Tag Archives: Focus Article

Food factory workers

Key Components of Environmental Control

By Food Safety Tech Staff
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Food factory workers

Ready to eat foods (RTE) pose a significant risk of foodborne illness, if proper safety precautions are not followed. Key to keeping contaminants out of your RTEs and keeping regulatory action at bay is developing a strong environmental control program (ECP).

We spoke with Benjamin Miller, vice president of regulatory and scientific affairs at the Acheson Group, about the core components of an ECP and the biggest risk areas for producers of RTE foods.

There are three key components of an ECP:

  • Hygienic design of a facility and equipment
  • People management within a facility or operation
  • Sanitation

“From a facility standpoint, you want a facility that is constructed well,” says Miller. “The floor, walls and ceilings are in good condition. You have adequate water drainage, if you’re going to be using a wet clean as part of your sanitation program and, from the equipment standpoint, you want equipment that is designed to be cleaned and is easy to clean. That is one of the areas where we see some of the biggest issues in terms of risk from environmental contaminants and pathogens.”

There are multiple challenges to keeping equipment clean and santized, notes Miller. And it starts with a lack of standardization. There is little regulation on equipment design for food processing, although there have been efforts among industry, with groups such as the 3-A Consortium in the dairy industry and the European Hygienic Engineering and Design Group (EHEDG). “But a lot of equipment is custom fabricated in the food manufacturing space, and equipment is expensive and has a long serviceable life span,” says Miller. “So, while we do understand the good principles of hygienic design, those are not always baked into equipment design, either because of the cost or the complexity of the design of the equipment itself.”

Equipment Considerations

When investigating new equipment or reviewing your existing equipment, you want to look at the materials used as well as placement of the equipment. “We think about stainless steel as being easy to clean and sanitize, but even with stainless steel there are different finishes that can make it more difficult to clean, so you need to think about the the different finishes that come on the equipment, the seams where the weld points are and how smooth those weld points are,” says Miller.

Flat surfaces can collect dirt, debris and water. “Rotating existing infrastructure or equipment components can make a significant difference in cleanability, drying and run off,” says Miller.

The placement of the equipment in the facility can also affect cleanability. “A good analogy is, if you look under the hood of your car some engines are in there so tight that you have to take everything apart to get in there to fix or replace a specific part,” says Miller. “Other cars, you can practically climb inside and get to every piece of equipment easily.”

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If equipment that needs to be cleaned and maintained on a regular basis is up against a wall, it will be very difficult to get back there to work on the equipment or do a thorough cleaning.

“You need to think about hygienic design, equipment design and placement, materials selection and cleanability. These are all really important. The other thing is flow—facility flow and people movement within a facility,” says Miller.

Facility Traffic Flow

Some pathogens will occur more frequently in areas where raw food is handled. People can also bring contaminants into a facility on their clothes or shoes. Limiting foot and equipment traffic within the facility—and restricting high care (or high risk) areas where RTEs are assembled and packaged—reduces the risk of food contamination.

“Ideally, you want a very clear delineation between where the food is raw up to the point where the kill step is applied and then where the RTE environment is,” says Miller. “You want a linear process and design flow from where you receive your raw materials, where you do your raw material prep and assembly, through to the area where you do your cook or kill step. The people and food should flow through the environment in a way that the risk of contamination from raw product is minimal.”

Developing a captive footwear program where employees in high care areas are provided with dedicated footwear and limiting traffic within those areas is required. “Often when we see people struggling with their environmental control programs, it’s because they don’t have adequate separation of people movement and equipment movement within the facility. Either everyone’s going everywhere or they have a defined program, it is just not enforced,” says Miller.

He relates the challenge to an age-old design adage: “There is a saying that, if you’re designing a campus, wait to put down the sidewalks until you see where people naturally walk,” says Miller. “Because they will choose the most efficient route to get from building A to building B. That’s often what happens in the food manufacturing or processing facility. If you don’t have active enforcement in high care areas, people will naturally take the most efficient route to go from point A to point B, and that creates risk.”

The best approach to reduce that risk is to engineer out the hazards, so people don’t have the option not to comply. “You can close off spaces that are natural cut throughs so that people cannot take the shortcut,” says Miller.

Visual programs, where employees in the high care areas wear white smocks and those in the low care areas wear red, for instance, can help with oversight and compliance. “But you also need to positively reinforce behavior, which gets to the hot topic of food safety culture,” says Miller. “Is it acceptable to cut through, or is somebody going to stop that person and report what is happening because your team understands the risk? And are you addressing that behavior in a nonpunitive way, and instead explaining why this is important? Companies should be rewarding people who call out safety hazards as well. The primary challenge for facilities that are not designed well in terms of either equipment design or traffic flow is that it takes time and effort to enforce and build that culture.”

Drainage and Sanitation

Drains can a source of contamination if not properly designed, used and maintained. Trench drains are harder to clean and maintain than circular drains. “People sometimes use their drains as a garbage disposal, which provides food for bacteria,” says Miller. “Limit the amount of food going down the drain and, ideally, you want to use a circular drain with stainless steel sieve in high care areas.”

In the past, it was not uncommon for facilities to perform high-pressure cleaning of drains, which can then aerolize the bacteria in the drain. “Use low pressure mechanical or steam cleaning of drains,” says Miller. “Again, this comes back to design. You want to start with well-designed drains and follow good sanitation practices.”

