Tag Archives: COVID-19

Food Safety in 2022: Sustainability, Supply Chain Issues, Consumer Preferences and Technology at the Forefront

By Maria Fontanazza
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The ongoing pandemic, food fraud, food insecurity, supply chain disruptions and shortages, maintaining and fostering a robust food safety culture, and foodborne illness outbreaks kept the food industry very busy last year. Looking ahead to 2022, these challenges will continue, but many food companies are becoming better at forecasting and course correcting. During a recent interview with Food Safety Tech, Waylon Sharp, vice president and chief operating officer at Bureau Veritas, discussed trends affecting food safety this year, along with how companies should respond to incoming challenges.

Waylon Sharp, Bureau Veritas
Waylon Sharp leads North American food and agriculture testing, inspection and certification operations at Bureau Veritas.

Food Safety Tech: What challenges did food companies face in 2021 and how can they apply their lessons learned in the new year?

Waylon Sharp: Supply chain disruptions were a big challenge for food companies in 2021, as much of the North American food system is reliant on production or raw materials from international locations. This theme will continue into 2022, as logistics become more costly and challenging from a labor perspective, food companies will naturally gravitate to exploring alternatives. This shift in supply will increase the need for verification of product quality and safety of new suppliers. In addition to, or alternatively, some producers may choose more local options to reduce delays and increase stability of supply.

FST: What are the key trends impacting food safety in 2022?

Sharp: This year we’ll see food safety impacted by sustainability, consumer preferences and health and wellness:

  • Sustainability: Connecting with a purpose will be a key driver for both attracting new customers and enticing top talent to join food organizations. All aspects are critical, including sourcing raw materials, the packaging used, and minimizing the CO2 footprint in production and logistics. Consequently, I suspect there will be bad actors that see the advantage of appearing to be responsible but not doing what they say. Services that hold these organizations accountable will likely continue to grow.
  • Consumer Preferences: Migration to hyper-local, community supporting businesses can be directly correlated to the COVID financial fallout. Buying local helps support the areas we reside in, and this trend will likely persist. The feel-good support should also result in fresher product with less supply chain challenges for consumers.
  • Health & Wellness: Sustainable, plant-based products are expanding in prevalence. Traditional meat alternatives witnessed an increase in volume and new entrants such as seafood alternatives also grew in consumer acceptance. I expect more to launch in 2022 to meet the rising demand for healthy and environmentally conscious alternatives.

FST: What technologies will play a role in helping food companies tackle their biggest hurdles this year?

Sharp: Technology will continue to play an important role in the industry this year. Additional automation and digital tools to manufacture, assess food quality and safety, and distribute food are all likely to grow. Staffing challenges will continue to impact those highly manual production environments and the more work that can be performed without human intervention will gain favor over labor-intensive functions. In addition, remote audits and inspections allow for an experienced individual to assess a situation without traveling and being present on-site to limit human contact.

Coronavirus

Omnicron Disrupting Food Supply Chain, Impacting Grocery Stores

By Food Safety Tech Staff
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Coronavirus

Year three of the pandemic is pushing industries to the limit, as the highly contagious omnicron variant is resulting in even more severe labor shortages that are impacting all angles of business. The food industry is no exception. The food supply chain has already been significant impacted by COVID-19, resulting in empty grocery store shelves. Last year, BSI’s Jim Yarbrough and Neil Coole wrote an article for Food Safety Tech about the fact that COVID-19’s Impact on the Food Industry Reaches Far Beyond Supermarket Shelves. Now eight months later, the omnicron variant is further disrupting food operations, with a considerable amount of the workforce being sidelined with the virus.

“The entire food-at-home supply chain is being impaired by deeper labor shortages than anticipated—this much seems clear to us—and it’s only a question of how bad the impact is,” stated JP Morgan analyst Ken Goldman in an article by The Wall Street Journal.

Companies such as Conagra Brands, Inc. are struggling to keep up with consumer demand while also maintaining that food safety and quality is of the utmost importance. The company has stated that inflation could be even worse than initially expected as a result of higher costs for proteins, transportation, dairy and resin, which could all translate to higher price tags for consumers. “The word of the year this year is perseverance,” the company’s CEO Sean Connolly stated.

