Tag Archives: audits

Paul Damaren

Technology and ISO Compliance: Work Smarter, Not Harder

By Paul Damaren
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Paul Damaren

 ISO compliance is essential to maintaining high levels of food safety and quality. Trying to manage the ISO compliance process manually—with paper files or Excel spreadsheets—is an expensive, time-consuming, error-prone process. Manual systems make it difficult to spot noncompliance issues, track certification paperwork, and get real-time visibility across an enterprise. Technology can be a game-changer when it comes to achieving and maintaining ISO compliance.

SaaS-based quality and audit software can automate ISO compliance-related tasks, making it easier as well as more efficient and accurate to track quality metrics, document corrective actions, and generate reports. Additionally, this software can save time and costs, while reducing the risk of errors. It also provides real-time visibility into the compliance process, allowing organizations to quickly identify and address any issues that may arise, ensuring that they stay compliant.

Tech Trends to Watch

While technology has already elevated ISO compliance dramatically, there are some exciting trends we are watching that have the potential to significantly improve the process:

  • The rise of automation and the Internet of Things (IoT) are driving increased adoption of technology solutions for ISO compliance and quality management.
  • The use of data analytics and artificial intelligence (AI) are becoming more prevalent in ISO compliance, as companies look for ways to improve the accuracy and efficiency of their compliance efforts.
  • Consumer demand for transparency and sustainability is driving increased attention to ISO compliance and quality management. This will continue to intensify in the coming months and years.

Recently, we have seen large companies adopting technology to improve their quality and safety initiatives. Some notable examples include consumer goods giant Procter & Gamble, who implemented a comprehensive quality management system that incorporates ISO standards. P&G has worked hard to achieve ISO certification across many of its global operations, vowing to operate responsibly, build and maintain public trust in their products, and meet (or exceed) all legislative and regulatory safety requirements.

Similarly, Swiss fragrance and flavor manufacturer Givaudan has implemented a digital quality management system to automate quality data collection and analysis, helping the organization achieve compliance with ISO standards and improve product quality. They have developed a structured system to identify, assess, respond to, and mitigate risks to protect the company’s products and assets. They also vow to improve compliance with proper corporate governance guidelines and to follow all applicable laws and regulations. Hopefully, we’ll see more organizations following their lead.

The Benefits of Adopting Tech Solutions

There are many benefits to adopting new technologies to achieve ISO compliance. These include:

  • Automating essential tasks. Tech tools make it much easier to track metrics, document corrective actions, and generate reports, compared to manual methods. They also improve accuracy, allowing you to save time, money, and hassle. The more efficient, streamlined process lets you work smarter, not harder.
  • Reducing risk. Tech tools can help organizations increase their safety processes and protocols, achieve ISO compliance, and reduce the risk of food safety breaches that could cause major legal, financial, and reputational damage. Maximizing safety—and minimizing risks—can help boost key performance indicators (KPIs), including sales and profits, as well as customer loyalty, retention, and referrals.
  • Centralizing data. Many food businesses have overflowing file cabinets in their back offices, and they’d be hard-pressed to find a specific document quickly for an auditor. It’s far more effective and efficient to organize these documents through a tech solution that provides centralized, organized data and reports. This way, you’ll always have quick, easy access to information at your fingertips, allowing you to instantly track, manage, and find the various components of ISO standards—including certification documents, audit information, and operational records. This can save significant time (and frustration) over paper file systems.
  • Boosting visibility and transparency. Tech tools provide real-time visibility as well as a wider, deeper, more comprehensive view of your whole enterprise—or drill down by location. With access to real-time data, your organization can quickly identify (and fix) any noncompliance issues that may arise, allowing you to stay compliant. It also answers customers’ and investors’ calls for more transparent information about your business practices.
  • Boosting ROI. Companies may worry about the cost of purchasing tech tools—especially during our current economic uncertainty—but this is one of the smartest investments that your organization can make. Investing in modern technology solutions will save you money in the long run. Tech tools provide a huge ROI, by helping companies cut costs through energy efficiency, prevention of food safety breaches, and elevation of customer confidence, loyalty, and sales. Becoming ISP certified can also result in other lucrative benefits, such as attracting new investors, and helping to recruit and retain employees.
  • Reinforcing key messages to priority populations. Since ISO is widely considered the global gold standard, when you become ISO certified, you’re demonstrating that you prioritize safety, quality, consistency, and compliance, and that you’ve followed guidelines to provide consistently high-quality products and services. Being ISO certified demonstrates to key audiences, including your customers, investors, employees, and other stakeholders, that you’re investing the time, money, and energy into running as safely, effectively, and ethically as possible, and that protecting them remains your top priority.

