable Programs

For companies interested in kicking off a sustainability program, or branching into new levels of sustainability, a great place to start is training, in order to understand the audit standard. Early on in this process, ensure all parties are onboard and aware of the certification process and related costs—from managers who will be implementing the program daily to board level executives providing the final sign off. Doing this helps allocate sufficient time and resources and avoids surprises down the road.

It’s helpful to work with a third-party consultant through this process, as they are able take a birds-eye-view look to identify gaps in the program and help you achieve specific certification requirements that meet your unique food product needs. If your team works with a consultant to put together a plan that includes auditing, testing, inspection and certification, the right partner can verify that the program meets all the requirements necessary for the certification.

To keep your program running efficiently, arrange regular trainings for employees to stay up to date on the latest requirements and fill any gaps. For more specialized programs, it’s also a good idea to set aside standalone training sessions to avoid information overload.

As the industry continues to innovate, there will be more ways to reduce waste throughout the entire supply chain and build more efficient business models that are better for the company, consumers and the planet. Looking ahead to next year and beyond, the trend towards sustainability and transparency will press on. Ultimately, companies that take the extra steps to be more sustainable are setting a higher standard for industry and supply chain partners and building a pathway for long-term success.

Susanne Kuehne, Decernis
Food Fraud Quick Bites

It’s Official: FDA Designates New Webpage to Food Fraud

By Susanne Kuehne
2 Comments
Susanne Kuehne, Decernis
FDA, Food fraud
Find records of fraud such as those discussed in this column and more in the Food Fraud Database, owned and operated by Decernis, a Food Safety Tech advertiser. Image Credit: Susanne Kuehne

Food fraud has become such an important issue that many governments are monitoring it much more closely. To keep producers and consumers informed on the latest developments, the FDA has generated a new web page on economically motivated adulteration (EMA). The page includes links on how to report food fraud (including a list of consumer complaint coordinators), important examples of adulteration (i.e., honey, olive oil and seafood), how food fraud is detected and monitored, enforcement and legal consequences such as recalls, seizures and import refusals, guidance documents to assist manufacturers and importers, and a list of import alerts.

Resource

  1. FDA. (November 4, 2021). “Economically Motivated Adulteration (Food Fraud)”.
Melanie Neumann, Neumann Risk Services
Women in Food Safety

Being an Ambassador for Science and Food Safety: Seek Out, Don’t Sit Back

By Melanie Neumann, JD, MS
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Melanie Neumann, Neumann Risk Services

A key focus of Women in Food Safety is to highlight female leaders in various food safety career paths. This month we have the privilege to speak with Jennifer McEntire, Ph.D., SVP of Food Safety & Technology at the United Fresh Produce Association, who has a storied career combining hard-core science with policy development that is risk-based, science-based and pragmatic to implement.

As many know, I am a lawyer. With that, I feel compelled to disclose the following disclaimer: I have worked alongside Jennifer as a business and industry colleague, and I consider her one of the most impressive, influential yet humble people I have ever met. Given my first-hand knowledge of her professional and personal contributions and unquestionable character, our conversation quickly dove deep into candid discussions about her career path, focusing on her passion for policy and seeing trade associations as a vehicle and a collective voice to influence and shape policy. Jennifer’s insights on being female in our industry are truly enlightening. See for yourself.

Melanie Neumann: Can you please summarize your career path to your position today, or what I like to consider your “path to produce?”

SVP, Food Safety, United Fresh Product Association
Jennifer McEntire, Senior Vice President, Food Safety and Technology, United Fresh Produce Association

Jennifer McEntire: I grew up in Long Island, which is not exactly the epi-center of agriculture. I liked science but didn’t want to be a doctor. At the time the University of Delaware looked through all the postcards (yes, I’m dating myself!) of kids interested in science and sent packets of information about the food science program. It was the best thing that could have happened to me! It was a small program; there were only four people in my graduating class; so I really couldn’t fly under the radar. I am the first person in my family to go to a university and I had no idea what graduate school was. Tons of people took me under their wing. I was able to do food safety research as an undergrad, which allowed me to jumpstart my graduate education. I truly had no plan to get a Ph.D. I wanted to work! But during my freshman year of college my biology professor nonchalantly mentioned that graduate students in sciences get paid to go to graduate school. I was like, WHAT?!? It was a no brainer. The more I got involved with the food science clubs at UD and at Rutgers (where I got my Ph.D.) and the more I networked with professionals at regional meetings of the Institute of Food Technologists (IFT), the more I learned about the breadth of career options. I knew I didn’t want to be an academic so I didn’t do a post doc. (That said, I love mentoring, training and professional development, and have been lucky to weave it into every job I’ve had). I liked the product development side but thought I might get bored in one company. Although I am an introvert, I like hearing different perspectives and meeting very different kinds of people. Once I saw the nexus of disciplines and perspectives in Washington D.C., I was hooked. Although I’ve always worked in the general food safety arena, at IFT, The Acheson Group, GMA, and now at United Fresh, each role has been vastly different and I keep realizing how much there is to learn.