Food Safety Tech Survey: Are You Ready to Return to Corporate Travel?

By Food Safety Tech Staff
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Business travel took a significant hit last year and 2021 has yet to see a rebound. Over the past two years, Food Safety Tech has strived to continue to educate the food safety community without missing a beat—in both 2020 and 2021 we converted our annual Food Safety Consortium into a virtual event series, and we ramped up our other web seminars.

As we look ahead to 2022, we are planning a great lineup of virtual events. However, we also want to get a feel for our audience’s comfort level in getting back to traveling for business—and even if you’re comfortable traveling, is there money in the budget for it?

As a valued member of the food safety community, we invite you to participate in the following brief survey. As a show of appreciation, you will be entered into a drawing for a chance to win a free registration for the 2022 Food Safety Consortium.

Create your own user feedback survey

Robert Califf, FDA

President Biden to Make Nomination for FDA Commissioner and USDA Food Safety Head

By Food Safety Tech Staff
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Robert Califf, FDA

President Biden plans to nominate former FDA Commissioner Robert Califf, M.D. to lead the agency once again—in an announcement mainly focused on clinical trials, vaccine approvals, and ending the coronavirus pandemic. Califf briefly served as FDA commissioner in 2016. His tenure was less than a year.

Perhaps more significant news for the food industry is the President’s intent to nominate Jose Emilio Esteban, Ph.D. to the post of undersecretary for food safety at the USDA. Esteban is currently the chief scientist for FSIS and has been in this role since 2018; he has served in the USDA’s FSIS since 2006. Before his time at the agency, he worked for the CDC.

The Senate must confirm both positions.

Michael Sperber, UL Everclean

Amid Labor Shortage, Restaurants and Grocery Stores Challenged to Focus on Sanitation and Employee Training

By Maria Fontanazza
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Michael Sperber, UL Everclean

The foodservice and retail industry has struggled to keep up with the curveballs thrown at it during this pandemic. “Whether reopening dining rooms after extended closures or finding their footing in a world of new omnichannel ordering, quick service restaurant and fast casual managers are grappling with evolving rules and regulations, changing diner preferences, while also welcoming an entirely new workforce,” says Michael Sperber, a global business manager for UL Everclean, a third-party retail food safety and sanitation audit program that helps retail foodservice businesses improve their food safety practices. In a Q&A with Food Safety Tech, Sperber discussed the evolving challenges in the foodservice and retail space over the past 15 months.

Food Safety Tech: On the issue of sanitation and cleanliness, what hurdles do restaurants and grocery stores have in the face of the pandemic and the subsequent labor shortage?

Michael Sperber: Trust in the safety and cleanliness of restaurants and grocery stores is one of the bigger concerns that must be addressed as consumers continue to navigate the pandemic. Consumers now have a higher expectation for their own health and well being, and expect establishments they visit to meet their needs and [doing so] while embracing heightened health and safety protocols.

FST: What steps should they be taking to identify and reduce potential health and safety risks?

Michael Sperber, UL Everclean
Michael Sperber, global business manager for UL Everclean

Sperber: Amidst new challenges, guidelines and expectations, restaurants continue to have the critical responsibility of offering sanitary eating spaces and food preparation practices that help prevent diners from getting foodborne illnesses. There are several ways that restaurants can do this including:

  1. Leveraging technology to support food safety best practices.
    • Hand washing monitors help guide employees in proper handwashing techniques.
    • Internet of Things (IoT) temperature devices can monitor hot and cold food holding and service areas, instantly alerting managers when temperatures fall outside an acceptable range.
    • Touchless technologies like digital displays in the back of the house reduce transmission risk from employees handling food.
  2. Auditing every location of one branded store can account for differences in employees and managers. Left unverified, the rigor of food safety practices may simply rest on the personal conviction of a single location manager, rendering it completely inconsistent across locations. It is critical that management audit each individual store for compliance with food safety best practices.
    iii. Having an emergency plan, and then training for and rehearsing the plan, can help with proper mitigation of the threats of potential contamination.

FST: Discuss the role of employee training in this process, and how organizations should move forward.

