Tag Archives: restaurants

Laura Morrison
Food Safety Culture Club

The Intersection of Food Safety Culture, People Strategy and Technology

By Laura Morrison
No Comments
Laura Morrison

It takes a village to keep our employees, guests, and communities safe. Creating an organizational culture centered around food safety begins with creating a system of shared values, attitudes, beliefs, and behaviors at the top level. It also requires commitment from top leadership.

Food safety culture involves creating an environment where food safety is a top priority and all team members—from leadership to front and back of the house employees—are committed to ensuring that the food provided to guests is safe.

Optimizing your food safety culture through the intersection of technology, human resources and people strategy is critical to gaining a competitive advantage. When developing or re-imagining a food safety culture, it’s important to create a people strategy for your organization that is focused on recruiting and developing individuals with drive and passion who already have or have the willingness to gain knowledge, skills and experience of food safety practices. Additionally, providing ongoing training and education to ensure that employees are aware of the latest food safety practices and regulations should be an integral part of workforce development.

Developing a strong food safety culture requires a multi-prong approach that includes:

  1. People strategy. This is the way a business or organization manages its workforce. In the food industry, this can include hiring, training employees, and developing employee engagement and compensation programs. A well-though-out people strategy can help organizations attract, recruit, and retain top talent, build a strong company culture, and improve overall business performance.
  2. Technology helps to support the people strategy by streamlining processes, reducing manual labor, and improving employee engagement. Food businesses using tools such as automated scheduling, workforce management tools, digital training, and development tools to upskill employees can improve efficiency, reduce labor costs, and provide their team members with the knowledge and resources needed to excel in their individual roles. Leveraging technology to support food safety and the overall people strategy can improve efficiency, reduce costs and enhance the experience of customers by delivering high-quality service and products.
  3. An organization’s human resources strategy plays a critical role in developing and maintaining the food safety culture. Owners, operators and HR professionals should work closely together to develop policies and procedures to promote food safety that include training programs, performance metrics, accountability procedures and incentive systems to reward safe practices.
  4. Maintaining a food safety culture built around accountability and open and clear channels of communication and encouragement, allows employees to report food safety concerns without fear of retaliation. In this environment employees feel more comfortable both raising concerns and trusting that their concerns will be taken seriously and addressed promptly.

Businesses that prioritize food safety culture, people strategy, human resources and technology can create a competitive advantage in the food industry.

Additional Resources: 

Hetler, A. (2022). The future of the food industry: Food tech explained. https://www.techtarget.com/whatis/feature/The-future-of-the-food-industry-Food-tech-explained

Febes, C. (2020). A Well-Rounded Restaurant Staffing Strategy Includes New Technology. Forbes

Mulligan, S. (2018). HR 2025:  7 Critical Strategies to Prepare for the Future of HR Society for Human Resources Management (SHRM)

Emily Newton, Revolutionized Magazine
Retail Food Safety Forum

How Does Inventory Management Technology Improve Restaurants?

By Emily Newton
No Comments
Emily Newton, Revolutionized Magazine

Inventory management can be a challenge for restaurants. Stock often moves quickly, many ingredients have short shelf lives and limited storage space can make it easy to overlook some items. Manual tracking methods fall short of modern establishments’ needs, but technology offers an answer.

Inventory management software has made waves in warehousing and logistics, but the food and beverage industry can capitalize on it, too. Restaurants already recognize the need for tech adoption, with 100% of surveyed establishments increasing their urgency to adopt transformational technologies. Inventory tracking solutions should be part of that trend.

This article reviews how inventory management technology can improve restaurants.

Preventing Food Waste

One of the most important parts of inventory management is reducing waste. Up to 10% of food restaurants buy is thrown out before it ever reaches the consumer. Part of this comes from wasteful preparation practices, but much of it results from improper storage.

Inventory tracking technology addresses this issue by increasing stock visibility. In a traditional setup, restaurant employees may not be able to see what they have on hand, causing them to overlook items and leave them until they expire. Tracking technologies provide real-time data about everything in storage and consolidate it into a single, easily accessible window.

Many inventory software solutions include expiration date tracking, alerting workers when something is about to expire. They can use these technologies to find the product in question and use it before it goes bad. Trends over time can reveal if restaurants order too much of one item, driving managers to buy less to prevent waste-causing surpluses.

Avoiding Stock Shortages

Similarly, inventory management solutions can help avoid product shortages. Since the items restaurants order typically don’t go directly to the consumer, it can be difficult to understand stock levels in real-time. The visibility inventory tracking systems provide counteracts that.

Inventory software solutions can maintain real-time inventory data and alert managers when levels get low. They can then order more of a product before they run out, maintaining higher customer satisfaction. Perhaps more importantly, as restaurants use these systems over time, they can highlight seasonal trends to create more accurate forecasts.

Inventory trends will reveal how items grow and shrink in demand at various times of the year. Restaurants can then plan to order more or less of those products at different times according to those trends, avoiding shortages from under-ordering in-demand items.

Consolidating Multiple Sales Channels

Selling through multiple channels can make it more difficult to track inventory levels. Restaurants may use separate systems to manage online and in-person sales, which can lead to confusion and miscommunication.

