Tag Archives: digital technology

Francine Shaw, Savvy Food Safety, Inc.
FST Soapbox

Change Is Scary But Necessary, Especially When Lives Are At Stake

By Francine L. Shaw
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Francine Shaw, Savvy Food Safety, Inc.

When I began my career in the industry several decades ago, we used NCR (National Cash Register) cash registers and there were no point of sale (POS) systems. This meant we had to know the price of every single item on the menu and had to memorize the tax chart. And every cashier could make change without a calculator.

I can still recall the panic in my team’s eyes, years later, when our tech system would go down and they would have to break out the emergency kit with price lists, tax charts, calculators, pencils and paper to take orders from anxiously waiting guests. Things had definitely changed, and not having the security of that technology terrified them. Technology had arrived, and we had become completely dependent on it.

In 1985, a New York Times article written by technology columnist Erik Sandberg-Diment predicted the laptop would soon die off as it was just a “fad.” Of course, at the time, they were very heavy, inconvenient and expensive, and the Internet did not yet exist. Can you even imagine living in a world without Google?

He was wrong. Technology is here to stay, and it becomes more diverse, creative, necessary and economical every day. Those laptops I mentioned earlier used to cost nearly $8,000 before purchasing additional software. Today we can purchase one for several hundred dollars.

Even with all these technical advances over the past few decades, the food service industry is still hesitant to move away from pencil and paper. Change is scary and uncomfortable, therefore, many try to avoid it. But change is necessary, especially when lives are at stake. In the food service industry, training, education and technology are all imperative to protecting human life.

Employee training and certification are crucial. Without the proper training and education, employees could unintentionally make costly mistakes that could lead to foodborne illness outbreaks that could sicken (or even kill) customers. These foodborne illnesses could also lead to decreased revenues, hefty legal fees, lawsuits, diminished customer loyalty, loss of employees and a damaged reputation that could permanently shut your doors.

These costly and damaging food safety breaches often occur in restaurants and other food service areas due to a lack of (or inconsistent) employee training and certification. The CDC reports that 48 million Americans become sick, 128,000 are hospitalized, and 3,000 die from foodborne diseases yearly. Food safety breaches are expensive ($55.5 billion annually in the U.S. alone).

Therefore, investing in food safety training is one of the smartest things a brand can do to protect its business.

The CDC recommends that restaurants require kitchen manager food-safety certification from high-quality training programs. Studies show that restaurants with kitchen managers certified in food safety were less likely to have foodborne illness outbreaks. Providing employees with this basic knowledge is doing your due diligence as a business owner.

Employee turnover is higher than usual since the COVID pandemic, and hourly employee (crew, kitchen manager, service manager) turnover is around 194% in our industry. Tracking the training for all these employees as they come and go is virtually impossible unless you have a reliable system. Pencil and paper will not suffice. Accurate, reliable tracking requires digital technology. It is not humanly possible to accomplish everything necessary in today’s world without it, especially with the global labor shortages that continue to plague food businesses.

Restaurants and other food businesses should leverage a digital software program that can track employee hire dates, active employment dates, regulatory compliance certifications, in-house training certificates, and expiration dates, and keep copies of the certificates on file. These systems can save hours of employee labor, keep all the appropriate data in one location, allow uploading data from spreadsheets, lower food costs, increase accuracy, and more. With the FDA’s emphasis on digital technology in the New Era of Smarter Food Safety, these platforms are exactly what you need to improve morale, confidence, food safety culture and your overall operations.

Food safety training and education have never been more critical to the food service industry than they are today. It’s the wisest investment a food service establishment can make, protecting their communities, customers, employees and brand. Without investing in this training, it’s not a matter of if, but when, disaster will strike and what the damage will be. No one is immune; some of the biggest names in the industry have been impacted by foodborne illness outbreaks. Don’t let it happen to you; invest wisely.

 

 

 

 

 

Jason Chester, InfinityQS
FST Soapbox

Digital Revolution: Empowering the Remote Workforce and Resilience Post-COVID-19

By Jason Chester
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Jason Chester, InfinityQS

Around the world, countries are beginning to take tentative steps toward a return to normalcy following months of stay-at-home mandates and other restrictions in light of COVID-19. Slowly, we’re starting to see employees return to their offices, retail stores open their doors, and restaurants welcome back patrons. However, many will find themselves in a world dramatically different from the one they left before quarantine.

Namely, on top of social distancing and disinfection measures to control further spread of the virus, entire industries are re-examining their legacy processes and systems—especially ones that presented operational challenges at the pandemic’s outbreak—the food manufacturing industry included.