Sperber: Training employees in food safety and customer interaction is a vital step in protecting employees and guests from foodborne illnesses. Employees who recently started at a restaurant when it reopened might not be aware of the dangers of foodborne illnesses or basic food safety protocols.

As restaurants reopen, when more and more guests have safety at the top of their mind, they should completely reboot their food safety programs, beginning with basics of safe food handling and foodborne illness. Repetition is a good way to reinforce the importance of food safety, and it may be beneficial to provide multiple training videos, pose questions on food safety during the interview and training process and include food safety on periodic employee reviews. Infractions among employees should result in retraining. This level of repetition communicates the importance of the issue.

A focus on employee training will help lead to a culture of food safety where everyone from the corporate CEO to the manager and janitorial staff feels accountable and can understand the consequences of failure to follow proper protocols.

Coronavirus, COVID-19

Tyson Foods to Mandate COVID Vaccines, Will Other Food Companies Follow?

By Maria Fontanazza
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Coronavirus, COVID-19

In a controversial move, Tyson Foods is mandating that all of its U.S. employees receive the COVID-19 vaccine. The company is requiring that the leadership team be vaccinated by September 24, office workers by October 1, and frontline employees by November 1. However, the mandate is “subject to ongoing discussions with locations represented by unions”, according to the company website.

Tyson Foods, along with other meat processors, has been plagued with COVID-19 outbreaks during the course of the pandemic. In December the company went as far as naming its first chief medical officer, a new role to help promote health, safety and wellness.

“We did not take this decision lightly. We have spent months encouraging our team members to get vaccinated – today, under half of our team members are,” stated Donnie King, president & CEO of Tyson Foods, in a company memo titled, “Our Next Step in the Fight Against the Pandemic”. Half of U.S. employees equates to 56,000 workers. Frontline employees who are fully vaccinated will receive $200.

A union representing Tyson employees, the United Food and Commercial Workers (UFCW), is concerned over the fact that the company is requiring vaccination before FDA has provided full approval of any COVID-19 vaccine. “We believe the FDA must provide full approval of the vaccines and help address some of the questions and concerns that workers have,” said UFCW International President Marc Perrone in a statement. “Additionally, employers should provide paid time off so that their essential workers can receive the vaccine without having to sacrifice their pay, and can rest as needed while their body adjusts to the vaccine and strengthens their immune system to fight off the virus.”

UFCW also released the following figures on COVID-19 infections, exposures and deaths nationwide among its union members:

  • 482 frontline worker deaths and at least 96,600 frontline workers infected or exposed
  • 197 grocery worker deaths and at least 43,300 grocery workers infected or exposed
  • 132 meatpacking worker deaths and 22,400 meatpacking workers infected or exposed
  • 67 food processing worker deaths and 13,100 food processing workers infected or exposed

Will other companies in the industry follow suit?

Derek Stangle, Squadle
Retail Food Safety Forum

How the Pandemic Raised the Stakes for Food Safety

By Derek Stangle
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Derek Stangle, Squadle

Food safety concerns are constant across the food industry. From grocery stores to restaurants to meatpacking plants, the industry has doubled down on creating greater transparency into how food is stored, handled, cooked and delivered to the end customer. At the same time, new technology is helping food executives execute everything from contactless transactions to track, record, and promote their safety policies as never before.

Both independent restaurants and large chains see food safety as an issue that grew in importance during the pandemic. Diners have come to rely on restaurant policies for staff hygiene, such as washing hands, wearing gloves, and tracking personnel temperatures at the beginning of every shift. Their patrons expect that each restaurant will demonstrate how they are adhering to safety protocols. Restaurants are publishing their policies via signage, flyers added to take-out orders, social media posts, updated website language, or even safety protocols published to Yelp.

What’s more, their customers can easily access guidelines published by the CDC such as “Avoid Food Poisoning: Tips for Eating at Restaurants”, which explain how to check a restaurant’s safety score at the local health department website or find information, such as certificates that show kitchen managers have completed food safety training and posted it in the physical restaurant.

For restaurants, a transparent safety policy can become a competitive advantage, used to win new customers and attract the very best job candidates.