Sanitation and cleaning products used in food processing and manufacturing faciities are regulated and safe to use in the food environment, provided all instructions are followed. “Read chemical labels to make sure you are using the correct concentrations and the correct cleaning/rinse cycle,” says Miller. “The label determines how the cleaning agent should be used and whether it can come in contact with food.”

Companies can help maintain a strong ECP by giving their food safety and quality assurance teams a seat at the table, particularly when developing their capital improvement plans. “If you know a particular piece of equipment is really hard to clean and has been a source of contamination over the last couple of years, how can you repair or redesign that equipment so that it is easier to clean or replace it with something that’s going to be easier to clean?” says Miller. “A key piece of managing food safety is understanding where your highest risk points are, and then making sure those areas are part of your capital improvement plan.”

 

 

Gary Nowacki
FST Soapbox

It’s Time To Embrace Ingredient Agility

By Gary Nowacki
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Gary Nowacki

In a recent Politico report, critics blasted the U.S. Food and Drug Administration (FDA) for chronic failures, including instances of contaminated baby formula, outbreaks of contaminated produce and the agency’s institutional reticence to implement changes.[1] Compounding the situation is the most fragmented global supply chain in history, making it a particularly challenging time for food and beverage companies.

Ingredients are the building blocks of the supply chain, so when circumstances threaten their integrity and availability, the ripple effect can linger for weeks, months or even years. As the FDA’s limitations become more apparent and supply chain challenges persist, brands must take responsibility for foundational change that addresses and mitigates risks related to food-, beverage- and supplement-borne illness.

Food Safety and Supply Chain Issues Challenge CPGs

As the Politico coverage pointed out, high turnover at the top of FDA has contributed to the agency’s challenges: five different commissioners have led the FDA over the last three years. In addition to concerns with federal oversight, brands are still navigating a broken supply chain, which has taken a beating over the last few years. And while the damage has come from war, trade tariffs and shipping congestion, food safety also emerged as a culprit when the FDA announced a recall of some of the country’s most popular infant formula brands. In February, the agency announced it was investigating consumer complaints of bacterial infections in four infants who were hospitalized. This bacterial infection might have contributed to death in two cases.[2]

While the recall emerged as a catalyst for the U.S. formula shortage, it wasn’t the only factor. Import restraints and market concentration (four companies produce 90% of the formula sold [3]) contributed to this perfect storm that rocked an already strained supply chain. National out-of-stock rates peaked at 70% near the end of May, and regulators announced that they did not expect relief until July. [4]

In scenarios such as this, the best defense brands can employ is to build a diverse supplier base and agile ingredient supply chain. Relying on a limited number of ingredient suppliers is a risky strategy even under the best of market conditions. But when disaster strikes, it can cripple a manufacturer and grind production to a halt. For the sake of consumers, creating agility and resilience around ingredients and sourcing is critical.

Equally important to cultivating relationships with alternate suppliers is the ability to have quick access to critical data. A robust digital document management system that offers manufacturers a unified view of products, data and processes across the business and the supply chain can help brands ensure they have a resilient ingredients network able to withstand supply chain or ingredient-sourcing issues. CPGs can benefit from instant access to millions of supplier documents to help fast-track sourcing, formulation and recipe development as well as protect themselves from potential disaster.

Pandemic Uncertainty and New Legislation

As the pandemic ramped up in March 2020, the FDA announced it would pause most foreign food inspections.[5] Additionally, regulators moved to virtual audits to keep their inspectors safe from COVID. Recalls fell. The FDA reported 495 recalls in the fiscal year 2020 and 427 in 2021. By comparison, the agency reported 526 recalls in the fiscal year 2019.[6]

The drop in recalls could be attributed to the ongoing rollout of the Food Safety Modernization Act (FSMA), which strengthened food production safeguards. In addition, a proposed rule change to FSMA, Section 204, would enforce better recordkeeping and quicker recall responses. The introduction of the Formula Shortage Reporting Act of 2022, requiring immediate action from manufacturers when future disruptions to production occur, is another step toward stricter food standards.

If passed, Section 204 would require companies who process, pack or hold items on the food traceability list (FTL) to capture and store ingredient data for two years, and submit it within 24 hours of a recall.[7] Without a formal system of record in place to manage food production, tracing ingredients—where, when and from whom they came—is a difficult and complex challenge to solve. Human error, overseas suppliers, recalls and other constantly changing variables all must be tracked and monitored constantly. This diligence demands automation and collaboration at scale.

Collaboration via holistic networked platforms can facilitate that diligence by enabling global ingredients suppliers, CPG brands, co-manufacturers and packing companies to build safer, stronger and more modern supply chain networks. Today, the stakes of not having a modern supply chain and access to real-time ingredient data have grown exponentially beyond profit and competitive advantage to a whole new level of costing lives.