In truth, food manufacturers have gone to great lengths to maintain productivity and output to meet demand throughout the pandemic. But they have done so in the face of unprecedented circumstances, with many plants operating with limited workforces and key employees like quality professionals and plant managers shifted to remote work. Lacking connectivity between those on the plant floor and at home due to long-held manual processes, a growing number of manufacturers must now take a hard look at their quality and safety programs and embrace digital tools.

A Wake-Up Call for Digital Transformation

Most technological investments in food manufacturing over the past several decades have centered on electro-mechanical automation designed to scale up the physical production process. Fewer investments, however, have been made on the equally important data-driven, decision-making process necessary for ensuring optimal performance, food quality and safety.

Even in the most heavily automated plants, it’s not uncommon to find manufacturers managing quality through manually updated spreadsheets, which are often only reviewed after the fact, when it’s too late for remedial correction. There are unfortunately also those who still rely on paper checklists, making it practically impossible to take proactive action on collected process data—much less get the information in front of remote quality professionals and managers. Meanwhile, others have gone as far as adopting software solutions for quality data management and process control, but these tend to be on-premises systems that employees can’t access outside of the four walls of the plant.

We have also seen many examples where, due to workforce restrictions and availability, employees from other parts of the manufacturing business (e.g., R&D, IT, and back-office teams) have been brought in to perform plant-floor activities like quality and food safety checks. The goal has been to prevent impediments to production output, just when demand has increased substantially. But ensuring that these employees perform the checks on time and in the correct way—with little time for training or coaching—has left many plant leaders in a precarious position.

The challenges seen with these capabilities and enabling geographically dispersed teams to work together through the pandemic have been a wake-up call of sorts for digital transformation. Manufacturers are coming to the realization that they’ll need data accessibility, actionability and adaptability along the road to recovery and in the post-COVID-19 world. And with social distancing and other workplace precautions expected to continue for the foreseeable future, the imperative is all the more urgent.

The Solution Lies in the Cloud

To digitally transform quality and safety programs today, food manufacturers should prioritize investment in the cloud. Notably, cloud-based quality management systems offer a way to standardize and centralize critical process information, as well as tools to empower employees at all levels of the enterprise.

For plant-floor operators struggling to keep up on account of reduced workforce sizes, such solutions can automate routine yet important activities for quality assurance, including data collection, process monitoring and reporting. If a team member needs to cover a different shift or unfamiliar task, role-based dashboards can help them to see required actions, while process workflows can provide guidance to ensure proper steps are taken even with a limited workforce. Further, automated alerts can provide timely notifications of any issues—whether it be a missed data collection or an actual food quality or safety concern present in the data.

Perhaps most importantly during the pandemic and for the post-COVID-19 world, the cloud makes critical quality data instantly and easily accessible from anywhere, at any time. Quality professionals, plant managers, and other decision-makers can continue to monitor and analyze real-time process data, as well as observe performance trends to prevent issues from escalating—all safely from home.

The scalability of cloud-based solutions also streamlines deployment so organizations can rapidly implement and standardize on a single system across multiple lines and sites. In doing so, it becomes possible to run cross-plant analyses to identify opportunities for widescale process improvement and align best practices for optimal quality control at all sites. This ability to understand what’s happening in production—through real-time data—to enact agile, real-world change is a hallmark of successful digital transformation.

An Investment for Whatever the Future Holds

Ultimately, investments in secure cloud-based quality management and the broader digital transformation of manufacturing operations are investments in not only perseverance during the pandemic, but also resilience for the future. Food producers and manufacturers who can readily access and make informed decisions from their data will be the ones best equipped to pivot and adjust operations in times of disruption and uncertainty. And while it’s unclear what the future holds for the world, the food industry, and COVID-19, it’s safe to say we likely won’t see a full return to normalcy but the emergence of a new—and in many ways better—normal, born out of digital solutions and smarter ways of thinking about quality data collection and monitoring.

Shane Morris, RiskLimiter, Gleason Technology
Retail Food Safety Forum

Modern Technology’s Approach to Food Safety

By Shane Morris
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Shane Morris, RiskLimiter, Gleason Technology

Many food retailers are dependent on outdated methods of recording product food temperature that include pen, paper and trust given to employees to remember to complete inspections. Unfortunately, this style of inspection completion can be an outlet for foodborne Illness outbreaks. As technologies advance to offer real-time reporting, managing such vital inspections and reports has never been so simple while drastically reducing risk and increasing consumer safety.

