Tag Archives: Focus Article

What To Consider When Developing A Facility Food Safety Plan

By Adam Serfas
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No two facilities will have the same food safety plan, as each should address the specific needs of that facility. Before beginning your draft, there are several critical factors to consider. Use the guide below as a checklist to review before starting or revisiting your own food safety plan—the following tips can be applied to all food and beverage processors and manufacturers.

1. Review current legislation that applies to your industry

The food safety sector evolves rapidly. Keep your finger on the pulse of updates and changes, whether current or forthcoming, to ensure that your plan is current and up to code. You can quickly familiarize yourself with guidelines and regulatory bodies dealing with your industry with a handful of excellent resources. Generally, we recommend starting with the FDA website, and from there you can navigate to resources that are specific to your industry. We also recommend you make use of the FDA’s Food Safety Plan Builder to assist you in meeting requirements for Current Good Manufacturing Practice, Hazard Analysis, and Risk-Based Preventative Controls for Human Food regulation.

2. Identify current potential risks in your facility

Once familiar with your industry requirements and inspection standards, the next step is to identify any current potential food safety risks specific to your facility. Be sure to incorporate employees at all levels while detailing these potential hazards or concerns. Oftentimes, employees at the management level will make note of things different than employees working on the plant floor. And the delivery truck driver’s perspective will vary from those of your janitorial team. Aim to build a comprehensive list, noting everything from obvious high-risk areas, to what might be trivial or unlikely facility hazards. The more robust the list, the easier your food safety plan will be to form later on.

3. Consider your facility layout

Your facility’s physical layout often determines what type of food safety plan is necessary. Ask yourself:

  • Does your facility have natural zones?
  • Is it comprised of multiple buildings?
  • Are certain defined areas more high-risk than others?
    If you answered “yes” to any of these questions, you’ll most likely want to incorporate a zone-based color-coding plan as a part of your food safety plan to ensure that all of your tools remain in their proper location and are used correctly.

4. Review the quality of your current tools
Take stock of your current tools, that includes everything used to make or process your product and everything required to clean the facility itself. Consider the tool quality—are these presentable and acceptable for an inspector to see? Do your brushes have loose bristles? Has your mop seen better days? Tools that are made of low-quality materials or are not in top shape present potential risks for a food-safe environment. Note which tools need to be replaced and perhaps consider incorporating color-coded tools if you have not yet done so, as they are a great way to step up your food safety practices and safeguard against cross contamination.

5. Review and communicate the food safety plan and training procedures

Review your current employee training materials –in particular, your cleaning and sanitation measures and food handling procedures–and hold a meeting to go over current training protocols with your team. Consider the following questions:

  • Are the expectations made clear?
  • Are there references to procedures that are no longer up to date?
  • Is there appropriate signage that can be readily referenced?
  • Is information available for non-native speakers?
  • Are the appropriate channels in place for employees to voice concerns about these training procedures?

Be sure to take notes on each of these items that need to be addressed. One of the most important pieces of a food safety plan – and something inspectors pay close attention to – is that it is properly communicated to all employees. Taking detailed notes as you discuss these procedures will be helpful in documenting your training methodology for the food safety plan and, of course, will help you to ensure that the training procedures themselves are the best they can be.

6. Consider the documentation requirements for your industry.

Your industry might require certain specific documentation for your food safety plan, which can include facility policies, procedures, safety review records, maps and more. Additionally, some governing bodies require that the food safety plan is completed by a certified individual who doesn’t necessarily need to be an employee of the facility. Review all necessary requirements to ensure that you satisfy all of these standards for your next inspection.

Should you have any questions when getting ready to start on your plan, we suggest you reach out to a company that specializes in color-coding tools, as they have experience in creating plans to accommodate all kinds of identified risks and can be a great resource.

Megan Nichols

Important Restaurant Food Storage Safety Tips You Need to Know

By Megan Ray Nichols
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Megan Nichols

Safety is a priority when handling food. Don’t think of it as a chore to appease the health inspector. Food storage and safe handling can prevent your customers from getting sick. Whether you’re a veteran of the industry or just starting out, reviewing these tips can improve your restaurant’s operations and keep your guests safe.

Remember FIFO

FIFO, first in first out, should become your mantra when using stock. This rule governs stock rotation and use. When you receive a delivery, place the new stock behind the existing stock. Doing so reduces waste as you won’t have goods stored past their expiration dates. Use the stock at the front to always make use of the oldest products first.