Nimble Access to Ingredient Data is Crucial

On May 27, U.S. Sen. Edward J. Markey, D-Massachusetts, introduced the “Ensuring Safe and Toxic Free Foods Act.” The bill, co-sponsored by Sens. Richard Blumenthal, D-Connecticut, and Elizabeth Warren, D-Massachusetts, would—among other things—strengthen the Substances Generally Recognized as Safe (GRAS) Rule, which allows companies to avoid pre-market approval for food chemicals.[8]

The bill would direct the FDA to revise the GRAS Rule to include provisions that:

  • Prohibit manufacturers from designating substances as safe without supplying proper notice and supporting information to the Secretary of Health and Human Services
  • Require safety information to be publicly available on the FDA website and subject to a 90-day public review period
  • Prohibit carcinogenic substances from receiving GRAS designation
  • Prohibit substances that show reproductive or developmental toxicity from receiving GRAS designation
  • Prohibit people with conflicts of interest from serving as experts in reviewing and evaluating scientific data regarding GRAS designations

Brands must have easy access to ingredient data to ensure compliance with the GRAS revisions as well as be proactive about food safety. Software that monitors threats and regulatory risks throughout the supply chain in real-time is essential to prevent both food safety issues and supply chain disruptions. These systems transform massive amounts of data into user-friendly, actionable insights for fast and effective risk management.

Food safety remains one of the gravest public health threats to consumers worldwide. The U.S. Centers for Disease Control and Prevention (CDC) insists that foodborne diseases cause 76 million illnesses in the U.S. annually, leading to 325,000 hospitalizations and 5,000 fatalities.[9]

With the FDA still struggling to regain the agency’s pre-pandemic diligence, it’s incumbent on manufacturers to double down on food safety. Digitization—evolving from paper to relevant, real-time data—is a critical component of the path forward to improve safety and increase ingredient agility.

Technology and automation help manufacturers and suppliers work better together, collaborate on ingredient data, move more quickly and problem solve together. In today’s modern supply chain, more CPGs are investing in partnerships to increase agility and gain more resilience over the shocks we’ve seen the past few years. More flexible and collaborative tools for engaging with global ingredient supplier networks can increase safety while improving bottom line efficiency.

References:

[1] Bottemiller Evich, H. (2022, April 8). The FDA’s Food Failure. Politico.

[2] U.S. Food & Drug Administration. (2022, May 12). Powdered Infant Formula Recall: What to Know.

[3] Muller, M. & Nyler, L. (2022, May 20). How US Baby Formula Monopolies Have Failed Families. Bloomberg.

[4] KHN. (2022, May 27). FDA Chief Suggests Stockpile Of Baby Formula Once Crisis Ends In July. Kaiser Health News.

[5] U.S. Food & Drug Administration. (2021, May). Resiliency Roadmap for FDA Inspectional Oversight.

[6] U.S. PIRG Education Fund. (2022, January 31). Food Recalls Decline in 2021, but That Doesn’t Mean Food is Safer.

[7] Govinfo.gov. (2022, June 13). Formula Shortage Reporting Act of 2022.

[8] Ensuring Safe and Toxic-Free Foods Act of 2022. (2022, May 27). Ensuring Safe and Toxic Free Foods Act.

[9] Centers for Disease Control and Prevention. (2018). Estimates of Foodborne Illness in the United States.

 

Ice Cream Cone

Listeria Outbreak Linked to Ice Cream

By Food Safety Tech Staff
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Ice Cream Cone

On July 2, the CDC announced that a multi-state listeria outbreak has been linked to Big Olaf ice cream. So far, there are 23 reported illnesses, 22 hospitalizations and one death associated with the outbreak. The reports span 10 states, although the brand is only sold in Florida.

The CDC is advising consumers who have Big Olaf Creamery brand ice cream at home to throw away any remaining product and to clean any areas, containers and serving utensils that may have touched Big Olaf ice cream products.

If you are a business that carries the brand, do not serve or sell any Big Olaf ice cream products and clean and disinfect any areas and equipment that may have touched Big Olaf ice cream products, including ice cream scoops and other serving utensils.

Big Olaf Creamery, located in Sarasota, Florida, is voluntarily contacting retail locations to recommend against selling their ice cream products until further notice.

Listeria is most likely to sicken pregnant people and their newborns, adults aged 65 or older and people with weakened immune systems. Per the CDC announcement, consumers with the following symptoms should call their healthcare providers right away:

  • Pregnant people typically experience only fever, fatigue and muscle aches. However, Listeria infections during pregnancy can lead to miscarriage, stillbirth, premature delivery or life-threatening infection of the newborn.
  • People who are not pregnant may experience headache, stiff neck, confusion, loss of balance and convulsions, in addition to fever and muscle aches.
Rena Pierami
Women in Food Safety

Be Yourself, and Be Kind

By Jacqueline Southee
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Rena Pierami

Many of us know Rena Pierami from her successful leadership role as vice president of technical services at Mérieux Nutrisciences, from which she recently retired after 45 years in the industry. During the April gathering for Women in Food Safety, Rena, now managing director of Pierami Consulting, shared with us her sage advice on how to achieve a successful career in management without compromising your personal standards or charms.

Originally from Philadelphia, Rena completed a BS in Biological Sciences from Drexel University and an MS in Food Science from Michigan State University before moving to Louisville for a position with KFC. In the 20 years she was with them, Rena made a concerted effort to gain experience in and knowledge of the many different functions and departments within the company.