Technology can make a dramatic difference in achieving ISO compliance, transforming the process from the manual methods that organizations have used for years. By automating the necessary tasks, you’ll save time, identify (and fix) areas of noncompliance, reduce errors and headaches, boost efficiency, increase visibility, and centralize data. Now is the time to ditch your paper certifications and overflowing file cabinets and embrace a smarter, easier, more efficient way of working.

Wendy White

Train Smarter, Not Harder: Utilizing Effective Training to Empower Employees

By Wendy Wade White
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Wendy White

Training is one of the foundational principles of every food safety program. It is a theme that’s repeated throughout governmental regulations, industry guidelines, and audit requirements, but adult learning can be challenging. It is also expensive, when you factor in the resources needed, salaries of everyone involved, and loss of operational productivity. After all these resources are allocated, it’s frustrating to witness mistakes made by those that have gone through the proper training…so you “retrain” as a corrective action, only to see the same thing happen. When this cycle repeats itself, I can’t help but be reminded of Albert Einstein’s definition of insanity, “Doing the same thing over and over and expecting different results.”

A true preventive measure may be to reevaluate your training methods and train smarter, not harder. Take time to really understand your audience, discover their motivations, and devise ways to truly reach them. The five cornerstones of teaching: legitimacy, authenticity, engagement, empowerment, and simplicity can be used to elevate any training program to make it more effective.

Legitimacy

Your audience will be much more open to receiving the subject matter if they believe in the legitimacy of the source, namely, the trainer. Objectively ask yourself, “Why should I be teaching this class, and why should these people believe what I say?” Take the time to establish yourself as a subject matter expert. Instructors often start with a quick bio slide to explain their qualifications and experience. You can also start by telling your audience a bit about yourself, including your educational background and experience. Also take the time to explain the “why” of what you are teaching. For example, we don’t allow jewelry in the processing room, because it could fall into product or could get caught in a conveyor and cause a serious injury.

Authenticity

Why should these people care about what you say? Steven Covey, author of “The 7 Habits of Highly Effective People” also wrote the book, “The Speed of Trust.” In this book, he explains that trust is the foundational principle that holds all relationships together and the most essential ingredient in effective communication.[1] Establishing trust and authenticity is the quickest means of taking a training from you talking to people to having them hear what you are saying. Some people are automatically suspicious, so being honest and straightforward goes a long way to gaining that trust.

Engagement

I’ve been training adults for my entire 21-year career—see how I started establishing legitimacy with you—and I’ve learned that training is about 90% entertainment and 10% relaying facts and hoping they stick. Remember your favorite teacher. Were they boring and monotone, or lively and engaging? Engagement can be achieved by actively getting your audience to participate. This can be done through verbal quizzes, break-out exercises, live polls, and asking them to share their experiences.

At the end of the day, engagement is coupled with the question, “Why is this important to me?” How do you make the subject matter important to the audience? How can you get them invested in the subject matter and motivated to implement what they’ve learned? When dealing with food safety subject matter, one way is to share foodborne illness statistics and stories of those who have been affected. Stop Foodborne Illness has captured many of these stories on its website. When you identify something that everyone has in common, namely, that we and our loved ones all eat the food that we are producing, it increases audience engagement.

Empowerment

Once you have an engaged audience, the question becomes, “What can I do about it?” By telling the audience what they personally can do to influence (prevent, reduce or, eliminate) the problem, they are more likely to have a vested interest in the outcome.

I was involved in opening a new facility a few years ago. The General Manager personally took every new hire for a tour of the facility to explain the machinery and demonstrate some of the workplace safety features. While on that tour, he told them that each person in this building was allowed to hit the E-Stop button at any time and shut down the line if they saw something wrong or suspected that something wasn’t right, with no repercussions. He emphasized the importance of the subject of food safety by empowering each person with the authority to shut down the line. By giving them this power, he ensured that every person was captivated by the safety training and took the message to heart.

Simplicity

One of my personal mantras is, “Simplicity is the key to sustainability.” The simpler you make something; the more likely people will be to do it correctly and keep it up over time. The more complicated you make something, the less effective it becomes, especially over time. I use this quote when talking about creating procedures, but it’s applicable in the training setting too. The more complex the training, the harder it is to understand. The longer the training, the harder it is to captivate your audience, as people often “check out” and stop paying attention, especially if they’ve worked a long shift and just want to go home. I’ve found that shorter, interactive trainings can be more impactful than longer sessions.

One of my most successful training sessions was as a temporary QA Manager, trying to ensure that the annual training requirements were performed, prior to an audit. I asked the attendees they’d done in the past and got an eye roll along with grumblings about PowerPoint presentations. I decided to try something different and created about 10 “slides” on chart paper and held the training while we stood in a quiet corner of the warehouse. My first group was the third-shift sanitation crew. We spent 20 minutes going over the big concepts, joking about my horrible illustrations, and sharing stories about the subject matter. Afterwards, I asked them how they liked it and got some genuine nods and smiles. I decided to repeat the session with the rest of the processing employees and all the office staff (warehouse setting and all). I was shocked how many people came up to me afterwards and told me how much they enjoyed the session and appreciated the change.

