Some of you may not remember the days when pest control companies were few and far between and the majority of pest management programs were run by in-house experts. But in-house pest management programs used to be the rule, not the exception. Over time, most companies have adopted third-party pest management services as a way to manage costs. In-house programs are certainly more costly than third-party services, but they have significant advantages over today’s outsourced approach. Because of a shared accountability and responsibility for the outcome, well-managed in-house programs incorporate greater expertise and responsiveness.
While outsourcing pest control services will continue to be the standard, manufacturers do not enjoy the same level of transparency as they did in the past. Manufacturers trust that the job is being done well, but with limited in-house pest management expertise, it can be hard to know if gaps or “blind spots” exist in the program that can put them at risk.
With this in mind, it is important to remember that you rely on the expertise of your service provider. However, consider whether cost containment efforts have put your brand reputation in the hands of the lowest cost service provider, not necessarily the best provider. Your provider may be responsible for your pest management program, but they are not accountable for the consequences—you are. There are, however, ways to mirror the results of an in-house program by collaborating with service providers and aligning expectations. It may require building in-house knowledge and understanding of new technologies available today in order to partner with your service provider and get their very best service.