Tag Archives: labor shortage

Michael Sperber, UL Everclean

Amid Labor Shortage, Restaurants and Grocery Stores Challenged to Focus on Sanitation and Employee Training

By Maria Fontanazza
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Michael Sperber, UL Everclean

The foodservice and retail industry has struggled to keep up with the curveballs thrown at it during this pandemic. “Whether reopening dining rooms after extended closures or finding their footing in a world of new omnichannel ordering, quick service restaurant and fast casual managers are grappling with evolving rules and regulations, changing diner preferences, while also welcoming an entirely new workforce,” says Michael Sperber, a global business manager for UL Everclean, a third-party retail food safety and sanitation audit program that helps retail foodservice businesses improve their food safety practices. In a Q&A with Food Safety Tech, Sperber discussed the evolving challenges in the foodservice and retail space over the past 15 months.

Food Safety Tech: On the issue of sanitation and cleanliness, what hurdles do restaurants and grocery stores have in the face of the pandemic and the subsequent labor shortage?

Michael Sperber: Trust in the safety and cleanliness of restaurants and grocery stores is one of the bigger concerns that must be addressed as consumers continue to navigate the pandemic. Consumers now have a higher expectation for their own health and well being, and expect establishments they visit to meet their needs and [doing so] while embracing heightened health and safety protocols.

FST: What steps should they be taking to identify and reduce potential health and safety risks?

Michael Sperber, UL Everclean
Michael Sperber, global business manager for UL Everclean

Sperber: Amidst new challenges, guidelines and expectations, restaurants continue to have the critical responsibility of offering sanitary eating spaces and food preparation practices that help prevent diners from getting foodborne illnesses. There are several ways that restaurants can do this including:

  1. Leveraging technology to support food safety best practices.
    • Hand washing monitors help guide employees in proper handwashing techniques.
    • Internet of Things (IoT) temperature devices can monitor hot and cold food holding and service areas, instantly alerting managers when temperatures fall outside an acceptable range.
    • Touchless technologies like digital displays in the back of the house reduce transmission risk from employees handling food.
  2. Auditing every location of one branded store can account for differences in employees and managers. Left unverified, the rigor of food safety practices may simply rest on the personal conviction of a single location manager, rendering it completely inconsistent across locations. It is critical that management audit each individual store for compliance with food safety best practices.
    iii. Having an emergency plan, and then training for and rehearsing the plan, can help with proper mitigation of the threats of potential contamination.

FST: Discuss the role of employee training in this process, and how organizations should move forward.

Sperber: Training employees in food safety and customer interaction is a vital step in protecting employees and guests from foodborne illnesses. Employees who recently started at a restaurant when it reopened might not be aware of the dangers of foodborne illnesses or basic food safety protocols.

As restaurants reopen, when more and more guests have safety at the top of their mind, they should completely reboot their food safety programs, beginning with basics of safe food handling and foodborne illness. Repetition is a good way to reinforce the importance of food safety, and it may be beneficial to provide multiple training videos, pose questions on food safety during the interview and training process and include food safety on periodic employee reviews. Infractions among employees should result in retraining. This level of repetition communicates the importance of the issue.

A focus on employee training will help lead to a culture of food safety where everyone from the corporate CEO to the manager and janitorial staff feels accountable and can understand the consequences of failure to follow proper protocols.

Emily Newton, Revolutionized Magazine
FST Soapbox

How Food Processors Can Use Robots to Improve Food Quality

By Emily Newton
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Emily Newton, Revolutionized Magazine

Across industries, new innovations in robotics technologies are helping to speed up day-to-day work and improve product quality. Robots can be especially effective for businesses in the food processing industry, where a growing labor shortage poses trouble for processors.

While a number of critical industry tasks were difficult to fully or partially automate in the past, new robotics technology is helping to increase the number of potential applications for robots in the industry.

Consistency, Accuracy, and Speed

Food processing robots offer a few major advantages over conventional food processing workflows. Robots can perform a task repeatedly over the course of a work day or shift, typically with minimal deviation in precision. Unlike human workers, robots don’t get tired, and their pace of work tends to stay consistent. This combination of accuracy and speed has been found to increase site throughput while ensuring packaged products are up to company standards.