Neumann: Much of your career centers around trade associations. Why did you choose this sector over others in the food industry?

McEntire: Trade associations provide me with a vehicle to fulfill my goal of being an “Ambassador for Science.” I was fortunate to have a rare opportunity as USDA National Needs Fellowship at Rutgers, which allowed me to work for both FDA and a trade association, the National Food Processors Association (NFPA), towards the end of my Ph.D. program. I quickly fell in love with the buzz of D.C. and realized this is where the action is—the intersection of science, law, policy and the power of networking. I accepted a permanent position with IFT in their D.C. office after graduation to continue my quest to learn more about the inner workings of D.C. as well as provide IFT with an even greater voice based on science. I’ve now been in D.C. over 20 years. I understand why it turns some people off, but I love it. I’m constantly meeting new people and really love being a conduit between the industry, the regulators, policy makers and others.

Neumann: From the start it seems like you were fortunate that you were able to start your career at the strategic level, or “forest”. What advice would you give someone who perhaps had a more typical start in a technical role, or “trees”, and wants to gain strategic roles in the industry?

McEntire: From the get-go at IFT I was pulling together expert panels, meaning I was constantly around experts, which was exhilarating for someone in her 20s. But I realize that’s atypical. Part of what I love about working in associations is the ability to connect people. Those are opportunities exist at every level. “Seek out, don’t sit back.” This advice applies equally personally and professionally. If you want to understand how your current technical role supports your food safety strategic plan or corporate strategy, seek out who you believe can answer your question and ask. If you have a suggestion to improve your role or an aspect of your food safety program, speak up. If you would really like a mentor but no one has assigned you one, seek them out. What worked for me early in my career and what still does today is that I study people. I may be at a conference listening to a presenter, and I will ask myself “what do I like about their style of communication?” or “What about them is capturing my attention enough to listen to them?” Adopting certain aspects you like, (or dislike and want to be sure you avoid doing!), and adapting your style to incorporate them is a great way to professionally evolve. This said, don’t lose yourself or your own style by impersonating or assimilating too much of others’ ways. What sets you up for success is designing an approach that leverages your personal strengths and is unique to “you”.

A key message from my perspective is not to sit back and wait for the career you want. Rather, my advice is to proactively seek out opportunities, answers to questions and relationships with others in your company and/or in the food industry that you believe you would benefit from interacting.

Neumann: Have you experienced challenges in being a female in this space?

McEntire: Subtle challenges, sure. In my case I feel it was more my age than my gender that I needed to overcome. But specific to gender, my biggest perceived challenge was the pressure I placed on myself. These self-imposed challenges were expectations I put on myself in part due to societal expectations or roles I thought I needed to play as a mother, partner, community member and as a professional. I expected to perform at 100% at all times in every role, and over time realized that isn’t sustainable, or even sane, to expect of yourself!

As a younger professional I knew that I had hurdles to overcome when I walked into a room (sometimes I still feel that way). What I learned over time is how the power of data helps in situations where, real or perceived, I felt that my audience wasn’t tuning in to me as much as others in the room. That is when I became even closer friends with data and gave thought about how to construct and communicate my key points. I learned that with sound facts based on sound science to support my position, I was the most informed person on that topic in the room, and my ability to successfully negotiate and convince the other stakeholders increased considerably. This was especially true when I tied the data to tell a compelling story. The most effective, influential professionals I have encountered, some I consider my mentors, are master storytellers—relying on facts when presenting their case in a way that tells a story.

Neumann: Do you have any additional insights or advice to share with women in food safety regardless of where they are at in their career journey?

McEntire: If you love what you do, and you do it well, be bold and be brave. So many people, male and female, saw a potential in me I wasn’t even aware of, and they made serious investments in me. I find that in the field of food safety, that’s pretty common. We are a friendly bunch! So reach out and start talking to people. You’ll be amazed how many people will chat with you at a meeting or return your email.