Case Study, “Don’t Throw-Up Worms!”

One of the most effective food safety campaigns in history was the effort to slow cases of Trichinellosis, a foodborne disease that was sweeping the country in the early 1900s. The government’s strategy included new regulations for swine feed and educating the public of the dangers of eating undercooked pork. It started in the 1920s, when Benjamin Schwartz, Senior Zoologist with the Bureau of Animal Industry published a leaflet for the USDA entitled, “Trichinosis: A Disease Caused by Eating Raw Pork.”[2] As a result, the government started surveillance activities to understand the extent of the problem. In the 1930s and 1940s, it was estimated that one in every six Americans was infected with Trichinella spiralis,[3] so the U.S. government implemented a widespread campaign to educate the public.

This campaign, which was so effective that Trichinella is almost unheard of in domestic pork today, worked because they leveraged the five cornerstones to create an extremely effective training.

  • Legitimacy – The U.S. government was a trusted source of knowledge.
  • Authenticity – This message was backed by doctors and scientists from the CDC and other agencies. Also, people knew that pork was the making them sick, so this information was verified by personal experience.
  • Engagement – Because scientists had discovered that Trichinella is a microscopic parasite, they coined the phrase, “Don’t Throw-Up Worms!” since vomiting was a common symptom, and that caught everyone’s attention.
  • Empowerment – The general public had a tremendous amount of control because the solution focused on fully cooking pork at home or ordering pork chops “well done” at restaurants.
  • Simplicity – The solution was extremely easy, just cook your pork a little longer. If it’s easy, people will do it, and they did.

Let’s look at the results. Between 2002 and 2007, the CDC only recorded 52 cases of Trichinellosis and only seven of those were traced to commercial pork.[4] The figure below shows the number of reported cases of Trichinellosis in the U.S. from 1947-2007, and the steady decline is evident.

CDC Trichinellosis graph
CDC surveillance data on reported cases of Trichinellosis in the U.S. from 1947-2007.

 

Trying a New Approach

Occasionally, you’ve got to mix things up to keep your audience interested. There are so many different training tools that are available on the internet, from YouTube videos (my favorite is a rap about handwashing) to novel ideas. You can also change up the setting; try standing in an unusual place in the facility or host a training outside or on the facility floor.

Make sure that you are thinking about your target audience when creating your training. Use language that’s appropriate and techniques that resonate. This might take a little trial and error, so don’t be afraid to try new things and discard the ones that don’t work well.

As Gen Z and Millennials overtake older generations as the majority of the workforce, there has been a lot of research into effective training for younger generations. One technique that is garnering a lot of interest is gamification. I’ve seen video games that replicate a chef at a busy restaurant, in which good manufacturing practices must be used to fulfill multiple orders. This might be more effective than sitting an 18-year-old down for a four-hour ServSafe training. It doesn’t have to be as complex as a specially designed video game, I’ve seen things as simple as food safety word searches and crossword puzzles that are left in the breakroom. Trivia is also a popular and engaging tool to use during training sessions, especially when there are fun prizes on the line.

Reconsider your approach to training by implementing the five cornerstones of teaching and trying novel approaches. Even small changes can make a big difference. Reach out to your colleagues to learn what has worked for them, and try new tools to help make these sessions more enjoyable for all the participants which will directly increase the effectiveness of your training program.

 

References:

[1] Covey, Stephen M. R. 2008. The Speed of Trust. London, England: Simon & Schuster.

[2] Schwartz, B. 1929. Trichinosis: A Disease Caused by Eating Raw Pork. USDA Leaflet No. 34; 1-12. https://archive.org/details/trichinosisdisea34schw/page/n1/mode/2up

[3] Most H. Trichinellosis in the United States: Changing Epidemiology During Past 25 Years. JAMA. 1965;193(11):871–873. https://jamanetwork.com/journals/jama/fullarticle/656503

[4] Kennedy, E. E. et al. 2009. Trichinellosis Surveillance – United States, 2002-2007. CDC MMWR. 58 (09); 1-7. https://www.cdc.gov/mmwr/preview/mmwrhtml/ss5809a1.htm

FSSC Releases FSSC 22000 Version 6

By Food Safety Tech Staff
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On March 31, the Foundation FSSC published Version 6 of its FSSC 22000 scheme. The updated version of the FSSC 22000 scheme:

  • Integrates the requirements of ISO 22003-1:2022
  • Strengthens the requirements to support organizations in their contributions to meeting the UNs’ Sustainable Development Goals (SDGs)
  • Incorporates feedback of the Version 6 development survey, which received nearly 2,000 responses

Version 6 will have a 12-month transition window to allow organizations and Certification Bodies to prepare for implementation and gaining accreditation. The first audits to Version 6 will commence April 1, 2024, and all organizations must complete the V6 upgrade audit before March 31, 2025.