Join Women in Food Safety at the Food Safety Consortium, October 19-21 in Parsippany, New Jersey

While she entered on a technical track, she ultimately moved into product development and from there into quality. While some opportunities were presented to her by the company, others she actively pursued to broaden her experience and understanding of food service and safety. Examples of these “extra-curricular” activities included a stint in strategic planning, participating in a reengineering program with external consultants and volunteering to run the United Way campaign for the KFC organization.

Expanding her knowledge base in this way allowed her to consider other career opportunities. When her job and division within KFC became redundant, she joined Silliker/ Mérieux NutriSciences. Although she had no formal business training, she was quick to learn what was needed and “how to live and die by a P&L.”

In her new position, Rena learned that she loved interacting with clients and developing relationships, which was her key focus and undoubtedly contributed to her success in growing the business.

The Golden Rules of Leadership

For those stepping into leadership positions, Rena shared the “golden rules” that she strove to follow in her career:

Do not get “hung up” on being a leader. When one takes on a leadership role, they often act based on how a leader is supposed to behave. Rena always worked hard to be herself and remain genuine. Rather than doing things that you think you are supposed to do as a leader, be yourself and exhibit the integrity and trust that a leader needs to get people to follow. In other words, Be You!

Be a good listener, and hear from everyone. The adage, “Everyone knows something that you don’t, and everyone is worth listening to,” is true, said Rena. A leader must listen, remain objective and retain confidentiality. If you can do this, people will remember you and trust you.

Keep current. In order to get ahead, you first need to stay up to date. Read daily updates and smart briefs to remain updated and share information with others if you think it would help them or be of interest to them.

Know your weaknesses, and use tools to help mitigate them. In her position, Rena had to keep abreast of huge amounts of information and a continuous flow of new contacts. She took copious notes and would annotate her contact list so that she would remember particular things about individuals when she next met them.

Compliment the people surrounding you. This makes others feel better about themselves and about you. Say something kind, always smile, and if you are having a tough time know that tomorrow will be a better day.

It is OK to get nervous. Learn to work through anxiety and self-doubt. Sometimes that anxiety peaks your performance, and do not be afraid of a challenge or trying something new.

Network and maintain contacts in the industry. Make an effort to meet others in your field, and do not burn bridges. Rena still looks to those who helped “raise” her for advice and friendship and to those whom she has helped guide and raise. “It’s so great to see folks prosper,” she said.

Be collaborative, and never stop learning. As the world of food safety expands in breadth and complexity, Rena stressed the need for an open mind and willingness to collaborate. “Collaboration creates some great friendships, and I have just learned the term ‘co-opetition’—the process of collaborating with a competitor within your industry. This is a great philosophy. Collaborations take all sorts of paths to the benefit of all,” she said.

Find your balance. The key to achieving a good work-life balance is being aware that the balancing point will change depending on your stage of life. For those with young children, it is important to develop a strong support system. It is also important to focus on maintaining your personal health throughout your career.

Resources for Current and Future Food Industry Leaders

Some of the leadership tools that Rena has found helpful in developing her career include books, especially those focused on situational leadership strategies and processes. Situational leadership refers to adapting your management style to each unique situation and adjusting your style based on your team members’ individuality, personalities, work styles and behaviors. Some of her favorite titles include:

  • “Strengths Finder 2.0” by Tom Rath
  • “Lean In” by Sheryl Sandberg
  • “SPIN selling” by Neil Rackham
  • “The One Minute Manager” by Ken Blanchard and Spencer Johnson

Rena also cites social media, particularly LinkedIn, as a valuable tool that helps her stay connected and learn from others.

After an enlightening and inspiring discussion, Rena summarized her key takeaways for success in leadership:

  • Be yourself and be genuine with others
  • Be both a mentor and a mentee, and know this is a continuous cycle
  • Be open and collaborative
  • Learn about your industry and never stop learning. It helps you exude confidence.

 

Baby Bottle

FDA Investigating Another Infant Death Potentially Related to Abbott Baby Formula

By Food Safety Tech Staff
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Baby Bottle

On Wednesday, June 22, the FDA announced that it was investigating the death of an infant that occurred in January 2022 and is potentially related to Abbott baby formula. In a statement, the FDA said that it was notified of the death through a consumer complaint received on June 10, 2022. “The agency has initiated an investigation, given that the complaint referenced that the infant had consumed an Abbott product. However, the investigation of this most recent consumer complaint is in its preliminary stages and the agency will provide an update as it learns more,” the statement read.

The FDA has previously reported its review of complaints related to nine infant deaths. Two were found to be associated with the Abbott Nutrition Sturgis plant investigation. However, the FDA notes that, despite extensive investigation, the evidence does not rule in or rule out a definitive link between these infant deaths and the product produced at Abbott Nutrition’s Sturgis, Michigan-based plant.

 

Food prep gloves

Mitigating Listeria Monocytogenes Risks in the Retail Food Environment

Food prep gloves

Listeria monocytogenes is a ubiquitous pathogen with a high mortality rate that can become persistent in the retail food environment, says Janet Buffer, MPH, of the Center for Foodborne Illness Research and Prevention, Ohio State University. During her presentation “Listeria monocytogenes and sanitation in the retail environment,” at the “Food Safety Hazards Series” virtual event, she discussed areas in retail food service environments most likely to harbor the pathogen as well as the best-proven methods to reduce the prevalence of listeria in your facility.

View the full “Food Safety Tech Hazards Series: Listeria” virtual conference on demand.