Inventory management solutions can track online and retail sales together through a single platform. That way, restaurants have a consolidated view of all sales and history, eliminating the miscommunication that arises with traditional methods. Establishments that use a single system for all channels won’t accidentally sell out-of-stock items.

This consolidation also helps refine seasonal adjustments. Online sales trends fluctuate just as they do in person, but there may be some differences. Managers that look at seasonal trends across both channels can adjust their ordering schedules more accurately, further preventing stock shortages.

Highlighting Potential Issues

Restaurants can also use these technologies to review trends over time and highlight persistent issues. Inventory software may reveal that an establishment consistently loses one product because it passes its expiration date. This suggests that it orders too much of it at once, so it can start buying less to adapt.

Similarly, trends can reveal if something is wrong with the restaurant’s storage solution itself. Data could show if ingredients in one refrigerator consistently expire despite accurate ordering figures, suggesting the fridge fails to maintain a safe temperature. These situations are likely and deserve attention, considering that foodborne diseases cause 48 million illnesses a year, according to CDC estimates.

The longer restaurants use these technologies, the more data they’ll have, generating a growing information pool can then inform increasingly precise and reliable forecasts and mitigation strategies.

Calculating Accurate Profit Margins

Another overlooked benefit of inventory management technology is its utility as a financial planning tool. As much as 75% of restaurants struggle financially due to food costs. They may not be able to control ingredient prices, but they can manage them better with accurate inventory data.

Food prices fluctuate rapidly, leading to uneven profit margins. Restaurants that don’t have a granular picture of how their inventory moves won’t be able to calculate their profit margins accurately. Inventory management solutions provide a more granular look into stock levels and offer the context managers need for these calculations.

Inventory tracking technology allows restaurants to view stock movements weekly or even daily to compare with fluctuating prices. This specificity will help get a more accurate picture of expenses and profits.

Inventory Management Tech is Essential

Restaurants must become more financially agile to stay afloat amid widespread disruptions. Inventory management systems offer the insight and control they need to refine their processes, enabling that flexibility, and helping them adapt to incoming changes to ensure future success.

Dallas Henderson, RizePoint
Retail Food Safety Forum

Does Your Ghost Kitchen Have Skeletons in Its Closets?

By Dallas Henderson
No Comments
Dallas Henderson, RizePoint

At the beginning of the pandemic, restaurants were hit hard. Fine dining sales dropped by more than 90%, casual dining was down 75%, and fast casual decreased by 65%. Nearly two years later, the restaurant industry is still reeling. Most restaurants experienced huge financial losses, and many couldn’t survive. Our industry continues to deal with supply chain disruptions, rising prices, skyrocketing rent, labor shortages and other major challenges. To make matters worse, new COVID variants and surging cases has consumers on their couches watching Netflix and avoiding dining out.

Back in March 2020, delivery orders surged by 67%, and now 60% of American consumers order takeout or delivery at least once a week. Online ordering is growing 300% faster than in-house dining. And operators are discovering a colossal opportunity: Ghost kitchens.

Ghost kitchens allow operators to utilize commercial kitchens without the overhead (and expense) of a full restaurant space and staff. They focus solely on prepping and cooking “to go” orders, and don’t have the option of onsite dining.

While the business model may have shifted, ghost kitchens still need to prioritize food safety and quality, just as traditional restaurant kitchens do. As such, they should:

  • Embrace digital tools. Tech tools make food safety and quality assurance much easier to manage. Use digital tools to elevate food safety checklists and audits, track ingredient lists, manage allergen information, spot trends, etc. These solutions can help staff manage food safety processes, quickly, easily, efficiently and accurately.
  • Use sensors. Install digital sensors to check equipment. For instance, these tools can alert the team if a refrigerator or freezer door is accidentally left open, or if temperatures drop below a certain level. Digital thermometers are also essential to check food temps and to ensure foods are cooked properly.
  • Use tech tools for ongoing training. All workers must be trained in food safety, not just upon hiring, but throughout their tenure. Use tech tools to provide regular training and safety reminders. Send small “chunks” of information right to employees’ phones and provide online resources so they have valuable information right at their fingertips. Communicate regularly with employees, sending updates on COVID protocols and other important safety information.
  • Be transparent. Food safety practices used to happen “behind the scenes.” Restaurant guests just assumed that employees were taking proper safety precautions. Today, though, everyone’s demanding safer practices, and they want to see staff wearing masks, more frequent sanitation of high touch surfaces, proper social distancing, etc. Since ghost kitchens are a virtual business, you’ll have to proactively spotlight the safety and quality protocols you follow to reassure customers (and prospects) that you take safety very seriously.
  • Use social media to spotlight your safe practices. Traditional restaurants display health inspection letter grades and reports in their dining areas or storefront windows. Since ghost kitchens don’t have storefronts or dining areas, you’ll need to find new ways to spotlight your commitment to safety. Post information on your website and social media platforms about your meticulous attention to safety and quality to make customers feel safe ordering from you.
  • Audit differently. Pre-COVID, restaurants and other commercial kitchens had third-party auditors come onsite occasionally to inspect their facilities. Now, food businesses—including ghost kitchens—must audit differently, especially when travel restrictions and other COVID-related disruptions make in-person auditing unfeasible. Use a combination of regular self-assessments, remote auditing, and onsite inspections (when possible) to ensure safety protocols are being followed, the facilities are spotless, equipment is working properly, etc. Previously, in-person audits were often viewed as punitive, with the Big, Bad Auditor coming onsite to point out a company’s mistakes. Now, teams are more engaged and invested in the process, making these inspections more collaborative and cooperative. Also, operators are conducting more frequent remote audits and self-inspections, rather than annual or bi-annual onsite audits, which is a great way to identify (and fix) infractions before they become liabilities.
  • Prioritize food safety. Even though your business model may have changed from a traditional restaurant to a ghost kitchen, your focus on food safety must remain top-of-mind. Follow food safety protocols: Cook to proper temps, store foods properly, don’t cross-contaminate, accommodate food allergies, etc. In addition, be sure everyone on your team follows COVID protocols: Frequent sanitation of high-touch areas, frequent hand washing, social distancing, masking and not working when ill.
  • Only work with vendors that prioritize food safety. Be aware of your vendors’ food safety policies. Only work with suppliers that adhere to the strictest safety and quality standards, and make sure that they’re properly certified. New software solutions allow you to easily manage and track supplier certifications.
  • Accommodate food-allergic guests. Train your staff about food allergies. Have a knowledgeable manager carefully oversee meal prep (and answer questions) for food-allergic customers. Designate an allergy-friendly prep area where foods can be prepared without contamination risk. Use clean and sanitized utensils to prepare allergy-friendly foods. Mark food-allergic guests’ meals with a frill pick or special colored container. Put allergy-friendly meals in separate containers for delivery so there’s no risk of cross-contamination.
  • Deliver foods safely. Delivery-only concepts must ensure that foods are kept safe from their kitchen to their customers’ homes. Your drivers should have equipment to keep foods at proper temperatures—hot foods hot, cold foods cold—during delivery. Drivers should also sanitize their hands frequently, including after they touch doorknobs, doorbells, money, pens, etc.

Ghost kitchens are an exciting new chapter for our industry. It has been wonderful to see savvy operators pivot to this new business model to accommodate increased consumer demand for “to go” meal options. While ghost kitchens operate without the overhead and infrastructure of traditional restaurants, they still must prioritize food safety every day, for every shift and every meal.

Michael Sperber, UL Everclean

Amid Labor Shortage, Restaurants and Grocery Stores Challenged to Focus on Sanitation and Employee Training

By Maria Fontanazza
No Comments
Michael Sperber, UL Everclean

The foodservice and retail industry has struggled to keep up with the curveballs thrown at it during this pandemic. “Whether reopening dining rooms after extended closures or finding their footing in a world of new omnichannel ordering, quick service restaurant and fast casual managers are grappling with evolving rules and regulations, changing diner preferences, while also welcoming an entirely new workforce,” says Michael Sperber, a global business manager for UL Everclean, a third-party retail food safety and sanitation audit program that helps retail foodservice businesses improve their food safety practices. In a Q&A with Food Safety Tech, Sperber discussed the evolving challenges in the foodservice and retail space over the past 15 months.

Food Safety Tech: On the issue of sanitation and cleanliness, what hurdles do restaurants and grocery stores have in the face of the pandemic and the subsequent labor shortage?

Michael Sperber: Trust in the safety and cleanliness of restaurants and grocery stores is one of the bigger concerns that must be addressed as consumers continue to navigate the pandemic. Consumers now have a higher expectation for their own health and well being, and expect establishments they visit to meet their needs and [doing so] while embracing heightened health and safety protocols.

FST: What steps should they be taking to identify and reduce potential health and safety risks?

Michael Sperber, UL Everclean
Michael Sperber, global business manager for UL Everclean

Sperber: Amidst new challenges, guidelines and expectations, restaurants continue to have the critical responsibility of offering sanitary eating spaces and food preparation practices that help prevent diners from getting foodborne illnesses. There are several ways that restaurants can do this including:

  1. Leveraging technology to support food safety best practices.
    • Hand washing monitors help guide employees in proper handwashing techniques.
    • Internet of Things (IoT) temperature devices can monitor hot and cold food holding and service areas, instantly alerting managers when temperatures fall outside an acceptable range.
    • Touchless technologies like digital displays in the back of the house reduce transmission risk from employees handling food.
  2. Auditing every location of one branded store can account for differences in employees and managers. Left unverified, the rigor of food safety practices may simply rest on the personal conviction of a single location manager, rendering it completely inconsistent across locations. It is critical that management audit each individual store for compliance with food safety best practices.
    iii. Having an emergency plan, and then training for and rehearsing the plan, can help with proper mitigation of the threats of potential contamination.

FST: Discuss the role of employee training in this process, and how organizations should move forward.

Sperber: Training employees in food safety and customer interaction is a vital step in protecting employees and guests from foodborne illnesses. Employees who recently started at a restaurant when it reopened might not be aware of the dangers of foodborne illnesses or basic food safety protocols.