The Foundation has published a Version 6 Upgrade Process document, which details the transition requirements and a version of the scheme highlighting the changes between V5.1 and V6.

One of the key changes in V6 is the addition of requirements on food loss and waste. Organizations must have a documented policy and objectives detailing their strategy to reduce food loss and waste within their organization and the related supply chains. The additional food loss and waste requirements support a silo-breaking approach to help organizations contribute and move towards the UN Sustainable development goals (SDGs).

FSSC schemes support the consumer goods industry in implementing effective management systems, protecting their brands, and achieving food safety targets.

Trophy

DNV Named Certification Body of the Year

By Food Safety Tech Staff
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Trophy

On February 1, DNV received the BRCGS Certification Body of the Year award, which was announced during the Food Safety Europe conference in London. The BRCGS Certification Body of the Year award recognizes innovation and excellence in standards development, training and third-party certification for companies in the food and consumer products sectors. Only BRCGS 5-Star Certification Bodies are eligible for this award, which is a performance measure of competence and professionalism in delivery of BRCGS audits.

“We are very proud to receive this award and to be a 5-star certification body for the BRCGS food standards. This achievement is all owed to our technical team and auditors,” said Stefano Crea, Global Market & Industries Director in Business Assurance, DNV. “Standards and independent certification are increasingly essential for companies to ensure consumer safety and business continuity. In DNV we strongly believe it is our obligation to contribute to advance certification to help companies improve and build trust.”

BRCGS is a global brand that helps build confidence in the supply chain. Its global food safety standards, such as BRCGS Food and Packaging, are benchmarked by GFSI.

“I am delighted to announce that DNV as the winner of the Certification Body of the Year at this year’s Food Safety Europe Conference. We have enjoyed a long-standing relationship with DNV and rely on excellent partners to deliver our certification programs throughout the world. DNV is a five-star partner that strives to ensure that customers get the best value from our programs,” said Angela O’Donovan, Head of Standards BRCGS.

 

Jeff Chilton

What Food Manufacturers Can Learn from the Baby Formula Recall

By Jeff Chilton
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Jeff Chilton

Months after the most high-profile product recalls in U.S. history, grocery stores are replenishing their supplies of baby formula. While the news remains fresh in everyone’s memory, food manufacturers have an opportunity to reflect on the mistakes that brought about this tragic event.

Abbott Nutrition, which produces about one-fourth of the nation’s infant formula, will be associated with this year’s baby formula shortage for years because it failed on so many levels to keep products safe at its plant in Sturgis, Michigan.

Many of the factors behind this crisis could have been easily avoided or at least quickly corrected. Instead, it took a whistleblower to alert the FDA, citing falsified records, releasing of untested products, sanitation problems, information hidden from auditors, failure to take corrective actions, and traceability issues.

In addition to near irreparable damage to its brand, Abbott Nutrition and members of its executive team are facing regulatory actions, criminal prosecution, and lawsuits.

The formula recall offers an opportunity for food manufacturers to learn from Abbott’s mistakes and to prepare for intensified scrutiny from federal regulators. Let’s dive into some of the most important lessons learned from the Abbott baby formula recall.

Empower Employees
Your frontline employees are your best defense for maintaining food and workplace safety. Make sure they know they won’t face retaliation for reporting incidents. In Abbott’s case, the whistleblower talked about retaliation against employees for reporting food safety concerns. And some employees were afraid they might lose their jobs if they raised concerns.

Take Corrective Actions
A failure to take effective corrective action was a big issue across the board for Abbott and something that all companies find difficult to do. Unfortunately, in the food industry, it’s much more common to put a band-aid on a symptom than conduct a root cause analysis to identify a problem. Fix the root problem as soon as you discover it so you’re not fighting the same fire day after day.

Ensure Record-Keeping Integrity
This seems obvious, but many food manufacturers still don’t have a formalized process to maintain proper record-keeping practices. This process should be documented and shared when necessary with auditors, and there should always be a zero-tolerance policy to prevent falsified records.

Provide Audit Transparency
During the Abbott investigation and audits, there was a lack of transparency and a willingness to withhold information. This can be a fine line to walk. When your workers’ and customers’ health and safety are on the line, it’s critical to be as forthcoming as possible. When preparing for audits, there is the temptation to answer questions only when asked and to avoid volunteering additional information. However, this mentality can mask problems that will eventually come to light.