Food service management should be asking the following questions on a daily basis:

  • What food items passed & failed the cooling/cooking process?
  • Why did these items fail and what is the monetary value of product loss?
  • Have safety & operational checklist logs been completed on time?
  • What corrective actions were issued?
  • Have temperature-controlled cases failed within the last 24 hours?

With recent breakthroughs in food safety technology, the answers to the above questions can be found in your email inbox, online dashboard or mobile application. There are technologies available that give food service providers the ability to efficiently track and manage their food safety efforts by digitizing any type of food safety, quality assurance and sanitation inspections. One such technology uses a dual infrared/probe Bluetooth thermometer and real-time temperature sensors to help complete food safety temperature checks as well as bringing automation to cooling, cooking, and “time as temp” logs. This kind of technology can be integrated into food safety and risk management tools such as sensor monitoring or location-driven inspection technology.

This proprietary Bluetooth thermometer uses a dual infrared/probe and real-time temperature sensors. Image courtesy of RiskLimiter.

Sufficient inspection software is not just a format for checklist completion. Software developed for the food service industry is behavioral based, meaning the software will guide inspectors to their next question and corrective action; or it automates the processes all together. This includes reminding inspectors when inspections are due in addition to providing snap shots to management on the status of said inspections with the ability to easily pull all data from the cloud.

Automated Logs for Cooking, Cooling and ‘Time as Temp’

Before taking a closer look at how new technology is shaping cooling logs, cooking logs, and time as a public health control; the following are a few terms to remember:

  • Cooling & Cooking Logs: Recording of food product temperatures during cooking & cooling cycles that meet both time and temperature constraints outlined by the FDA.
  • Time as a Public Health Control: Food product whose holding compliance is measured not by temperature but by time spent in the range of 41° F – 135° F after either being cooled below 41° F or heated above 135° F, as outlined by the FDA.
  • Strategy: What is being done with the food product? Is it being cooked, cooled or held for Time as a Public Health Control?
  • Phase: Time and/or temperature constraints set within the strategy. For example, cooling product from 135° F to 70° F within two hours or cooking to 165° F before being served.

As one of the most groundbreaking forms of food safety inspections, automated cooling and cooking logs create the ability to customize strategies for such processes. Cooling and cooking logs are an important aspect of food safety for their ability to complete the product lifecycle that can often times be overlooked. Such logs also help to ensure food product is cooked to proper temperatures before it is served to customers. Cooling log strategies look for product to be cooled from 135° F to 70° F within two hours and from 70° F to 41° F within four hours. Cooking logs are built in similar fashion but may vary on the type of product.

Proactive technology allows food service personnel to automate the cooling and cooking process with sensors that record and save product temperatures during cooking and cooling strategies. Once temperature thresholds are succeeded or anticipated to be missed, customized alerts can notify employees that the food is either ready to be served or that action is needed to avoid product loss.

For example, cooling a batch of rotisserie chickens would typically require an employee to manually check the product temperature every 30 minutes to ensure the rotisserie chickens are being cooled properly. With new technology, this same employee can insert a food-grade sensor probe into one or more of the chickens and walk away. The employee can reference a mobile application and real-time push notifications to ensure the chickens are cooling from 135° F to 70° F within two hours and from 70° F to 41° F within four hours. If the software’s algorithms predict that the rotisserie chickens will not meet the conditions set in the phase, proactive push notifications will be sent to the employee for specific action to ensure proper cooling, which avoids product loss and consumer claims related to foodborne illness. Using this method also allows for overnight cooling logs in addition to saving labor hours, all while eliminating paper.

As demand for increased food safety practices continues to climb, so will the capabilities of behavioral based inspection technology. Equipped with industry leading software engineers along with dual purpose customer support and onboarding services, this space will expand on its software and hardware capabilities to replace all outdated methods of inspection processes.

Ned Sharpless, Frank Yiannas, FDA

FDA’s ‘New Era of Smarter Food Safety’ to Focus on Traceability, Digital Technology and E-Commerce

By Food Safety Tech Staff
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Ned Sharpless, Frank Yiannas, FDA

“It’s time to look to the future of food safety once again,” declared Acting FDA Commissioner Ned Sharpless, M.D. and Deputy Commissioner for Food Policy and Response Frank Yiannas in a press statement released yesterday. Although progress has been made in implementing FSMA and with the development of the GenomeTrakr Network, the agency wants to move forward in taking advantage of the innovative technologies that will help make the food supply more digital, traceable and safer. With that effort comes the creation of a “Blueprint for a New Era of Smarter Food Safety”, which will speak to “traceability, digital technologies and evolving food business models”. Sharpless and Yiannas outlined the significant role that these components will play.