Areas that are more likely to harbor listeria monocytogenes in the retail food environment include:

  • Cracks and crevices in the floor
  • The floor/wall juncture, especially under sinks
  • On touchpoints of cooler handles and deli slicers
  • In front of deep fryers
  • In front of deli slicers and on slicer blades
  • Drains
  • Sink interiors
  • Areas where raw chicken is stored or transported

Listeria monocytogenes is hardy. It tolerates salt, grows in cold environments and is moderately resistant to acids,” said Buffer. “It is also ubiquitous. We find it in soil, water, silage, manure and sewage. We bring it in on our shoes. We can carry it on our clothes, and it can become a persistent pathogen in our retail spaces.”

A recent study by Briana C. Britton, et al, published in Food Control Journal, identified the most effective sanitation and customer service strategies correlated with lower listeria prevalence in retail delicatessens. These include:

  • When the deli is cleaned two-to-three hours/day
  • Changing gloves after touching nonfood surfaces
  • Keeping sanitation records
  • Using foam to clean and sanitize

“All chemicals work and all work very well,” said Buffer. “But, they must be used at the correct concentrations and they will require some elbow grease.”

Darin Detwiler, Northeastern University

ESG and Food Safety

By Food Safety Tech Staff
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Darin Detwiler, Northeastern University

Environmental, Social and Corporate Governance (ESG) is a term that is gaining traction among industry, investors and regulators. We spoke with Darin Detwiler, LP.D., M.A.Ed., assistant teaching professor of food policy and director of the Master of Science in Regulatory Affairs of Food and Food Industries program at Northeastern University’s College of Professional Studies in Boston, to learn more about ESG and its growing visibility in the food and beverage industry.

Food Safety Tech (FST): There has been an increase in coverage of ESG in a variety of industries. What is ESG, and do you see the food and beverage industry embracing these ideas?

Dr. Detwiler: When you talk about the Responsible Corporate Officer (RCO) Doctrine, that has received more attention within the food industry, especially with some increases in Department of Justice activity. When there are outbreaks or recalls, people are asking, is this case an RCO case?

When you look at Peanut Corporation of America and the Jensen Brothers, so many key landmark court cases within the food industry, there were RCO violations. The next layer of the onion is Corporate Social Responsibility. And we can talk about that a great deal. This involves looking at the economic, legal, ethical and the philanthropic responsibilities of companies.

It is not specific to food; it is companies and executives overall. But, unlike RCO, corporate social responsibility has been more theoretical. ESG is a way of quantifying and measuring these components of corporate activity.

Join Darin Detwiler, LP.D, at the Food Safety Consortium on October 19-21 in Parsippany, New Jersey.

FST: How might measuring ESG enhance food safety?

Dr. Detwiler: When you look at the Peanut Corporation of America, for example, nearly 100 charges were filed against the CEO, his brother, the QA manager and three plant managers. And those charges were not about making people sick or killing people. Those charges were fraud, conspiracy and obstruction of justice.

If you look at this case in terms of food safety, it doesn’t look like a big food safety case. It’s more of a corporate social responsibility thing, something that was measured and prosecuted outside of the FDA.

When you look at Chipotle, which made news with a series of outbreaks between 2015 and 2018, they made big news in terms of the $25 million penalty—the largest penalty ever imposed in a food safety case. But Chipotle was also fined $1.3 million for child labor law violations in Massachusetts.

Similarly, when you look at Blue Bell Creameries, which was hit with the second-largest fine at $17.25 million for a listeria outbreak in 2015, the former CEO now is facing charges regarding his conspiracy to cover up this information not only from the stockholders but from consumers as well.

The point I’m making is, one could say that child labor law violations have nothing to do with foodborne illness outbreaks. But do they? When you start looking at the bigger picture of ESG data that can be collected by the companies, I think that one could start to see a pattern. That pattern being, if a company has executives that are making decisions that are illegal in one of their houses, they are also taking shortcuts and making poor decisions in terms of food safety. These bigger picture issues of corporate social responsibility could be measured by adequate data collection and monitoring using ESG.

Will an ESG score prevent an outbreak or a recall? We don’t know. But here is what happens when you have an outbreak or a recall. Over time, our options to resolve an issue decrease and our liabilities increase. More people buy the products, more people eat the products and more people become exposed to others who are sick.

The best way to minimize liability and maximize options to resolve an issue is to try to be proactive and even predictive. If we can say that there is a stronger likelihood of this happening here because of these indicators, we can stop before a product goes into a later stage of production or before it goes to distribution. ESG is one potential way to do this.

FST: Should companies be using ESG to vet their suppliers?

Dr. Detwiler: If you are a company that has a lot of ingredients coming from a lot of different suppliers, you want to minimize the risk of getting ingredients from people that you can’t necessarily trust 100%. One proactive approach, perhaps, is to look at ESG scores and say, “Yes, we could save 7% on costs by working with this company, but this company does not have a good record in terms of the ESG metrics.” This transparency is another way to help companies make as clear a decision as possible regarding suppliers and safety.

There are companies right now that are working to create networks of buyers, sellers and distributors, where members share and have access to data that all members provide relating to not only certifications and inspections, but ESG as well, such that there is a more clear understanding of the people that you are partnering with.