Establish Proper Sanitation Practices
Many food manufacturers fail to maintain, validate, and consistently implement proper sanitation procedures. Sanitation jobs can be challenging. They involve cold and wet processing environments and are usually worked during third shifts. Most companies struggle with an excessively high employee turnover in these positions. And with few workers on hand, they strive to prepare for the next shift in just a few hours. Maintaining sanitation procedures is a big challenge for many companies, but critical to delivering safe food products.

Validate Environmental Monitoring
Food manufacturers should have environmental monitoring programs in place where they test equipment and the processing environment for various pathogens. From food contact surfaces to areas inside the processing room—including floors, walls, and drains—to outside processing areas like break rooms and common hallways, it is imperative to identify the correct sites to sample, ensure adequate sampling frequency, and act when necessary based on the results.

Establish Traceability

Food manufacturers need to be able to trace all raw materials, packaging materials, processing aids, and anything else that goes into their finished product, as well as their shipping processes and destinations. Most companies have a good idea of where products are shipped, but they’re not as adept at tracing the raw materials and processing aids that come into their manufacturing facilities. That was one of the issues cited with Abbott Nutrition, and it’s a problem in the food industry.

Ensure Redundancy and Sustainability in the Supply Chain

Our country relies too much on just a few manufacturers to supply critical food supplies in too many areas. In the case of Abbott Nutrition, one major factory shutdown sent shockwaves through the industry and panicked consumers. Food manufacturers must have backup plans and processes in place in case of recalls, fires, tornados, floods, sabotage, or any other issue that might bring their operations to a halt.

These are some of the most prominent lessons we can all learn from Abbott’s missteps around their baby formula recall. The food industry must do as much as possible to ensure a safe and sustainable food supply. This means evaluating food safety and quality assurance systems to identify potential risks and reassessing programs to create a stronger food safety quality assurance system.

It’s also critical to develop a robust food safety culture across the entire company from the top down. Every manufacturer needs to be proactive in maintaining food safety. No company should rely on inspectors or auditors to discover their issues. They must anticipate questions and problems that can occur during audits through robust internal review processes. This not only allows them to pass their audits but also gives them the ability to proactively identify and address issues before they become major violations or national recalls that make headlines.

FSC Logo

Addressing Today’s Food Safety Challenges: Food Safety Consortium Brings Networking, Discussion and Education to New Jersey

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The 10th Annual Food Safety Consortium will take place in person October 19-21 in Parsippany, New Jersey. The 2022 program features panel discussions and breakout sessions that address key issues, challenges and opportunities for food safety and quality professionals.

Keynote “Leading with Science at FSIS” – Dr. Denise Eblen, Assistant Administrator, Office of Public Health Science, USDA, Food Safety & Inspection Service

The three-day consortium will open at 1:00pm on October 19. The keynote address and Q&A with Dr. Eblen of the USDA FSIS will be followed by panel discussions on the State of the Food Safety Industry, moderated by Dr. Darin Detwiler, Director of the Master of Science in the Regulatory Affairs of Food and Food Industries, Northeastern University, and Food Safety Culture: Communicating to the C-Suite, moderated by Deb Coviello, founder of Illumination Partners, followed by an opening night networking reception.

Days two and three feature panel discussions covering food safety culture, technology, supply chain and reformulation challenges and compliance concerns, as well as a presentation by Frank Yiannas, FDA Deputy Commissioner for Food Policy and Response. Attendees can join the faculty of more than 25 top-level food safety and quality professionals to discuss:

Food Safety & Quality 4.0: Data Analytics and Continuous Improvement: Jill Hoffman, Senior Director, Food Safety and Quality, B&G Foods, Gina Kramer, Director Partnerships & Learning, Center for Foodborne Illness & Prevention, OSU, and Steven Mandernach, Executive Director, AFDO

Quality & Manufacturing Efficiency: How Does Quality Show Value to the Organization? Gary Smith, Vice President of Quality Systems, Gourmet Foods and Gift Baskets, 1800FLOWERS.COM and John Butts, Founder & Principal, Food Safety By Design

Food Defense & Cybersecurity: Jason Bashura, Senior Manager, Global Defense Pepsi Co.