As restaurants reopen, when more and more guests have safety at the top of their mind, they should completely reboot their food safety programs, beginning with basics of safe food handling and foodborne illness. Repetition is a good way to reinforce the importance of food safety, and it may be beneficial to provide multiple training videos, pose questions on food safety during the interview and training process and include food safety on periodic employee reviews. Infractions among employees should result in retraining. This level of repetition communicates the importance of the issue.

A focus on employee training will help lead to a culture of food safety where everyone from the corporate CEO to the manager and janitorial staff feels accountable and can understand the consequences of failure to follow proper protocols.

Fast-Growing Salmonella Outbreak Spans 29 States, Origin Still Unknown

By Food Safety Tech Staff
No Comments

The CDC has been unable to determine the origin of a “fast-growing” Salmonella Oranienburg outbreak that has sickened nearly 280 people across 29 states. As of the agency’s latest update on September 24, state and local officials have been collecting food items from restaurants where sick people ate, however since several items were in takeout containers that were contaminated with the strain of Salmonella, the CDC has not been able to identify the source of the outbreak. Sampled items include takeout condiments that contain cilantro and lime.

The first illness was reported on August 3. The CDC also notes that recent illnesses may not yet be reported because it can take three to four weeks to determine whether a sick person is part of an outbreak. Thus far no deaths have been reported.

Derek Stangle, Squadle
Retail Food Safety Forum

How the Pandemic Raised the Stakes for Food Safety

By Derek Stangle
No Comments
Derek Stangle, Squadle

Food safety concerns are constant across the food industry. From grocery stores to restaurants to meatpacking plants, the industry has doubled down on creating greater transparency into how food is stored, handled, cooked and delivered to the end customer. At the same time, new technology is helping food executives execute everything from contactless transactions to track, record, and promote their safety policies as never before.

Both independent restaurants and large chains see food safety as an issue that grew in importance during the pandemic. Diners have come to rely on restaurant policies for staff hygiene, such as washing hands, wearing gloves, and tracking personnel temperatures at the beginning of every shift. Their patrons expect that each restaurant will demonstrate how they are adhering to safety protocols. Restaurants are publishing their policies via signage, flyers added to take-out orders, social media posts, updated website language, or even safety protocols published to Yelp.

What’s more, their customers can easily access guidelines published by the CDC such as “Avoid Food Poisoning: Tips for Eating at Restaurants”, which explain how to check a restaurant’s safety score at the local health department website or find information, such as certificates that show kitchen managers have completed food safety training and posted it in the physical restaurant.

For restaurants, a transparent safety policy can become a competitive advantage, used to win new customers and attract the very best job candidates.

Grocery stores face similar challenges. From the checkout line to deli employees and the inventory clerks stocking the shelves, grocery employees are essential workers who also experience an unusually high level of public contact. According to the United Food and Commercial Workers Union (UFCW), which represents 1.3 million workers in food and retail, since the pandemic began, there have been more than 100,000 frontline and grocery union workers infected or exposed to COVID-19.

The UFCW has called for better safety precautions for grocery workers, including free PPE, paid sick leave, and vaccination prioritization that reflects their role as essential workers. As the national vaccination program picks up steam, more states are recognizing the need to vaccinate these essential workers, and they’ve been moved up in the prioritization line.

Until vaccines become more prevalent, however, grocery stores have adopted measures, much like those in restaurants, that are designed to protect both workers and shoppers. Mask mandates, one-way aisles, six-foot distancing, and Plexiglas shields at checkout are now commonplace.

Expanding Takeout and Delivery

Both restaurants and grocery stores have seen a huge shift to delivery ordering or curbside takeout over the course of the pandemic. Customers expect their favorite brands to give them the option of a frictionless, contactless experience where they have minimal contact with employees.

In order to offer a contactless takeout experience, both grocery stores and restaurants have invested heavily in technology. Curbside pickup and home delivery require an up-to-date website synched to inventory and menus. In addition, mobile apps enable guests to order remotely regardless of their location. The ability to pay via the app or a mobile wallet is the next step in a seamless contactless experience. Guests can pick up groceries or restaurant orders curbside, or pay a little more to have them delivered to their doorsteps.

The big advantage for shoppers is that they never come into contact with store employees, thus reducing the possibility of virus transmission. However, shoppers are finding that they also like the speed and convenience of the contactless experience. For this reason, many restaurants, such as McDonald’s and Chipotle, are expanding their drive-through capabilities.

Big brands like Amazon are doing the same with grocery. The Amazon Go concept store provides a “Just Walk Out Shopping” experience. There are no lines and no checkout. Customers download an Amazon Go app, and their items are automatically scanned and billed to their account. Other innovators include Wegman’s, which has partnered with Instacart to facilitate free delivery for its online shoppers, and brands like Safeway and Albertson’s, which also have curbside pickup facilitated via their mobile apps.

Back-of-House Technology

Back-of-house technology completes the food safety paradigm for restaurants and grocery stores. New systems that combine wireless networks with temperature monitors and data analysis make it simple and compulsory to track food temperatures throughout a facility. Remote sensors automatically record temperatures in coolers, the kitchen, and as orders move on to the customer.