Food processors that adopt robots also see major gains in item consistency—more often, packaged products contain the same amount of food, weigh the same, and are packaged in the same manner.

Automated packaging systems can sometimes be a poor fit for certain food commodities, especially for products like delicate fruits and vegetables.

Experimentation, however, often leads to custom solutions that can handle these unique challenges. After experimentation with new weighing and packaging robots in the cannabis industry, for example, processors were able to accelerate the packaging process and create more consistently packaged items.

In the food processing industry, this can come in the form of robots with soft silicon grippers and attachments, which help companies package delicate products.

Workers production line
Workers in a factory sorting food by hand, could be assisted by new robot technology. (Unsplash image)

Preventing Cross Contamination

Despite improved food safety standards, foodborne disease outbreaks remain common in the United States.

The use of robots can help control cross-contamination in food processing plants.

With any human labor force comes the risk of cross-contamination. Workers assigned to packaging foods can easily transport pathogens from product to product or from one area of the facility to another. This is especially true in sites that process raw meat products. Even when following proper site hygiene practices, it’s possible for workers to unintentionally transport pathogens and other contaminants from one workcell to another.

Because work in food processing facilities is often shoulder-to-shoulder, it’s also easy for contaminants to spread from one worker to another once a particular cell has been contaminated.

Robots that are fixed in place and handle all the aspects of a particular packaging job can help localize potential contamination, making it easier for processors to minimize cross-contamination and keep food safe.

Robots can still contribute to cross contamination if not properly cleaned, but an additional set of robots could solve this problem, too. For example, one a provider of robots for the food processing industry has developed a set of robots capable of washing down an entire workcell.

These robots, working in pairs, activate at the end of each operating cycle and use high-powered jets of water to wash down the workcell, the packaging robots used there, and themselves.

Collaborative Robotics (Cobots)

One major recent innovation in robots has a new focus on tech that is collaborative.

These new robots, unlike conventional robotics, aren’t always built to fully automate a particular task. Instead, they are built to interact and work collaboratively alongside humans where necessary.

Artificial intelligence-based machine vision technology helps them navigate factory floors safely or assist in tasks like assembly and machine tending. Safety features like force limiters and padded joints help prevent injuries that can occur while working in close proximity to conventional robots.

These features also enable them to work in tight spaces without the use of safety cages that conventional robots sometimes require. In factories and food processing plants, they can provide assistance and speed up existing workflows.

For example, an article in Asia Pacific Food Industry cites one case study from a Swedish food processor, Orkla Foods. The company integrated cobots into a production line packaging vanilla cream, freeing up the human workers who had been responsible for the task. Before the cobots were introduced, workers had to bag and manually pack the vanilla cream into cartons.

Even with cobots, human workers are still necessary for tasks that require judgment, creativity, and problem-solving skills. Cobots can take over tasks that don’t lend themselves well to automation. These tasks tend to be tedious, dull, or even dangerous due to the repetitive motions workers need to make.

Even if a task can’t be fully automated, cobots can still help improve efficiency and boost accuracy. These robots provide the most significant benefits for businesses that need flexibility and agility in production.

Cobots are often lightweight and easy to reprogram on-the-fly, allowing workers to quickly move them from task to task as needed. In many cases, an entire fleet of cobots can be repositioned and reprogrammed in half a day, allowing a business to reconfigure its robots to handle entirely new tasks without additional capital investment.

This flexibility can also make cobots a better fit for personalized products than other systems. As product specifications change, a cobot can be easily programmed and reprogrammed to handle the differences.

The use of these robots can also help prevent cross contamination, like more conventional robotics.

Sector-Specific Applications

A handful of sectors within the food processing industry can also benefit from niche robotics designed to automate certain specific tasks.

Danish robotics manufacturer Varo, for example, developed a line of cake decorating and filling robots. These robots are designed with technology that allows them to determine which cake will be decorated next, minimizing the amount of human involvement needed to operate.