One thing that concerns me, and I don’t yet have enough anecdotal data to tell if younger women are more prone to this than their male counterparts, is this expectation that they have to know their full career path from the time they are 18 years old. They seem to put a lot of pressure on themselves to “have it all figured out”. As someone who is “Type A” and very much a planner, I can confidently say that no part of my career has been planned. I never ever could have predicted that I would wind up where I am today. I maintained an openness to new opportunities, listened a lot, and considered new information that became available. I did my best to not burn bridges, while at the same time sticking up for myself and for others. Food safety is hard. It takes a thick skin and at this point in my life I have to say that having a network of women food safety colleagues as a support system makes some of the more stressful days much easier.

Check out the Women in Food Safety column to learn about more female leaders like Jennifer. Join the conversation on For Women in Food Safety on LinkedIn.

Susanne Kuehne, Decernis
Food Fraud Quick Bites

The (Automated) Nose Knows

By Susanne Kuehne
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Susanne Kuehne, Decernis
Whisky fraud detection
Find records of fraud such as those discussed in this column and more in the Food Fraud Database, owned and operated by Decernis, a Food Safety Tech advertiser. Image credit: Susanne Kuehne

Rare and old whisky can be a significant investment, except for when they are fraudulent. One report found that about one-third of rare whisky (and wine) may be fake, leading to $1.5 billion in losses in Europe alone. A handheld device is now able to detect fraudulent products rapidly. The analysis method involves electrodes that analyze characteristic groups of molecules that can be found in the real product. The device then checks the results against real whisky samples from a database.

Resource
Miller, K. (September 16, 2021). “This Handheld Device Can Detect Fake Whisky In Minutes”. InsideHook. Yahoo.com

Jill Stuber, Tia Glave
FST Soapbox

The Crossroads of Strategic, Tactical, and Operational Planning in Food Safety Culture

By Jill Stuber, Tia Glave
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Jill Stuber, Tia Glave

With the release of new food safety and quality regulations or requirements—such as food safety culture—there can be a flurry of action to understand how a food company’s systems and processes should change to meet the new regulations or requirements. The typical response begins with the phrase “we need a plan.” For many, “we need a plan” translates directly into action. It’s the phrase that drives people forward to start “doing” in the hopes of reaching the desired outcome.

A quick-to-action organization that skips the planning represents the classic mistake in understanding strategy, tactics and operations. These organizations will find that they are constantly spending time and money re-doing action steps or correcting errors they have made. This leads to a culture of confusion, frustration, anxiety and resistance, the opposite of what we want in any culture.

As food companies are trying to understand and implement a “food safety culture” into their organizations, it is the perfect opportunity to take a step back and review the differences between strategic, tactical and operational work. All three are essential for food safety and quality programs and building a strong culture of food safety.

Consider this. Only 22% of people believe their organization has a clear direction.1

Join Jill Stuber and Tia Glave as they discuss “What I Wish I had Known Early in my FSQ Career” during the 2021 Food Safety Consortium Virtual Conference Series on Thursday, November 4Many reasons contributing to the 22% are reported; however, most companies generally do not spend enough time in the planning phase to build a strategy and develop the team to implement that strategy. Most people are rewarded for being busy with metrics such as % efficiency, % yield, and sales, not necessarily for successful change management, which can signal trouble ahead. Building clear plans around food safety culture will energize your team to participate in the planning and come along on the adventure.

Building clear plans start with understanding how strategic, tactical and operational plans support organizational direction. Let’s begin with having clarity around each term as they are often used interchangeably and often outside standard definitions. Consider these practical definitions:

Strategic (The HOW and the WHY): Designed with the entire organization in mind, typically at the highest levels of the organization, often with external support. Focused on three, five, 10 years out.

Tactical (The WHAT): Translates strategic ideas into a framework for the operational implementation. Focused on the next 12 months.

Operational (The DO): Specific actions and steps taken by front-line managers and team members to realize the tactical plans. Focused on today and this week.

To demonstrate a misuse of the terms, consider the following: A company is implementing new food safety and quality management software. Before implementation, top senior leaders choose an aggressive launch date and start working with a consulting firm and their leadership team to identify the software that works best for their organization. A software is chosen, and then it’s a race to implement the software before the launch date. Once the company realizes that they are not going to meet the launch date due to the implementation schedule taking longer than expected, the launch date is pushed back a month. The month passes, and even though implementation is underway, the company is not ready to launch. The top senior leaders decide to stick with the modified launch date. Months later, the company is still not using the software the way they had planned.