Diversification of Supply Chain Capacity: Trish Wester, President, Association for Food Safety Auditing Professionals, and Allison Milewski, Sr. Director, US Brand Quality, Mondelēz International

COVID-19 & Food Supply (Research Presentation): Presented by Dr. Donald Schaffner, Rutgers University and Dr. Ben Chapman, North Carolina State University

Product Reformulation Challenges: April Bishop, Senior Director Food Safety TreeHouse Foods, Peter Begg, Vice President Quality and Food Safety, Hearthside Food Solutions and Ann Marie McNamara, Vice-President Food Safety and Quality for Supply Chain, US Foods

Blending Employee Culture with Food Safety Culture: Melody Ge, FSQA Director, StarKist, Co., Mitzi Baum, CEO, STOP Foodborne Illness and Elise Forward

The Crossroads of Strategic, Tactical and Operational Planning in Food Safety Culture: Jill Stuber and Tia Glave, Co-Founders Catalyst

Biggest FSQA Challenges: Shawn Stevens, Attorney, Food Industry Counsel, Jorge Hernandez, VP, Quality Assurance, The Wendy’s Company, and Elise Forward, Founder & Principal Consultant, Forward Food Solutions

FSQA Technology: How Far is Too Far? How to properly analyze new FSQA technology before you sign the purchase order. Gary Smith, 1800FLOWERS.COM, Jorge Hernandez, The Wendy’s Company, and Peter Begg, Hearthside Food Solutions

Risk Assessment: Peter Begg, Hearthside Food Solutions, and Melanie Neumann, EVP & General Counsel, Matrix Sciences International

Audits: Blending in-person with Remote: Laurel Stoltzner, Corporate QA Manager OSI Industries, and Trish Wester, Association for Food Safety Auditing Professionals

Preparing the Next Generation of FSQA Leaders: Dr. Darin Detwiler, Northeastern University, Ann Marie McNamara, US Foods, and Dr. Don Schaffner, Rutgers University

View the full agenda.

Don’t miss out on opportunities to network with other food safety and quality professionals during the opening night reception, networking lunches and coffee breaks, and the Women in Food Safety cocktail reception on October 20.

Registration options are available for in-person and hybrid team attendance.

Event Hours

  • Wednesday, October 19: 1:00 pm – 6:30 pm (ET)
  • Thursday, October 20: 8:00 am – 7:00 pm (ET)
  • Friday, October 21: 8:00 am – 12:30 pm (ET)

Register today at foodsafetyconsortium.org.

 

Food Safety Consortium

Registration Open for 2022 Food Safety Consortium

By Food Safety Tech Staff
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Food Safety Consortium

EDGARTOWN, MA, March 10, 2022 – Registration for the 10th Annual Food Safety Consortium, which will take place October 19–21 at the Hilton Parsippany in New Jersey, is now open.

The program features panel discussions and breakout sessions that encourage dialogue among mid-to-senior-level food safety professionals. The event kicks off with an FDA Keynote and Town Hall, followed by a panel on the State of the Food Safety Industry and where it is going, led by Darin Detwiler of Northeastern University. Day One closes out with “You Talkin’ to Me?”, an interactive dialogue about c-suite communication, moderated by Deb Coviello, founder of Illumination Partners and host of The Drop in CEO Podcast. Other agenda highlights include:

  • Digital Transformation of Food Safety & Quality: Quality 4.0, Data Analytics and Continuous Improvement, led by Jill Hoffman, Director, Global Quality Systems and Food Safety, McCormick & Company
  • Quality Helping Improve Manufacturing Efficiency: How Does Quality Show Value to the Organization?, led by Gary Smith, Vice President, Quality Systems, 1.800.FLOWERS.COM (Harry & David)
  • What Days FSQA Folks Fear the Most, led by Shawn Stevens, founder, Food Safety Counsel, LLC
  • Product Reformulation Challenges due to Supply Chain Challenges, led by April Bishop, Senior Director of Food Safety, TreeHouse Foods
  • A Consumer-Centric Food Safety Conversation, led by Mitzi Baum, CEO, STOP Foodborne Illness
  • Employee Culture, with Melody Ge, FSQA Director, Starkist Co. and Elise Forward, Founder and Principal Consultant, Forward Food Solutions
  • FSQA’s Role in Worker Rights and Conditions, led by Trish Wester, Founder, Association for Food Safety Auditing Professionals

Registration options are available for in-person, virtual and hybrid attendance.

Event Hours

  • Wednesday, October 19: 12 pm – 6:30 pm (ET)
  • Thursday, October 20: 8 am – 5:45 pm (ET)
  • Friday, October 21: 8 am – 12 pm (ET)

Tabletop exhibits and custom sponsorship packages are available. Contact Sales Director RJ Palermo.

Food safety professionals interested in the cannabis market can attend the Cannabis Quality Conference & Expo, which begins on Monday, October 17– Wednesday, October 19. The event features three tracks: Regulations & Policy, Safety & Quality, and Business & Operations. “The CQC is a business-to-business conference and expo where cannabis industry leaders and stakeholders meet to build the future of the cannabis marketplace.”

About Food Safety Tech

Food Safety Tech is a digital media community for food industry professionals interested in food safety and quality. We inform, educate and connect food manufacturers and processors, retail & food service, food laboratories, growers, suppliers and vendors, and regulatory agencies with original, in-depth features and reports, curated industry news and user-contributed content, and live and virtual events that offer knowledge, perspectives, strategies and resources to facilitate an environment that fosters safer food for consumers.