While these robots won’t be useful for every manufacturer, they are a good example of how many sectors within the industry stand to benefit from robots that can automate niche tasks.
Using Food Processing Robots to Improve Product Quality and Consistency
Robots help automate tasks that are dull, dirty or dangerous. In doing so, they typically provide businesses with significant upgrades to process accuracy, speed, and consistency.

New technology—like machine vision and collaborative robotics technology—is helping to expand the use cases of robots in the food processing industry. These robots can often improve product quality more effectively than process changes alone, and may help manage a labor gap that could persist well into the future.

Brian Sharp, SafetyChain Software
FST Soapbox

How Are Companies Impacted by Labor Shortages?

By Brian Sharp
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Brian Sharp, SafetyChain Software

Food and beverage manufacturers are seeing the effects of the coronavirus when it spreads through their workforce. Recently, there have been multiple closures of facilities operated by meat processors, including Smithfield Foods and Tyson Foods as COVID-19 has infected hundreds of workers.

The backdrop of stressful operations and work: Employees now face increased questions before entering plants and feelings of isolation as lunches and breaks are now solo activities due to social distancing. All of these stressors are compounded when you think about what we’re asking them to do: Go into work and keep food on the grocery store shelves. This is a completely new way to operate, and it has a very real emotional effect on our workers.

We’ve received reports from customers where management is getting out of the back office and putting on hairnets to work the production line. The shortage of workers is a very real problem, and our customers are rising to the challenge. Plus, managing this overall labor shortage while doing more safety and sanitation checks than ever before to make sure transmission risks are eliminated is putting stress on everyone working in plants. It’s never been harder to work in the food industry.

In response to California Governor Gavin Newsom’s actions related to the pandemic, we stand behind any effort that is taken to accommodate the needs of these vital, valuable workers, including the executive order to provide supplemental paid sick leave. Such actions, both locally here in California and at the federal level, are critical to elevating the safety of our food manufacturing and distribution workers. Some heroes wear hairnets.

Temp Workers and Lack of Training Protocols

COVID-19 has had a significant impact on the availability of skilled workers in food facilities. Through all the layoffs stemming from the economic standstill, food manufacturers and grocery workers are reporting increases in hiring to help keep up with demand—and to mitigate the effects of sick employees going on quarantine for two weeks. For instance, Albertson’s, a large food grocery chain store, reported that it was hiring for 2,000 positions.

But hiring temporary workers is only half the battle. The task of training people who may have never worked in grocery or food manufacturing has become more critical in the face of new demands on sanitation and social distancing. With these measures in place, it’s no longer a case of a new employee showing up for work and shadowing another employee or supervisor. Technology can close the gap, especially in food production where the regulations and safety standards require strict adherence to processes. For example, software can facilitate shorter employee training in the areas of quality policies and good documentation practices.

Same Volume with Fewer Workers

We are working closely with customers and partners to cope with new guidelines for social distancing inside food facilities, providing the capability to do remote audits as visitor restrictions have increased. Our software is also being used to screen food manufacturing workers for symptoms of COVID-19 before shift work starts to help prevent the spread of the coronavirus to other essential workers.

In response to increased needs from customers, we have developed three solutions to address the impact of COVID-19. These solutions, which include a personnel screener, changeover manager and remote supplier auditor, can help food and beverage manufacturers efficiently manage physical distancing measures, symptom screening, and travel restrictions.

It can’t be stressed enough: The people who carry out food safety protocols are doing more checks and using more labor time to conform to regulations and guidelines for COVID-19. And, adhering to the systems, regulations and processes used to promote safe, high-quality products (in the same or even higher volumes) remains as crucial as ever. Simplifying these processes by leveraging software has been shown to cut 8 to12 hours of labor per day for a single facility. This is critical at a time when even one person being sick can cause lower throughput.

Plus, this isn’t like manufacturing a car where a line will be built to produce hundreds of thousands of cars over a two- to three-year period. Food manufacturers must often change a line over to produce a different flavor, package type or food type altogether, in as little time as possible to keep production going. Robots and automation can help, but in a crisis like this where immediate productivity gains are needed, software can make the much-needed difference.