What went wrong? Critical parts of the strategic and tactical work were not done upfront, which led to poor operational work during the implementation phase. The company did a great job working through options with other leaders and choosing the best program; however, they failed to use that vision to evaluate the resources needed for implementation and then translate that vision into tactical steps to get a realistic timeline for launch. Unfortunately, this lack of planning leads to resources feeling overworked and frustrated.

When thinking about food safety culture (or any culture), having your team members feeling overworked and frustrated will only hurt. We have found that following these macro steps to navigate each phase ensures that organizations successfully develop and implement new strategies that will lead to energized and supportive team members.

1. Create a Vision (Strategy)

How and where does food safety culture align with the organization’s purpose and mission? The food safety culture strategy requires a story around what it is, why it is important, and how it supports the organization. We like to call it the Blue-Sky Vision encouraging people to think big—the sky’s the limit! The vision will evolve into a strategy around food safety culture that stems from activities like honoring what is working well in the organization, listening sessions that gather the voice of your team members, to engaging with external stakeholders to broaden perspectives. The vision should align with purpose and values. After all, “When the WHY is clear, the HOW is easy”— Unknown.

2. Evaluate Skills and Resources (Strategic and Tactical)

What in the organization, such as people, systems, and processes, will serve the Blue-Sky vision in the future? What additional skills and resources are needed? To build an organization to this point, many factors are likely working well and may serve as the foundation for moving forward. Yet, things must be released to get to the next level to make way for the new. For example, will the Food Safety Manager be the champion of food safety culture? If yes, what current tasks must they pass along to others or stop to fulfill the champion role? The practical side of allocating money and time is also critical at this step. The evolution of skills and resources to reach Blue-Sky won’t happen without intentional support.

3. Understand Incentives (Strategic and Tactical)

What’s motivating and encouraging team members in every function at every level to work toward the Blue-Sky vision? What incentives may pull team members off track and conflict with the Blue-Sky vision? Be careful here! There have been many discussions about incentivizing food safety behaviors where it is detrimental. An example is reducing the number of holds. A key metric around reducing holds may simply reduce communication that holds are needed, thus letting defective products out the door. Focus on “the why” and incentives team members that exemplify behaviors that support it.

4. Build Your Action Plan (Tactical)

Unless you like herding cats, you need a clear plan that outlines actions for each function and role. Without a detailed plan, everyone will work with their best intentions instead of the vision’s best intentions to move forward. This could be your individual or team’s 4-Quarter Plan or 30-60-90 Action Plan.

5. Implement Your Plan (Operational):

Hellen Keller says it best with “Ideas without action are useless.” If you’ve done all the work in the phases above, the fruits of that labor will be observed in the day-to-day work of each team member. What changes are related to procedures? How is time allocated to have a real-time discussion around food safety behaviors? How will relationships be fostered each day to build transparency and engagement?

By understanding the phases related to change management, evaluating and improving your organization’s food safety culture will be a joyous adventure. Engaging team members using catch-ball, a lean concept, at every single phase will align and energize the entire organization on your way to the Blue-Sky Vision of food safety culture that honors your organization, team members and clients.2

References

  1. 2019. Clifton, Jim, and Jim Harter. It’s the Manager: Moving from Boss to Coach. Gallup Press. P.20.
  2. Millard, M. (2016). The Role of Catchball in Strategic Planning.

Tia Glave and Jill Stuber collaborate to support clients through Catalyst LLC., an organization that sparks transformation in food safety and quality, weaving together individual growth, teamwork and organizational strategies.

Susanne Kuehne, Decernis
Food Fraud Quick Bites

Fish Fraudsters, Beware (At Least in Canada)

By Susanne Kuehne
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Susanne Kuehne, Decernis
Food fraud, fish
Find records of fraud such as those discussed in this column and more in the Food Fraud Database, owned and operated by Decernis, a Food Safety Tech advertiser. Image credit: Susanne Kuehne

Fish and seafood mislabeling is rampant in Canada, according to a report published earlier this year by Oceana Canada. To address the rising concerns of Canadian consumers, the Canadian government is finally consulting with the seafood industry on traceability from boat to plate. These suggestions are supposed to tackle mislabeling, illegal fishing, sustainability issues and unregulated fishing. Even restaurant owners and chefs have called Congress for action.