Circling back to the Peanut Corporation of America outbreak, one of the things people don’t talk about is that companies that were buying peanut products from Peanut Corporation of America blindly accepted the inspection and audit reports they were receiving. They did not send their own third-party auditors out there. And one of the lawyers did ask, “Why is there no pressure on these companies to be responsible for checking up on their ingredients?” Which is an interesting question to ask. Did the companies skip their due diligence in making sure the processing lived up to the paperwork?

If I’m a food company and I want to partner with or get ingredients from another company, no one is going to say, “I’m OK partnering with a company that’s paying millions of dollars in penalties because of labor violations and fraud.” If you’re only looking at food safety, you’re only looking at one piece of the information you need. Whereas, if we ask bigger questions, which very much align with what ESG would collect, then a clearer picture of a company emerges. And perhaps that’s what we need to start focusing on more.

FST: Where can companies find the criteria for measuring and tracking ESG in their own organizations?

Dr. Detwiler: That’s a great question, and it really is evolving right now. Back when the Chipotle outbreaks were happening, I was contacted by venture capitalists and investment groups and they were saying, “Chipotle was a no-brainer. All you had to do was look at their growth, look at their profits, look at their stock prices and boom, you knew this was a good company.” And they realized they were asking the wrong questions. So, what questions should we be asking to get a bigger or a more accurate picture of a company? In the food industry, it’s not necessarily a one-size-fits-all measure. You have things like organic and kosher, grass-fed and cage-free, but these measures do not pertain to all companies or products. So we have seen some criteria and guidelines, but there are going to be commodity- and company-specific measures to consider as well.

FST: What are the challenges of integrating ESG as part of the regulatory environment and internal company policies?

Dr. Detwiler: There is a sense of, do we really need to burden these companies with collecting this data and having their ESG or corporate social responsibility information exposed to the world? You can look at it like cutting edge technology. It is here. There are plenty of companies that are already using it. And the companies that are currently saying that it’s just too difficult to collect this information, well, on the other side of their operations, when it comes to financials and marketing, it’s amazing how quickly they can adopt the latest technologies to maximize their profitability.

Here’s the deal, I buried my son in 1993 after the Jack in the Box e coli outbreak. We filed charges against Jack In The Box and the parent company and the food maker and the meat supplier. Their lawyers put us through the ringer. They wanted our tax information. They wanted my educational records and they wanted access to my military records. They wanted all kinds of information for their lawyers to determine the value of my son’s life. In that case, the idea of transparency was of value to the industry, but we can’t burden the companies?

Still, the reality is demanding transparency from corporations has been an issue. I was at an event—it was related to blockchain—and one topic that came up among the companies is the risk of being a first adopter. There is a saying, “the first adopter is the first to be crucified.” You put this information out there and something goes wrong and now it’s going to be tied to you. I do understand that concern.

But we have label laws in this country, for example, so demanding or expecting transparency is not new. The challenge is, if we want to promote transparency, do we have any guidelines around it? If it doesn’t have any teeth, then it’s not going to mean anything. Your company may have the same exact score as my company, but what was the authentic collection of data that was used to measure that?

FST: Do you think we will see more requirements for the implementation of ESG from regulators in the near future?

Dr. Detwiler: It is interesting right now with the Officer of the Inspector General evaluating the FDA and whether the FDA did the right thing in terms of what they knew, when they new it and the distance of time between that and when they took action during its inspections and investigation into the Abbott baby formula facility.

People are looking at this stuff more, and the government is starting to evaluate a lot more. They’re not just accepting it as the cost of doing business. I often talk about invisible threats, in terms of things like e coli. We can’t see pathogens, but perhaps something like ESG can make these invisible threats more visible. There are a lot of failures in the farm-to-fork process that can be identified after the fact. ESG many be a tool to provide more clarity before an outbreak or recall occurs.

Dallas Henderson, RizePoint

Five Food Safety Changes That Are Here to Stay

By Dallas Henderson
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Dallas Henderson, RizePoint

While the COVID-19 pandemic caused monumental disruption and chaos for the food industry, the silver lining is that it resulted in five positive (and permanent) changes as we move forward in our “new normal.” A common denominator for all these changes is technology, which is driving more informed decisions, additional transparency, training support, auditing improvements and increased collaboration.

1. Technology Is Making us Safer and Smarter

The pandemic led to increased use of and comfort with technology, and tech tools are game changers when it comes to elevating safety and quality. Food businesses are increasingly using digital tools for critical tasks, such as inspections and line checks, and tech solutions make these efforts faster, easier and more accurate than manual processes. Tech solutions can provide comprehensive views of a business—by location or across an enterprise—helping operators identify and resolve issues quickly and completely.

Many operators are relying on tech tools and software to review and analyze real-time data so they can make more informed business decisions. For instance, they can easily access historical sales patterns to help improve a variety of operational decisions, from staffing decisions to re-order quantities.

Digital solutions allow brands to streamline operations, improve safety and quality management, manage (or cut) costs and improve inventory, scheduling and ordering.

2. A More Effective Approach to Audits

Historically, food businesses relied on annual or semi-annual in-person inspections but, as it turns out, these traditional audits were not an ideal approach. Many food business employees dreaded these inspections, viewing independent auditors with trepidation. Employees worried they would be punished for any violations that the auditor found. The auditors looked for infractions but didn’t help teams correct areas of noncompliance or educate them on how to mitigate risks. There was no collaboration or education associated with the inspections, and the audits felt punitive and demoralizing.