About the Food Safety Consortium

Food companies are concerned about protecting their customers, their brands and their own company’s financial bottom line. The term “Food Protection” requires a company-wide culture that incorporates food safety, food integrity and food defense into the company’s Food Protection strategy.

The Food Safety Consortium is an educational and networking event for Food Protection that has food safety, food integrity and food defense as the foundation of the educational content of the program. With a unique focus on science, technology and compliance, the “Consortium” enables attendees to engage in conversations that are critical for advancing careers and organizations alike. Delegates visit with exhibitors to learn about cutting-edge solutions, explore three high-level educational tracks for learning valuable industry trends, and network with industry executives to find solutions to improve quality, efficiency and cost effectiveness in the evolving food industry.

GFSI, The Consumer Goods Forum

GFSI Conference Returns In-Person, in Barcelona

By Food Safety Tech Staff
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GFSI, The Consumer Goods Forum

Returning for its first in-person conference in two years, the GFSI Conference kicks off March 29 in Barcelona with key insights from the world’s largest multinational food organizations. GFSI leadership will discuss its current agenda within the scope of global food supply chain challenges, as well as the connection between food safety and sustainability. During the event, subject matter experts will participate in panel discussions that address recall readiness, audits, building capabilities, multi-stakeholder efforts in the public and private sectors, trust and transparency, innovation across the food safety ecosystem, sustainability and GFSI’s strategic priorities.

The full program, along with registration, speaker and partnership information, is available on GFSI’s website.

Alert

Family Dollar Recall Highlights Need for Sound Pest Management Plan

By Food Safety Tech Staff
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Alert

After finding evidence of rodent infestation during an inspection of a Family Dollar distribution facility in Arkansas, the FDA warned the public of usage and consumption of products purchased at certain stores from January 1 through present time. The affected products, which include food, were distributed to Family Dollar stores in Alabama, Arkansas, Louisiana, Mississippi, Missouri and Tennessee.

“Families rely on stores like Family Dollar for products such as food and medicine. They deserve products that are safe,” said Associate Commissioner for Regulatory Affairs, FDA, Judith McMeekin, Pharm.D. in an agency press release. “No one should be subjected to products stored in the kind of unacceptable conditions that we found in this Family Dollar distribution facility. These conditions appear to be violations of federal law that could put families’ health at risk. We will continue to work to protect consumers.”

The FDA inspection followed a consumer complaint and found both live and dead rodents, rodent feces and urine, and evidence of rodent presence, along with dead birds and bird droppings, throughout the facility in West Memphis, Arkansas. After fumigating the facility, 1100 dead rodents were recovered. FDA’s review of company records also revealed a history of infestation, with more than 2300 rodents collected between March 29 and September 17, 2021.

Among the range of hazards associated with rodents include Salmonella.

Family Dollar, Inc. initiated a voluntary recall of the FDA-regulated products that were stored and shipped from the infested facility. The company states that it is unaware of any reports of illnesses related to the recall.

COVID-19 has not slowed down pests, and the last thing a company needs is a failed audit due to preventable pest issues.

 

Eric Weisbrod, InfinityQS
FST Soapbox

Quality in the Cloud: 5 Tools to Remedy Food Safety Fears

By Eric Weisbrod
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Eric Weisbrod, InfinityQS

The food and beverage industry has seen a big push for digital transformation over the past several years. Consumers and regulators alike are demanding increasingly high levels of safety and traceability across the global supply chain—driving food manufacturers to modernize their approach to quality control.

Now, many are looking to retire outdated software or inefficient paper-based systems that limit visibility across their production lines, plants and supply chains. They are exploring modern tools that enable proactive quality and safety monitoring. And fortunately, cloud technology is making this shift easier than ever.

Cloud-based quality management solutions offer simple deployment, rapid scalability and low up-front costs—breaking down many of the barriers to digital transformation. Food manufacturers gain anytime, anywhere access to critical resources needed to maintain product quality, ensure compliance and drive continuous improvement across their organizations.

To make it all possible, food manufacturers should select a cloud-based solution that offers the following features and tools.

1. A centralized data repository for improved visibility, compliance and collaboration

In a traditional manufacturing environment, quality and process data are locked away in paper files, Excel spreadsheets, or on-premises software. These data silos prevent manufacturers from monitoring enterprise-wide quality performance, and inhibit data sharing with external parties across the supply chain.

But the cloud can break down those silos. Cloud solutions provide a single, unified data repository where food manufacturers can standardize and centralize quality data—from all processes, production lines, and sites in their enterprise, as well as from suppliers, co-packers and third-party producers.