Workflow automation in the back-of-house has become equally indispensable as food compliance has become increasingly more complex. Whether it’s a multi-unit restaurant or grocery brand, operators crave the data and visibility that only a digital solution can provide. Automation reduces the amount of time spent on tasks otherwise done manually, cuts down on the chance of errors, increases customer satisfaction and improves overall efficiency.

Technology helps the foodservice industry to stay on track, ensure compliance and encourages employees to stick with these practices. With a digital solution that keeps an electronic record of all the protocols that need to be completed, restaurants and groceries can record each inspection, such as taking photos of clean equipment and walk-in coolers at proper temperatures, as well as reminding them of their most important tasks and cleaning schedules.

Greg Staley, SynergySuite
Retail Food Safety Forum

Pathway to Progress: How to Invest in Food Safety Technology when Future Is Uncertain

By Greg Staley
No Comments
Greg Staley, SynergySuite

The last 18 months have been tremendously difficult for the restaurant industry. Six years of growth were undone by a global pandemic, and industry sales were $240 billion dollars lower than pre-COVID-19 projections, according to the National Restaurant Association.

While the pandemic accelerated the adoption of trends like online ordering, off-premise dining and delivery, it also brought others to a halt. Revenue loss from the pandemic meant many restaurants had to put other technology upgrades on hold.

Now, despite diners eagerly returning to dine in, other costs have not returned to pre-pandemic levels. Supply chain and labor disruptions, rent, and other operational costs are still making margins razor thin. This likely means the technology teams at many brands will be looking to do more with less for several years as the industry normalizes again. And oftentimes that means food safety will take a back seat.

Traditional ways of trimming budgets are no longer feasible, so operators looking to restore profitability will need to find new ways to boost operational efficiencies. These challenges do not mean you can’t make strategic investments, but they do mean you will have to be thoughtful about how and where you put those tech budgets.

Operators are facing a number of challenges while trying to regain their footing as COVID restrictions wind down. However, there are ways you can still invest in food safety technology, even while profits are recovering. Let’s look at what roadblocks are potentially introducing risk into your food safety program and how you can still create an effective food safety culture to protect employees and guests.

The Challenges

The following are just a few of the issues introducing risk into your food safety processes.

Challenge 1: Staffing shortages have employees spread thin.
Many people left the restaurant industry during the pandemic, exacerbating an already tight labor market. This has led to closing for some days or specific times, slower service, drive thru or take out only, and routine tasks falling behind.

While safe food handling should be routine, time crunches put pressure on even the best staff. Your employees may be fudging line checks, not throwing out food that reached unsafe temperatures, or forgetting specific tasks at the busiest times.

Challenge 2: Supply chain and transportation disruptions threaten safe food supplies.
Global supply chains are still fluctuating, and transportation has been disrupted as well. This means many restaurants are not getting the entire inventory they need when they need it. Trucks may take longer to transport food and high temperatures across North America could mean food is going out of temp when it normally wouldn’t. This is particularly troubling if employees aren’t checking deliveries, as you won’t know if food has been delivered outside safe temperatures.

Challenge 3: Dropping revenue leads to more manual processes and temp checks.
According to the National Restaurant Association’s annual report, 86% of restaurants say profitability is lower than it was prior to the pandemic. This is not an unexpected statistic in a year that saw unprecedented challenges to the industry, but it has had a number of domino effects.
One of those effects is restaurants that may previously have been using operational software to monitor and report on safe food practices returned to spreadsheets or clipboards to save on tech costs. Or those that had smart devices such as Bluetooth temperature probes or fridge and freezer monitors replaced them with non-smart devices if they broke or became out of date.

Challenge 4: Employee turnover threatens food safety culture and institutional knowledge.
It’s no secret that a food handler’s permit is not the end-all-be-all of food safety in a restaurant. The longer employees work in foodservice, the more experience they have with safe food handling practices, and they are able to pass this down to new employees to reinforce best practices.

However, the loss of many longtime foodservice employees leaving the industry has left huge gaps in institutional knowledge that affect everything from how smoothly a restaurant runs to how well employees follow safe food handling.

The Solutions

There is no one-size-fits-all solution for every restaurant. However, here are a few things operators can focus on to help bolster food safety practices and bring in modern food safety technology even while profitability is lower than it was prior to the pandemic.

Solution 1: Look for improvements in existing processes or technology.
You don’t have to immediately look to new technology. There is a lot to be gained from optimizing what you already have that’s working well. This can mean looking for new ways to take advantage of technology you already have in place or making small adjustments to processes that work well but could be tweaked to be more efficient.

For example, if you are using some sort of digital checklist tool, think about ways you can integrate a previously manual food safety process into it. You may not think it’s a big change, but even skipping the step of having to transcribe data from checklists or spreadsheets means you will get faster, more accurate reporting. Or you can use existing temperature probes and add the step of checking deliveries as they arrive to ensure they are within a safe temperature range.

Then talk to the customer success manager at any company you already use. There may be features you are paying for and don’t even realize you aren’t using. One example is that many inventory systems also carry food safety capabilities as a side offering, and their customers aren’t using it because they originally signed up for inventory help.

You can begin with seemingly small changes that will ultimately add up to a big reduction in risk as you snowball strategies and build safer processes.