Digital technology in food traceability. Digital technologies could play a crucial part in rapidly identifying and tracing contaminated food back to its origin—changing the timespan from days or weeks to minutes or seconds. FDA intends to look at new ways that it can evaluate new technologies and improve its ability to quickly track and trace food throughout the supply chain. “Access to information during an outbreak about the origin of contaminated food will help us conduct more timely root cause analysis and apply these learnings to prevent future incidents from happening in the first place,” stated Sharpless and Yiannas. This means a shift away from paper-based systems.

Ned Sharpless, Frank Yiannas, FDA
(left to right) Ned Sharpless, M.D., FDA acting commissioner and Frank Yiannas, deputy commissioner of food policy and response. Image courtesy of FDA

Emerging technologies. Artificial intelligence (AI), distributed ledgers (no, they didn’t directly say “blockchain”), the Internet of Things, sensors and other emerging technologies could enable more transparency within the supply chain as well as consumer side of things. The FDA leaders announced a pilot program that will use AI and machine learning to assess food imports at the U.S. point of entry.

E-Commerce. “Evolving food business models”, also known as e-commerce, is growing fast and changing how consumers get their food. With food delivery introduces food safety issues such as those related to packaging and temperature control. FDA is exploring how it can collaborate with federal, state and local stakeholders to figure out ways to address these potential problems.

Sharpless and Yiannas emphasized the end-goal in keeping the food of American consumers safe. “So, welcome to the new era of smarter food safety that is people-led, FSMA-based and technology-enabled!”

barcode

How Digital Technology Streamlines Supply Chain Management

By Alex Bromage
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barcode

Today’s food and beverage producers must deliver to exact requirements and provide safe products of the highest quality. In an increasingly global and connected world, the emergence of new business models, such as Amazon Food and the offer of direct deliveries to consumers, is creating ever more complex supply chains for manufacturers. The number of steps between the raw ingredients and the consumer is increasing, creating new and more numerous challenges inside the production process for food and beverage manufacturers. Thus it is important to remain committed to constantly innovating and developing new services and technologies to support customers with increasing supply chain complexities. This includes systems to help track products as they enter the factory environment, when they leave the factory, and when they enter the retail distribution chain. The digitalization of management processes and services, alongside basic management processes, is playing an important role in helping food and beverage manufacturers to manage these complexities.

Learn more about keeping track of your suppliers at the Food Safety Supply Chain Conference | June 5–6, 2017 | Rockville, MD | Attend in-person or virtuallySupplier Base

The first step to keeping food safe starts before the raw ingredients enter the processing facility. The safety of raw material is so important because it impacts the end quality of the product. Pasteurization and heat treatment can only improve the product so much, and therefore the higher quality the raw ingredients, the better the final product.

Basic management processes must be in place at this stage of the supply chain, ensuring the good management of the supplier base. Working closely with customers to implement supplier framework audits that allow them to benchmark their suppliers’ performance is crucial. Through this supplier framework customers to collaborate transparently with their suppliers, encouraging the open sharing of information and traceability in the supply chain.

Production Process and Entering the Retail Distribution Chain

Increased sophistication of tools in the industry is also enabling high-level traceability at the packaging stage. This means that food and beverage manufacturers are tracking and tracing products right the way through to the consumer. One such available tool can enable food and beverage manufacturers to program their entire plant through a single data management system, and improve product traceability internally. Specifically designed for the food and beverage industry, specific software provides a user-friendly interface through which customers can control their entire operations—from raw material reception to finished packaged and palletized products. Streamlines data collection facilitates accurate data analysis to ensure that safety standards are maintained throughout the production process.

Using unique package identification technology, such as a 2-D barcode on packages, information can be processed this information and the product(s) tracked throughout the supply chain. For example, if a manufacturer were to experience a food safety issue in a certain production batch, the tool would be able to track all products in that batch and support making a recall. In addition to improving functions on a reactive basis, a reporting function, is designed to provide data to help prevent issues from happening again in the future, mitigating against food safety risks.

As new business models continue to emerge and more parties become involved in the production process, the complexity of the supply chain will only increase. Digital strategies alongside basic management processes have an increasingly important role to play in helping food and beverage manufacturers manage these complexities to ensure that their food is safe for the end consumer.