During the pandemic, travel restrictions meant that food businesses had to figure out new ways to inspect their facilities. As a result, employees had to collaborate to identify (and fix) issues and improve compliance through more frequent self-inspections. More organizations used a remote auditing approach, which allowed employees to interact with auditors, ask questions, get immediate feedback and learn more about the process.

When employees were involved in the inspections, they became more invested, engaged and empowered. They started to feel responsible for their organizations’ safety and quality successes, rather than feeling accountable for mistakes. Once they better understood what to look for, they could watch for safety and quality infractions during their daily shifts and correct any issues immediately.

This combination approach (traditional, remote and self-audits) provides significant benefits, including greater oversight and data collection, more frequent inspections and more employee engagement. Moving forward, many brands will use all three auditing methods and enjoy many benefits of doing so.

3. Collaborative Cultures Are the New Norm

The rise of collaborative coaching is a very exciting and positive development that has evolved over the past few years. As mentioned above, food businesses are moving towards a continuous quality model with more frequent self-assessments and collaborative coaching in addition to traditional onsite audits. Additionally, many brands are hiring safety and quality coaches, who work with locations to teach their teams more about proper protocols, empowering them to take more responsibility for these efforts.

These coaches don’t just lecture employees about the safety rules, they explain why the rules are so critical, helping teams understand the importance of compliance. They also make employees feel like part of the solution, rather than part of the problem. This effort helps build strong food safety cultures and environments of continuous learning, while also boosting compliance and reducing risk. The result is safer businesses, products and practices.

4. The Rise of Transparency

Guests and employees want transparency about how brands are keeping them safe and healthy. They want to see businesses taking new COVID-19-related protocols seriously, with regular monitoring of CDC recommendations, constant cleaning and sanitizing, regular handwashing, employee temperature checks, etc. During times of COVID spikes, they want to see employees wearing masks and practicing proper social distancing. Gone are the days of employees being expected to work while ill.

In addition to heightened safety transparency, many organizations are increasing data transparency to improve and streamline operations. Brands that use digital tools and software have better, more accurate and holistic views of data. They can use this information to boost efficiency, cut costs, schedule smarter, maintain accurate inventory and make more informed operational decisions, as opposed to relying on gut instinct.

5. Increased Need for Training and Cross-training

Food safety training was essential before the pandemic hit, and now ongoing training has become a top priority. Every employee should be educated about food safety rules, COVID-19 protocols and how to correctly use tech tools to maximize safety and minimize risks. Employers must make training part of each new employee’s onboarding process—especially as our industry experiences record high turnover—but don’t view it as a “one and done” endeavor. Training should be ongoing.

Food providers are using technology to push out reminders and updates directly to employees’ phones so that resources are available right at their fingertips and everyone gets consistent information. Due to COVID-19 and the ongoing worker shortage, we have also learned the importance of cross-training. Employees should be trained to handle multiple roles and responsibilities, so if someone is out sick (or quits), staff members can be deployed wherever they’re needed.

Employers and employees are moving away from viewing training as a chore and instead viewing it as an opportunity to improve knowledge and behaviors. The key to long-term improvement and compliance is ongoing training and a willingness to take immediate corrective actions if/when employees aren’t following protocols to ensure compliance.

There is no denying that the COVID pandemic has been tremendously disruptive to our industry. However, positive changes have emerged from the chaos. The food industry has shown incredible resiliency, flexibility and tenacity throughout this difficult time, and has adopted new protocols, leveraged innovative technologies, increased transparency and embraced collaboration. These changes will likely be permanent, which is good news for the health and safety of our guests, employees and businesses.

ASI Food Safety
FST Soapbox

Top Five Questions When Building a Comprehensive Food Safety Plan

By Matt Regusci
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ASI Food Safety

Over the last 20 years, I have helped thousands of companies prepare for food safety audits. You can only imagine the plethora of questions that my team and I are asked by the food companies as they build their food safety programs. Many revolve around the basics of building an initial food safety plan. Here are the top five food safety plan questions I am asked regularly that I will address within this article:

  • What are the foundations of a good food safety plan?
  • Who should be involved in the process of building the food safety plan?
  • Can I convert my HACCP Plan into a food safety plan?
  • Are there resources and tools available to help build my food safety plan?
  • Should I add food safety culture to my food safety plan?

What Are the Foundations of a Good Food Safety Plan?

FDA dictates that a food safety plan is a set of written documents that are based on food safety principles and incorporates:

  • Hazard analysis
  • Preventive controls
  • Supply-chain programs
  • Recall plan
  • Written procedures to be followed for:
    • Monitoring
    • Corrective actions
    • Verification and validation

A food safety plan is developed for every individual facility based on the unique issues at each facility. For example, if a company has multiple processing plants processing the exact same product in multiple areas throughout the country, each facility will need their own unique plan. The reason for that is each facility may have different risks based on process flow layout, equipment used, suppliers and even employee and management cultures.

Each facility will have a separate HACCP plan detailing each chemical, biological and physical risk for the layout of the operation and equipment used. Recall plans will need to be created for each facility’s unique customers. Supplier monitoring will need to be developed for each facility’s unique suppliers.