Solution 2: Look for places where you can consolidate technology.
In today’s restaurant technology ecosystem, you can find virtually anything you want. If you’ve been building a piecemeal tech stack, it’s time to take another look at what’s out there. Many restaurants are paying for separate software for things like operations checklists, inventory, food safety, scheduling and training.

If you’re using separate systems because you feel like that’s giving you the best technology, then carry on. But if it’s just because that’s how you added them, and you never took a look at where you could consolidate multiple systems into one platform, then get acquainted with your options. Many back-of-house platforms can help you cover multiple areas of your operations more efficiently and you’ll be able to bundle pricing rather than paying for disparate systems.

Solution 3: Focus on systems that pay for themselves.
The idea that software is only a cost center has been around for a long time. Some systems may not tie back directly to revenue, but there are more places than you realize that cover their own subscription costs with the money saved.

First, look for any areas you can consolidate technology and piggyback food safety tools into that. If you are gaining a new restaurant management system, odds are you will find food safety technology as part of that package, and you can justify the overall upgrade on food and labor savings.

Second, food safety is so reliant on employee buy-in and consistency that technology that improves retention and training will also have a positive effect on your food safety risk reduction. Labor management and scheduling systems will bring down one of the two major costs of running a restaurant, with a secondary benefit of making food safety practices stronger.

The longer you retain employees, the better they are at teaching correct practices to others as well as adhering to brand food safety practices. Plus, training systems that come with labor tools allow you to provide micro learning moments that reinforce proper practices for even the most experienced employees.

Life during the pandemic has taken a toll on all areas of restaurant operations, including food safety. Now that guests are dining out more, you don’t want to take a chance that a foodborne illness will destroy business just as it is being rebuilt. Times are tight to pay for new technology, but there are things operators can do to make food safety programs stronger without breaking the bank.

James Gunn-Wilkerson, CMX
Retail Food Safety Forum

The Future Is Now: AI Takes Journey from Supply Chain to Today’s Restaurant Kitchens

By James Gunn-Wilkerson
No Comments
James Gunn-Wilkerson, CMX

Futurist Ross Dawson has said that AI and automation will shape the future of work, and it also promises to transform our lives beyond the office. According to the World Economic Forum, when AI, which provides the ability to “enable devices to learn, reason and process information like humans,” is combined with Internet of Things (IoT) devices and systems, it creates AIoT. This super duo has the potential to power smart homes, smart cities, smart industries and even our smartwatches and fitness trackers, a market estimated by Gartner to be worth $87 billion by 2023. More importantly, this “interconnectedness” will change the way we interact with our devices as well as the way we will live and work in the future.

In the restaurant industry, we’re already seeing glimpses of this interconnectedness take shape, and in the past year, we’ve experienced major technological advancements that have transformed every facet of the way food establishments work. Reflecting on those advancements, I want to take a moment to share three areas of AI impact that are bubbling up in the restaurant sector in 2021.

1: AI-powered Intelligent Kitchens

From ghost kitchens to traditional kitchens, the “back of the house” continues to be a prime target for AI and automation. While great progress has been made, in many ways it seems like we’ve only scratched the surface when it comes to how far AI can take today’s restaurants. But every now and then, we hear examples of AI powering the future of our industry. For example, Nala Robotics, Inc. will be opening what it calls “the world’s first state-of-the-art intelligent restaurant” in Naperville, Illinois this year. The company says the AI-based robotic kitchen “can create dishes from any cuisine around the world, using authentic recipes from celebrated chefs”. A press release from Nala Robotics states that its flagship restaurant is taking “the first step in the food service industry with AI-powered service, addressing many of the issues affecting restaurant owners during COVID-19,” and it will “provide consumers an endless variety of cuisine without potential contamination from human contact.” This is the new frontier in intelligent kitchens, and it couldn’t have come at a better time, with the pandemic forcing restaurants to reimagine the way they do business.

2: AI-Driven Labor Shifts.

You can’t talk about AI in the restaurant industry without also having a conversation about the implications for the modern workforce. With AI in restaurant kitchens and beyond, the impact on the labor force is undeniable. By 2024, Gartner predicts “that these technologies will replace almost 69% of the manager’s workload.” But that’s not entirely a bad thing. Instead of manually filling out forms and updating records, managers can turn to AI to automate these and other tedious tasks. “By using AI…they can spend less time managing transactions and can invest more time on learning, performance management and goal setting,” Gartner adds.Managers can also use the extra time to focus more effort on the customer and employee experience. And indeed they should: In a recent Deloitte report, 60% of guests surveyed indicated that a positive experience would influence them to dine at a restaurant more frequently.

Looking at the impact of AI on labor at all levels, from the CEO to the entry-level wage earner, the shift, at its best, will be a transition to more meaningful—and less mundane—work. The evolution of humanity has taken us to the point we’re now at now, with food production and delivery processes becoming increasingly automated. This has been an evolution generations in the making. In an ideal world, everyone at every level of the organization should benefit from this new wave of technology. For example, automation can and should be used to open the door to new training and new opportunities for low-wage earners to learn new skills that elevate career paths, increase income and improve quality of life.