Grocery stores face similar challenges. From the checkout line to deli employees and the inventory clerks stocking the shelves, grocery employees are essential workers who also experience an unusually high level of public contact. According to the United Food and Commercial Workers Union (UFCW), which represents 1.3 million workers in food and retail, since the pandemic began, there have been more than 100,000 frontline and grocery union workers infected or exposed to COVID-19.

The UFCW has called for better safety precautions for grocery workers, including free PPE, paid sick leave, and vaccination prioritization that reflects their role as essential workers. As the national vaccination program picks up steam, more states are recognizing the need to vaccinate these essential workers, and they’ve been moved up in the prioritization line.

Until vaccines become more prevalent, however, grocery stores have adopted measures, much like those in restaurants, that are designed to protect both workers and shoppers. Mask mandates, one-way aisles, six-foot distancing, and Plexiglas shields at checkout are now commonplace.

Expanding Takeout and Delivery

Both restaurants and grocery stores have seen a huge shift to delivery ordering or curbside takeout over the course of the pandemic. Customers expect their favorite brands to give them the option of a frictionless, contactless experience where they have minimal contact with employees.

In order to offer a contactless takeout experience, both grocery stores and restaurants have invested heavily in technology. Curbside pickup and home delivery require an up-to-date website synched to inventory and menus. In addition, mobile apps enable guests to order remotely regardless of their location. The ability to pay via the app or a mobile wallet is the next step in a seamless contactless experience. Guests can pick up groceries or restaurant orders curbside, or pay a little more to have them delivered to their doorsteps.

The big advantage for shoppers is that they never come into contact with store employees, thus reducing the possibility of virus transmission. However, shoppers are finding that they also like the speed and convenience of the contactless experience. For this reason, many restaurants, such as McDonald’s and Chipotle, are expanding their drive-through capabilities.

Big brands like Amazon are doing the same with grocery. The Amazon Go concept store provides a “Just Walk Out Shopping” experience. There are no lines and no checkout. Customers download an Amazon Go app, and their items are automatically scanned and billed to their account. Other innovators include Wegman’s, which has partnered with Instacart to facilitate free delivery for its online shoppers, and brands like Safeway and Albertson’s, which also have curbside pickup facilitated via their mobile apps.

Back-of-House Technology

Back-of-house technology completes the food safety paradigm for restaurants and grocery stores. New systems that combine wireless networks with temperature monitors and data analysis make it simple and compulsory to track food temperatures throughout a facility. Remote sensors automatically record temperatures in coolers, the kitchen, and as orders move on to the customer.

Workflow automation in the back-of-house has become equally indispensable as food compliance has become increasingly more complex. Whether it’s a multi-unit restaurant or grocery brand, operators crave the data and visibility that only a digital solution can provide. Automation reduces the amount of time spent on tasks otherwise done manually, cuts down on the chance of errors, increases customer satisfaction and improves overall efficiency.

Technology helps the foodservice industry to stay on track, ensure compliance and encourages employees to stick with these practices. With a digital solution that keeps an electronic record of all the protocols that need to be completed, restaurants and groceries can record each inspection, such as taking photos of clean equipment and walk-in coolers at proper temperatures, as well as reminding them of their most important tasks and cleaning schedules.

Greg Staley, SynergySuite
Retail Food Safety Forum

Pathway to Progress: How to Invest in Food Safety Technology when Future Is Uncertain

By Greg Staley
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Greg Staley, SynergySuite

The last 18 months have been tremendously difficult for the restaurant industry. Six years of growth were undone by a global pandemic, and industry sales were $240 billion dollars lower than pre-COVID-19 projections, according to the National Restaurant Association.

While the pandemic accelerated the adoption of trends like online ordering, off-premise dining and delivery, it also brought others to a halt. Revenue loss from the pandemic meant many restaurants had to put other technology upgrades on hold.

Now, despite diners eagerly returning to dine in, other costs have not returned to pre-pandemic levels. Supply chain and labor disruptions, rent, and other operational costs are still making margins razor thin. This likely means the technology teams at many brands will be looking to do more with less for several years as the industry normalizes again. And oftentimes that means food safety will take a back seat.

Traditional ways of trimming budgets are no longer feasible, so operators looking to restore profitability will need to find new ways to boost operational efficiencies. These challenges do not mean you can’t make strategic investments, but they do mean you will have to be thoughtful about how and where you put those tech budgets.