Resource

  1. Taylor, P. (August 22, 2021). “After fraud report, Canada looks at seafood traceability”. Securing Industry.
Susanne Kuehne, Decernis
Food Fraud Quick Bites

Food Fraud Detectives At A Reasonable Cost

By Susanne Kuehne
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Susanne Kuehne, Decernis
Walnut, food fraud
Find records of fraud such as those discussed in this column and more in the Food Fraud Database, owned and operated by Decernis, a Food Safety Tech advertiser. Image credit: Susanne Kuehne.

Produce from specific countries of origin, such as olive oil or walnuts from a famous region, can achieve top prices in the marketplace. Fraudulent declarations of origin are causing millions of dollars of economic harm every year. Such fraud can be detected by investigating the oxygen isotope ratio, a costly endeavor until now. A newly developed oxygen isotope ratio simulation model eliminates the costly collection of reference data and allows a timely and cost-efficient region of origin determination of a wide array of plants.

Resource

  1. University of Basel. (October 11, 2021). “An efficient and low-cost approach to detecting food fraud”. Science Daily.
Susanne Kuehne, Decernis
Food Fraud Quick Bites

Natural Goes Methodical

By Susanne Kuehne
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Susanne Kuehne, Decernis
Food fraud
Find records of fraud such as those discussed in this column and more in the Food Fraud Database, owned and operated by Decernis, a Food Safety Tech advertiser. Image credit: Susanne Kuehne

The popularity of “natural” foods with consumers has increased exponentially over the past decade or two. While the term “natural” on a food label is not formally regulated by the FDA, “natural flavors” have been defined in the Code of Federal Regulations Title 21 as flavoring constituents derived from a naturally occurring source, such as spice, fruit, vegetable, herb, leaf and more. “Natural” flavors/aromas have specific spectroscopic fingerprints versus synthetically produced volatile organic compounds. This method combines gas chromatography and isotope ratio mass spectroscopy (GC-C-IRMS) to determine whether a fruit aroma is naturally or synthetically-derived, and can be used to build a database of natural flavors.

Resource

  1. Strojnik, L., et al. (July 5, 2021). “Construction of IsoVoc Database for the Authentication of Natural Flavours”. MDPI Open Access Journals.
Jill Stuber, The Food Safety Coach
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The Face of Food Safety: How Do You Look?

By Jill Stuber
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Jill Stuber, The Food Safety Coach

What does food safety look like? As we enter the New Era of Smarter Food Safety, the elements around food safety behaviors, beliefs and attitudes are a bit elusive, making them challenging for the industry to define. For years, companies have provided messaging around food safety to clarify what food safety should look like for their team members. In reality, most of the statements are around the outcomes organizations want to see.

For example:

  • Food Safety and Quality are our number one priority.
  • We strive to meet and exceed all food safety & quality standards.
  • We are committed to producing high-quality, safe food.
  • Food safety is everyone’s responsibility.

While these messages may provide clarity around the organization’s beliefs and/or intended outcomes around food safety, how do these messages translate into how food safety behaviors, beliefs, and attitudes show up on a day-to-day basis?

A quick internet search will provide a list of companies that have adopted best-in-class food safety culture practices with top leaders championing and modeling what that means through daily conversation, decision making, etc. Not all companies share that success story, and top leaders may find or refine their organization’s path around food safety culture. As top leaders are taking the time to create strategic plans for food safety culture, how can the behaviors, attitudes, and beliefs around food safety be modeled for all to see?

It reminds me of an experience with one of my teams and our journey around championing food safety and quality. Shortly after being promoted into leading our FSQ function for multiple facilities across our organization, I soon found, with no surprise, that each facility had its own FSQ microcosm. As with anything, parts of the microcosms were good, and some, not-so-good. The FSQ Managers had completely different personalities, training and experience blending with and creating resistance in the microcosm to add to the mix.

Join Jill Stuber and other food safety experts for a discussion about industry professional development, training and mentorship on November 4, during the 2021 Food Safety Consortium Virtual SeriesOur team focused on creating consistency in our team’s practices and organizational systems for food safety and quality. After several months together, it was clear the goal would require more than developing one version of the truth with documents; it would also require consistency in how the FSQ Managers “showed up” each day. Thus, we keyed the term the “Face of Food Safety,” which embodied our expectations around how we would each exhibit behaviors, attitudes, and beliefs around our role to support our Food Safety & Quality systems. For us, this insider term solidified our shared passion and belief that food safety culture started with us.