Who Should be Involved in the Process of Building the Food Safety Plan?

Creating the team to build your food safety plan is one of the most important steps in the process and probably the most overlooked. Most teams I have seen include the QA and/or food safety person, the operations manager and the maintenance manager. This is too limited and often leads to risks being missed and processes that are either too simple or over complicated. A food safety team should have a member from each of the following departments:

  • Food Safety/QA
  • Operations
  • Maintenance
  • Crew or shift lead
  • Executive management (preferably the CEO)
  • Sanitation
  • A line worker or two

Why the CEO, a shift supervisor and line worker(s)? The CEO creates the company culture and should be funneling information down from the top. If the CEO is part of the team, the whole organization will see the importance of the food safety plan.

Line workers and crew leads are on the floor working the processes day in and out. They will be key to implementation of the plan. As processes are created, the line workers and crew chiefs can provide amazing insight on the processes and reporting tools that will be most effective on the floor. Having this information before implementation will save hours of time and minimize the risk of having to alter processes that don’t work in reality.

Can I Convert my HACCP Plan into a Food Safety Plan?

Many companies have a basic HACCP plan for their facilities. Often the question is, “Isn’t my HACCP plan a food safety plan?” The answer is yes and no. Basically, you can have an HACCP plan and not have a food safety plan, but you cannot have a food safety plan without an HACCP plan.

A food safety plan is more encompassing than an HACCP Plan. Looking at your facility floor plan and analyzing chemical, biological and physical risks is a key part of a food safety plan. The food safety plan adds another layer of monitoring for all risks and provides added processes for preventative controls, recalls and supplier monitoring.

Also, companies that have only an HACCP plan often have not been keeping that plan up to date with an all encompassing team described above. Once the new, more robust teams are created and they start building the food safety plan, many find they need to significantly alter their HACCP plans.

Are There Resources and Tools Available To Help Build My Food Safety Plan?

Luckily, we live in a technical world full of inexpensive or free tools. There are many very smart people that have services available to assist in creating a food safety plan as well. Here is a list of some free and low cost solutions:

Free Solutions:

  • The FDA created a free solution, the “FDA Food Safety Plan Builder.” This solution walks you through the process of creating a food safety plan step-by-step.
  • If you need a food safety plan for a specific GFSI Standard, walking through the individual check lists provided by the standards you choose will lead you to the creation of a food safety plan, albeit a very robust one.
  • If you do not need full certification, building a food safety plan based on GFSI Global Markets is a great stepping stone and they have a free toolkit.

Paid Solutions:

  • There are many software tools that you can purchase. The pricing and features will vary based on the company. Google “Food Safety Plan Software” and you will see the many options available.
  • Working with a consultant is a great option if you don’t have the time to learn the process of creating, building and implementing a food safety plan. There are many great and not so great consultants in the industry. If you decide to go this route make sure you interview at least three consultants and ask the following questions:
    • “Are you going to coach us on how to own and maintain our food safety program or do you do everything on your own?” Many consultants think they “own” the programs they develop, as if they are proprietary systems. Some will charge you year after year to use their program. Avoid these consultants.
    • “How long have you been consulting?”
    • “May I talk with a couple of your past clients?” If they are unwilling to provide testimonials that may be a red flag.

Should I Add Food Safety Culture to My Food Safety Plan?

Recently, I wrote an article for FoodSafetyTech.com titled “The Costs Of Food Safety: Correction vs. Prevention,” and the opening sentence is “Every company that grows, produces, packs, processes, distributes and serves food has a food safety culture. In the food industry, when looking at food safety culture there are essentially two groups: The correction and the prevention groups.”

By starting the process of creating a food safety plan, you are already crossing the chasm into the “prevention group.” Adding elements of food safety employee training, recognition and food safety behavior management into your food safety plan and implementing those elements will alter your organization in some of the most positive ways.

Every food company has a food safety culture, some are toxic and others are refreshingly positive. If you have read this article to the end I assume you either have a positive food safety culture or would like to create one. Incorporating key teams members in your planning and taking advantage of the resources available will place you on the path to developing an effective food safety plan and a company culture that embraces food safety.

Supply chain

Next Week: Virtual Event Targets Hazards in the Food Supply Chain

By Food Safety Tech Staff
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Supply chain

Next week Food Safety Tech is hosting a virtual event that brings together subject matter experts with decades of experience at food companies who will help attendees recognize when and how to pivot in the face of global supply chain issues, how to be nimble during these challenges, and how to establish the adaptable mindset required to navigate these ever-changing circumstances.

Food Safety Tech Hazards Series: Supply Chain takes place on Wednesday, May 18 at 12 pm ET.

Presentations are as follows:

  • Pivoting on a Dime: How and When to Adjust Your Supply Chain Program, with Elise Forward, President & Principal Consultant, Forward Food Solutions
  • Remaining Agile During Supply Chain Disruptions: A Manufacturer’s Point of View, with April Bishop, Sr. Director Food Safety, TreeHouse Foods
  • Be a Game Changer to Manage Supply Chain Risk, with Liliana Casal-Wardle, Ph.D., Sr. Director Food Safety, the Acheson Group

The presentations will be followed by a panel discussion with the speakers.

This event is sponsored by SGS. Register now for Food Safety Tech Hazards Series: Supply Chain.