Operators are facing a number of challenges while trying to regain their footing as COVID restrictions wind down. However, there are ways you can still invest in food safety technology, even while profits are recovering. Let’s look at what roadblocks are potentially introducing risk into your food safety program and how you can still create an effective food safety culture to protect employees and guests.

The Challenges

The following are just a few of the issues introducing risk into your food safety processes.

Challenge 1: Staffing shortages have employees spread thin.
Many people left the restaurant industry during the pandemic, exacerbating an already tight labor market. This has led to closing for some days or specific times, slower service, drive thru or take out only, and routine tasks falling behind.

While safe food handling should be routine, time crunches put pressure on even the best staff. Your employees may be fudging line checks, not throwing out food that reached unsafe temperatures, or forgetting specific tasks at the busiest times.

Challenge 2: Supply chain and transportation disruptions threaten safe food supplies.
Global supply chains are still fluctuating, and transportation has been disrupted as well. This means many restaurants are not getting the entire inventory they need when they need it. Trucks may take longer to transport food and high temperatures across North America could mean food is going out of temp when it normally wouldn’t. This is particularly troubling if employees aren’t checking deliveries, as you won’t know if food has been delivered outside safe temperatures.

Challenge 3: Dropping revenue leads to more manual processes and temp checks.
According to the National Restaurant Association’s annual report, 86% of restaurants say profitability is lower than it was prior to the pandemic. This is not an unexpected statistic in a year that saw unprecedented challenges to the industry, but it has had a number of domino effects.
One of those effects is restaurants that may previously have been using operational software to monitor and report on safe food practices returned to spreadsheets or clipboards to save on tech costs. Or those that had smart devices such as Bluetooth temperature probes or fridge and freezer monitors replaced them with non-smart devices if they broke or became out of date.

Challenge 4: Employee turnover threatens food safety culture and institutional knowledge.
It’s no secret that a food handler’s permit is not the end-all-be-all of food safety in a restaurant. The longer employees work in foodservice, the more experience they have with safe food handling practices, and they are able to pass this down to new employees to reinforce best practices.

However, the loss of many longtime foodservice employees leaving the industry has left huge gaps in institutional knowledge that affect everything from how smoothly a restaurant runs to how well employees follow safe food handling.

The Solutions

There is no one-size-fits-all solution for every restaurant. However, here are a few things operators can focus on to help bolster food safety practices and bring in modern food safety technology even while profitability is lower than it was prior to the pandemic.

Solution 1: Look for improvements in existing processes or technology.
You don’t have to immediately look to new technology. There is a lot to be gained from optimizing what you already have that’s working well. This can mean looking for new ways to take advantage of technology you already have in place or making small adjustments to processes that work well but could be tweaked to be more efficient.

For example, if you are using some sort of digital checklist tool, think about ways you can integrate a previously manual food safety process into it. You may not think it’s a big change, but even skipping the step of having to transcribe data from checklists or spreadsheets means you will get faster, more accurate reporting. Or you can use existing temperature probes and add the step of checking deliveries as they arrive to ensure they are within a safe temperature range.

Then talk to the customer success manager at any company you already use. There may be features you are paying for and don’t even realize you aren’t using. One example is that many inventory systems also carry food safety capabilities as a side offering, and their customers aren’t using it because they originally signed up for inventory help.

You can begin with seemingly small changes that will ultimately add up to a big reduction in risk as you snowball strategies and build safer processes.

Solution 2: Look for places where you can consolidate technology.
In today’s restaurant technology ecosystem, you can find virtually anything you want. If you’ve been building a piecemeal tech stack, it’s time to take another look at what’s out there. Many restaurants are paying for separate software for things like operations checklists, inventory, food safety, scheduling and training.

If you’re using separate systems because you feel like that’s giving you the best technology, then carry on. But if it’s just because that’s how you added them, and you never took a look at where you could consolidate multiple systems into one platform, then get acquainted with your options. Many back-of-house platforms can help you cover multiple areas of your operations more efficiently and you’ll be able to bundle pricing rather than paying for disparate systems.