3: AI and Global Supply Chain Transformation

From the farm all the way to the table, AI is now poised to transform the global supply chain. From my perspective, the biggest impact will be around driving sustainability efforts. Restaurant and grocery brands are already beginning to leverage AI to forecast their food supply needs based on customer demand, leading to less over-ordering and less food waste to support sustainability initiatives. One company in this space, FourKites, is creating what it calls “the digital supply chain of the future.” Using real-time visibility and machine learning, FourKites powers and optimizes global supply chains, making them “automated, interconnected and collaborative—spanning transportation, warehouses, stores, trucks and more.”

In addition to predictive planning, more and more brands will start to use AI to create incident risk management models to identify trends and risks in the supply chain to determine whether bad or recalled products are originating from a specific supplier, distributor, or due to an environmental variable.With all of these changes, the need for comprehensive data standards will multiply as suppliers and distributors around the world work together to bring us produce and packaged food from all corners of the globe. Data standards will be critical to traceability and the exchange of critical tracking events and key data elements, and advances in data standards will power the meta-data needed to provide better insight for food quality and regulatory compliance, crisis management, and recalls—at scale.

Research firm Forrester states that, in the end, the greatest impact resulting from an investment in robotics and other technologies that automate operational tasks is improved customer experience (CX). “Most companies believe that investment in AI, automation, and robotics for engagement will decrease operational costs. While this is true, our research shows that the revenue upside from delivering better CX could deliver a greater impact on the bottom line over time,” Forrester states.

As a business engaged in digitizing and transforming supply chain operations, our team couldn’t agree with Forrester more. But we believe it will take striking the right balance between technology and the human touch to not only drive stronger CX, but to also create a world in which AI is implemented for the greater good—a world in which people, processes, business and technology all win.

Hussain Suleman, Sigfox
Retail Food Safety Forum

How to Use the IoT to Keep Your Restaurant Clean and Safe

By Hussain Suleman
No Comments
Hussain Suleman, Sigfox

The COVID-19 pandemic has brought challenges to all industries, and many restaurants have been forced to close their doors permanently. Restaurant owners have struggled due to COVID-19 restrictions that have drastically cut the number of customers they can serve—whether as a result of an indoor dining ban or capacity limits. Those that have been allowed to re-open are being stretched to meet new guidelines to keep guests safe and comfortable while dining. Not only do restaurant owners need to make sure their restaurants are COVID-safe, but they also need to ensure they are providing the quality service and meals their customers have come to know and love. The Internet of Things (IoT) can not only ease the burden of implementing new protocols while also ensuring a clean and safe environment for both employees and patrons, but also help restaurants enhance efficiency.

The following are some points on how the IoT can help restaurants not only survive, but thrive amid the pandemic.

Monitoring Cleaning

Easy-to-deploy IoT-enabled devices provide several benefits to QSRs, including the monitoring of employee hand washing stations, dishwashing water temperatures, sanitizer solution concentrations and customer bathroom usage frequency to ensure constant compliance with cleanliness standards.

By placing sensors on tables and work lines, restaurant owners can collect valuable data and insights in real time. For example, the sensors can share information about how often tables are being cleaned. This information will help owners trust that tables are being cleaned thoroughly in between each use.

Sensors can also be placed on washbasins to monitor employee hand washing. Sensors on the sinks will not only confirm that employees’ hands have been washed, but they will also share exactly how long employees washed their hands. That way, owners can have peace of mind knowing employees’ hands and restaurant surfaces are properly sanitized before customers sit down to eat. With door sensors monitoring customer bathrooms, store owners can ensure adequate cleaning is allocated based on frequency of usage.

Rodent Detection

Owners can also have peace of mind knowing their restaurant is rodent free by using IoT monitored sensors. Rodents are especially dangerous to be found lurking in restaurants because they carry diseases and can cause electrical fires. Devices can be placed throughout the restaurant to detect any motion that occurs. When the devices detect a motion, restaurant owners will receive notifications and will be immediately aware of any rodents that may have snuck into the restaurant.

These sensors give restaurant owners a chance to proactively address a rodent issue before it causes damage to their business.

Routine Monitoring

In addition to monitoring sanitation and detecting motion, restaurant owners can leverage the IoT many other ways. For example, IoT devices can be placed on trash bins to alert when they are full and ready to be taken out. They can also be placed near pipes to detect a leak. Sensors can also be placed on all refrigerators to detect temperature. With accurate updates on refrigerators’ temperatures, restaurant owners can easily monitor and ensure that food is stored at the appropriate temperature around the clock—and be immediately alerted if a power issue causes temperatures to change.

IoT devices can offer restaurant owners insights to help them change their operations and behavior for the better. While everyone is eager to go back to “normal” and want our favorite restaurants to re-open as soon as possible, it is important that restaurant owners have the tools needed to reopen safely—and create efficiencies that can help recoup lost income due to COVID-19 restrictions. Restaurant owners looking to receive real-time, accurate data and insights to help run their restaurants more efficiently and ensure a safe and comfortable experience for customers can turn to the IoT to achieve their goals.