What led us to the conclusion that we had to step into the Face of Food Safety role given food safety culture is supposed to start at the top? Several pieces of evidence led us to this conclusion.

  • The term “Food Safety Culture” wasn’t even mainstream for top leaders to start discussing food safety culture. We recognized we needed to continue the food safety campaign across the organization using our team and our voices.
  • Our FSQ Leaders were already the go-to for food safety. Like many companies, when the food safety auditor walked in, they were taken directly to the FSQ Manager. If anyone in the organization were asked about who to talk to regarding food safety, they would direct people to the FSQ Manager. It’s no different than if someone asks about a financial report, they were likely led to the accounting department.
  • Our FSQ Leaders had the most technical training, even if not formal, to understand the practices and behaviors around food safety and should be already collaborating and championing best practices throughout the organization.

As we started on our quest to define the Faces of Food Safety further, we had some factors to consider impacting our approach.

First, our FSQ Managers came in all shapes, sizes, and personalities. Some had high levels of formal training, and others had very practical experience. Some worked in the industry for eons, and others had less experience. Some were more natural leaders, and others were not, and personality tests showed we had a wide range in our team!.

Next, our FSQ Managers had specialized training regarding scientific methods to more effectively identify risks, guide solutions, and ultimately create and implement programs that consistently delivered safe food. However, besides the annual human resources training on conflict resolution or getting along, the FSQ Managers had no formal training in human behavior to fully understand elements of the human psyche that shape what people do.

Finally, we faced a standard human limitation—our ego. With serving others, our egos would have to take a back seat to allow the space to recognize our behaviors, our judgments and actions that didn’t align with the Face of Food Safety.

As I look back at work we did together to step fully into being the Face of Food Safety; there are three main areas we focused effort that minimized any factors around skills, experience or personalities yet allowed us to move forward with our quest.

1. Being available and approachable

  • Instead of sitting in meetings, running reports, and being “busy,” we focused on spending time with team members on the floor with FSQ Team Members and others to see what worked well, what didn’t work well, and in-the-moment coaching. The team evaluated workload capacity and incorporated these routine interactions into standard work to create capacity for this. No longer was spending time on the floor to talk with team members something we just hoped we’d get around to doing or only do during an investigation. While we still had copious amount of other work, we shifted our priority.
  • We spent time developing trust across our team to open doors to conversations that were previously off-limits. For a team that had rarely been physically in the same place at one time, our every-other-month in-person events and daily huddles that, at first felt like micromanaging, became the standard of how our team worked toward alignment and team building. These types of routines provided a foundation for conversations that started with “How do you think you came across in that email?” or “I know you didn’t intend to sound demanding, but some people had ruffled feathers”, or “Your serious face may send the message you don’t want to be bothered.”

2. Helping others help themselves

  • In the olden days, issues could be dropped like hot potatoes into the FSQ office for them to spearhead investigations, paperwork, and the like. People would come to the FSQ Managers for answers when often, the answers were already available to them. It took effort from FSQ Managers to provide guidance, re-direct and coach so others could join in owning parts of food safety and quality related to their work.
  • We were changing our attitudes that we had to be involved in everything. When we began helping others help themselves, it also gave us the freedom to let go and work in our own lane.

3. Being known for championing food safety & quality both from a policy standpoint but also being practical

  • Policies and procedures are fantastic tools to align practices. Even with the best-written documents, there are gaps and unforeseen events that challenge systems. In those moments, our team worked diligently to align on when policies and procedures had to be upheld versus when we would adjust (and update documents) to capture the practical nature of hiccups that happen in manufacturing. We didn’t want a practice to be okay in one facility but not another unless there was a very defined reason, so it wasn’t chalked up to personal preference. It took personal commitment to Our commitment to holding the line for each other.
  • Our team was relentless in talking about food safety and quality at every chance we had and related to other areas.

As leaders, our focused, aligned manner that welcomed collaboration and conversation was a cornerstone for being the Face of Food Safety. Using the three areas discussed in this article, we provided clear messaging and support to champion the food safety culture we wanted to see. While not every day was a utopia, our attitude shift and teamwork offered many more days of fulfillment from meaningful work than we had previously experienced and it made an impact for others.