The resulting “big picture” view of quality enables food companies to:

  • Perform enterprise-wide analyses to pinpoint problem areas, identify best practices, and prioritize resources—ultimately improving quality and compliance across the entire organization.
  • Verify ongoing regulatory compliance and enforce accountability for all required checks and tests.
  • View supplier data in real time to prevent food safety issues and ensure incoming ingredients meet quality standards before they are ever shipped. Only the highest-quality ingredients get accepted and incorporated into products.
  • Monitor supplier performance to better manage suppliers and prevent supply chain disruptions.
  • Collaborate with contract manufacturers and packers to make sure they uphold quality standards and protect the brand.

2. Real-time SPC for proactive response on the plant floor

A preventative approach to quality and safety just isn’t possible when using manual methods for data collection and analysis. Operators spend valuable time recording data with a pencil and paper, then sift through page after page of control charts—on top of all their other daily responsibilities. It’s easy to see how mistakes could be made and production issues could be missed.

Quality teams are also at a disadvantage, reviewing old data about products that have already come off the production line. Overall, everyone operates in “firefighting” mode. They try to fix one issue after another, but it’s often already too late. Some problems may not be spotted until final inspection, if even caught at all. Manufacturers end up dealing with defective products, wasted resources, and damaging recalls.

The cloud transforms how food manufacturers collect and analyze quality data. Cloud-based statistical process control (SPC) software can automatically collect measurement values from a variety of data sources, then monitor processes in real time. When the software detects specification or statistical violations, automated alarms instantly alert key personnel. The appropriate teams can take immediate action to correct any issue before it gets out of hand.

In addition, food manufacturers can put up further safeguards on the plant floor with “workflows.” Essentially, these are prescriptive guides for responding to quality issues, predefined in the cloud-based quality solution. They help all employees respond consistently and effectively to specific problems, and then document the corrective actions taken. These responses can then be analyzed across an entire company, allowing manufacturers to spot trends and prevent reoccurring issues.

Ultimately, operators and quality personnel can stay on top of potential problems and prevent unsafe or defective goods from reaching customers—without having to manually monitor every line, in every plant, around the clock.

3. Timed data collections to keep everyone on the same page

Routine sampling and quality checks are critical for food safety and compliance with regulatory and industry-specific standards. But how can manufacturers ensure required checks are completed according to schedule? After all, the plant floor is a busy place and where it’s easy for operators to get sidetracked tackling other issues.

Here, cloud-based quality systems can help. These solutions enable manufacturers to set up timed data collections, which send automated notifications to remind operators when it’s time to perform HACCP, CCP, and other critical quality and safety checks. Operators can stay focused on production, without having to watch the clock or worry about missing a check. Plant supervisors also get alerts if a data collection is missed—no matter where they are working—so they can keep everyone on top of compliance.

4. Digital reporting to make audits a breeze

Every manufacturer dreads the auditing process. It is time consuming and resource intensive, adding another layer of stress and complexity to the already complex nature of food production. Those that rely on paper records and spreadsheets usually struggle to piece together and produce auditor-requested information. And failed audits can have major consequences.

Instead, quality records and other compliance documentation can be digitized, stored and made quickly accessible via the cloud. This makes it easy for food companies to pull historical data for specific timeframes. Reports can be produced in just minutes to complete regulatory, third-party certification, or internal audits—rather than the days or weeks it would typically take to put together a report from a complicated trail of paper.

5. Lot genealogy for improved traceability and recall response

Recalls are another big source of stress for food manufacturers. After all, food quality or safety incidents that result in a recall not only hurt profits and brand reputation, but also put the health and lives of consumers at risk. Fortunately, recalls can be mitigated or avoided through better traceability.

Cloud-based quality solutions can help food companies trace raw ingredient lot codes through the manufacturing process and supply chain. With all quality data stored in that centralized cloud repository mentioned earlier, manufacturers can generate genealogical “trees” showing the relationship between incoming ingredients and outgoing products.

This information in critical for preventing and responding to product recalls. If a safety issue is found within a specific ingredient lot, for example, manufacturers can quickly identify output lots where those ingredients were used. They can prevent those finished lots from being released, or in the worst-case scenario, remove those lots from store shelves in a swift, targeted recall.

A Tactical Approach to Digital Transformation

Looking at the FDA’s New Era of Smarter Food Safety blueprint, it’s clear to see that the industry at large is heading towards a new digital age. Food manufacturers shouldn’t wait to take the first steps, and cloud-based quality can get them on the right path.

While any big change comes with hesitancy, a tactical approach can help ease any fears. Some food manufacturers have started with small-scale projects, deploying cloud-based quality solution to monitor a single process or production line. Leadership teams and employees alike can see how quality in the cloud benefits everyone at all levels of their organization—and then deploy the solution on a wider scale. It is a great way to successfully introduce new digital technology and lay the foundation for future transformation.