Nicole Lang, igus
Retail Food Safety Forum

Robots Serve Up Safety in Restaurants

By Nicole Lang
No Comments
Nicole Lang, igus

Perhaps the top takeaway from the worldwide COVID-19 pandemic is that people the world over realize how easily viruses can spread. Even with social distancing, masks and zealous, frequent handwashing, everyone has learned contagions can cycle through the atmosphere and put a person at risk of serious, and sometimes deadly, health complications. In reality, there are no safe spaces when proper protocols are not followed.

The primary culprit in transmission of norovirus, according to the CDC, is contaminated food. “The virus can easily contaminate food because it is very tiny and spreads easily,” the CDC says in a fact sheet for food workers posted on its website. “It only takes a very small amount of virus to make someone sick.”

The CDC numbers are alarming. The agency reports about 20 million people get sick from norovirus each year, most from close contact with infected people or by eating contaminated food. Norovirus is the leading cause of disease outbreaks from contaminated food in the United States, and infected food workers cause about 70% of reported norovirus outbreaks from contaminated food.

The solution to reducing the transmission of unhealthy particles could be starting to take shape through automation. While robots have been used for the past few years in food manufacturing and processing, new solutions take food handling to a new level. Robots are no longer in the back of the house in the food industry, isolated in packaging and manufacturing plants. They are now front and center. The next time you see a salad prepared for you at a favorite haunt, you may be watching a robot.

“The global pandemic has altered the way that we eat,” said Justin Rooney, of Dexai Robotics, a company that developed a food service robotic device. Reducing human contact with food via hands-free ordering and autonomous food serving capabilities has the potential to reduce the spread of pathogens and viruses, and could help keep food fresh for a longer period of time.

Painful Pandemic

Increased use of automation in the foodservice industry might be one of the salvations of the COVID-19 pandemic. In an industry searching for good news, that might be the silver lining in an otherwise gloomful crisis.

Job losses in the restaurant industry have been brutal. By the end of November, nearly 110,000 restaurants in the United States had closed. A report by the National Restaurant Association said restaurants lost three times more jobs than any other industry since the beginning of the pandemic. In December, reports said nearly 17% of U.S. restaurants had closed. Some restaurants clung to life by offering outdoor dining, but as winter set in, that option evaporated. Some governors even demanded restaurant closures as the pandemic escalated in late fall.

Restaurants have faced a chronic labor shortage for years. Despite layoffs during the pandemic, many former foodservice employees are electing to leave the industry.

Teenagers, for instance, and some older workers are staying away for health and safety reasons. Some former workers are also finding out that they can make more money on unemployment benefits than by returning to work. Restaurant chains have hiked wages, but filling positions still remains a challenge.

Automated Solutions

Restaurants began dancing with the idea of robots nearly 50 years ago. The trend started slowly, with customers ordering food directly through kiosks. As of 2011, McDonald’s installed nearly 7,000 touchscreen kiosks to handle cashiering responsibilities at restaurants throughout Europe.

As technology has advanced, so has the presence of robots in restaurants. In 2019 Seattle-based Picnic unveiled a robot that can prepare 300 pizzas in an hour. In January, Nala Robotics announced it would open the world’s first “intelligent” restaurant. The robotic kitchen can create dishes from any cuisine in the world. The kitchen, which is expected to open in April in Naperville, Illinois, will have the capability to create an endless variety of cuisine without potential contamination from human contact.

Dexai designed a new robotic unit that allows for hands-free ordering that can be placed through any device with an Internet connection. The robot also includes a new subsystem for utensils, which are stored in a food bin to keep them temperature controlled. This ensures that robot is compliant with ServSafe regulations. The company is working on improving robot system’s reliability, robustness, safety and user friendliness. The robot has two areas to hold tools, a kitchen display system, bowl passing arm, an enclosure for electronics and two refrigeration units. It has the unique ability to swap utensils to comply with food service standards and prevent contamination as a result of allergens, for example.

Why Automation

Many industries have been impacted by advancements in automation, and the foodservice industry is no different. While initially expensive, the benefits over time can provide to be worth the investment.

One of the most significant advantages, particularly important in the post-COVID era, is better quality control. Automated units can detect issues much earlier in the supply chain, and address those issues.

Automation can also help improve worker safety by executing some of the more repetitive and dangerous tasks. Robots can also boost efficiency (i.e., a robot used for making pizza that can press out dough five times faster than humans and place them into ovens) and eliminate the risk of injury. Robots are also being used to make coffee, manage orders and billing, and prepare the food. Robots can also collect data that will help foodservice owners regarding output, quantity, speed and other factors.

“Alfred’s actions are powered by artificial intelligence,” according to Rooney. “Each time Alfred performs an action, the associated data gets fed into a machine learning model. Consequently, each individual Alfred learns from the accumulated success and failures of every other Alfred that has existed.” Dexai plans to teach the robot to operate other commonly found pieces of kitchen equipment such as grills, fryers, espresso machines, ice cream cabinets and smoothie makers.

Unrelenting Trend

Automated solutions might have come along too late to save many restaurants, but the path forward is clear. While they are not yet everywhere, robots are now in play at significant number of restaurants, and there is no turning back. Any way you slice it, robots in restaurants, clearly, is an idea whose time has come.