Solution 3: Focus on systems that pay for themselves.
The idea that software is only a cost center has been around for a long time. Some systems may not tie back directly to revenue, but there are more places than you realize that cover their own subscription costs with the money saved.

First, look for any areas you can consolidate technology and piggyback food safety tools into that. If you are gaining a new restaurant management system, odds are you will find food safety technology as part of that package, and you can justify the overall upgrade on food and labor savings.

Second, food safety is so reliant on employee buy-in and consistency that technology that improves retention and training will also have a positive effect on your food safety risk reduction. Labor management and scheduling systems will bring down one of the two major costs of running a restaurant, with a secondary benefit of making food safety practices stronger.

The longer you retain employees, the better they are at teaching correct practices to others as well as adhering to brand food safety practices. Plus, training systems that come with labor tools allow you to provide micro learning moments that reinforce proper practices for even the most experienced employees.

Life during the pandemic has taken a toll on all areas of restaurant operations, including food safety. Now that guests are dining out more, you don’t want to take a chance that a foodborne illness will destroy business just as it is being rebuilt. Times are tight to pay for new technology, but there are things operators can do to make food safety programs stronger without breaking the bank.

Susanne Kuehne, Decernis
Food Fraud Quick Bites

A Shift In Fraudulent Activities

By Susanne Kuehne
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Susanne Kuehne, Decernis
Food fraud, moonshine
Find records of fraud such as those discussed in this column and more in the Food Fraud Database, owned and operated by Decernis, a Food Safety Tech advertiser. Image credit: Susanne Kuehne.

Many things have changed due to the COVID-19 pandemic, and here is some good news: Organized crime activity related to food crime has decreased during the first months of 2020; the crimes shifted to medicines and medical devices instead. Apparently, the pandemic has disrupted the criminal activities and supply chains. During another successful Europol and Interpol operation, OPSON IX, 12,000 tons of products with a value of $40 million were seized. The top of the list of affected products were animal feed, alcoholic beverages and produce. The two million liters of fraudulent and substandard alcoholic beverages seized show that these products continue to be a significant threat to human health.

Resource

  1. Europol. (May 27, 2021). “Operation OPSON IX – Analysis Report”.
Coronavirus

Pandemic Forced Food Companies to Assess Agility, Focus on Data

By Maria Fontanazza
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Coronavirus

COVID-19 was an eye-opening public health emergency that brought a renewed focus on hygiene and safety across all industries. For McDonald’s Corp., this change prompted a deeper focus on science, including the use of analytical data, and consumer perception, according to the company’s Director of Global Food Safety Gary van Breda. “There are certain things that are important to our supplier base and for us moving forward, [including] harvesting information from different sources— information from audits, social media and being able to know whether we have the right inputs and algorithms in place to generate information to help us make decisions,” said van Breda in a panel discussion during the final episode of the Food Safety Consortium’s Spring Virtual Conference Series in May. These data-driven insights also helped the company take a closer look at attributes such as air quality and how to clean and sanitize high-touch areas in its restaurants.

Many organizations in the food industry were forced to completely change their strategic approach to doing business. “COVID was a once-in-a-generation disruption,” said Jorge Hernandez, vice president, quality assurance at The Wendy’s Company. “Many of the businesses didn’t survive, and many thrived. What’s the difference? In the leadership and approach: To be able to pivot, be flexible, and adapt to the changing circumstances—talk about flying a plane while you were building it.”

One of the key lessons learned from the pandemic was in the ability to remain flexible and make decisions based on the best information available at that time—and using the latest information to continuously improve processes, said Hernandez. For example, many food service and retail establishments took a giant leap forward in providing contactless ordering and delivery to customers—something that became an expectation versus a nice-to-have advantage. From an internal perspective, Wendy’s developed a much stronger connectivity between different job functions (i.e., operations, human resources, management) that helped them strengthen practices, guidance and procedures necessary to thrive during the pandemic.

During the pandemic, food safety fundamentals were brought to the forefront. “Handwashing became so critical. It would be silly not to take advantage of that moving forward,” said Hernandez. “Before the pandemic this was one of the biggest reasons for foodborne illness [outbreaks]. Now it’s up to us: With this pandemic, to use that momentum to move [these practices] forward and make it part of our routine. We have a unique opportunity to make that change to make safer food.”