Wood pallets, food storage
When receiving a new delivery, remember: FIFO. Image courtesy of Pixabay

Train your employees to track the expiration dates on all the goods in storage. A sheet listing the expiration of new and existing products easily shows this information. Stress the importance of using goods before their best by date for optimal safety and quality.

Keep Storage Dry and Dark

Dark, dry storage areas maximize the storage time of foods. Whether it’s dry goods in pantry storage or cold products in a refrigerator or freezer, the ideal conditions are out of direct sunlight. This helps control the temperature and prevent the food from degrading. Products with vitamins A, D, K and E, which are fat-soluble, can also break down in sunlight.
The humidity levels should stay lower than 15% to help preserve product quality. Moisture-proof packaging and air conditioning can maintain the appropriate levels. Keep a hygrometer in your storage areas to verify the humidity levels remain consistent. To protect food from contaminants and vermin, place shelves so food is at least six inches from the floor and walls, and one foot from the ceiling.

Storage Temperatures Are Key

Depending on what you store, temperatures may range from freezing to 140° F. Maintain dry storage temperatures between 50° and 70° F. Freezers must keep food frozen solid with an internal temperature of 0° F at most. Keep temperatures between 32° and 40° F in refrigeration units to prevent bacterial growth. Hot storage must keep food at a minimum of 140° F.

Temperature
Holding to temperature ranges are critical to prevent food poisoning. Photo courtesy Pixnio

These temperature ranges are critical to prevent food poisoning. Track temperatures and discard any food stored at the wrong temperature. Consider installing alarms tied to the thermometers in your storage units to alert your employees of critical temperature changes that could affect food safety and quality.

Store Based on Cooking Temperature

Did you know the temperature you must cook foods will determine which shelf you store them on in the refrigerator? The lower the finished temperature of cooked food, the higher a shelf you store it on. Ready-to-eat and cooked foods need to stay on the top shelf, wrapped tightly to prevent cross-contamination. Any ready-to-eat meats and cheeses go on the shelf below. Again, keep them tightly covered or wrapped.

Raw foods go on the bottom three shelves. The third shelf from the top should hold foods cooked to 145° F. including raw fish and shellfish. Below that shelf, keep raw pork, beef and veal. These include cuts and steaks but not ground meat. These have a cooked temperature of 155° F. The bottom shelf holds ground meat and whole eggs. These must cook to an internal temperature of 165° F.

Foods that need cooking thoroughly must stay in enclosed pans or on non-absorbent shelving. Use airtight containers where possible to store food. This protects the food from drying out, preserving its quality. Additionally, the food will stay free of contamination from other foods in the storage unit. This is especially important for refrigerated foods, which may still harbor liquids that can get onto other foods.

Label and Check Foods in Storage

While you should label unopened foods, it’s even more important to label opened foods. Use all foods before the type expires. For instance, summer sausage stays fresh for only three weeks after opening in the refrigerator, but it stays good up to three months unopened. If in doubt, throw the food out. It’s better to stay safe than sorry.

Prevent Cross Contamination During Cooking

During cooking, you can prevent contamination of fresh foods by raw foods through regular hygiene practices. All employees should thoroughly wash their hands with 110°-F water and soap. Despite hand washing, gloves must be worn at all times to protect consumers further.

Cutting boards
Never use the same cutting boards for raw meats and ready-to-eat foods. Photo courtesy PicJumbo.

When cooking, never use the same cutting boards for raw meats and ready-to-eat foods. Juice from undercooked meat could contaminate salad ingredients, sickening those who eat the salad. Also, use a cooking thermometer and always cook foods to the appropriate internal temperature based on the type of food. Reheat previously cooked dishes to an internal temperature of 165° F to stop bacteria growth.

When storing foods, place them in airtight containers that you can easily identify. This prevents things such as milk and cream from accidentally getting replaced with each other. It also ensures every item gets stored correctly. Correct labels on containers also help with preventing mix-ups.

Food Safety Starts With You

Food safety is critical to your restaurant’s operations. Improper storage can shut down your business from a food poisoning outbreak or a bad inspection from the local health inspector. Don’t let these happen to you. Follow these guidelines to ensure the food you store and serve remains safe and high-quality.

Mike Robach

The Future of Food Safety: A Q&A with Cargill’s Mike Robach

By Mahni Ghorashi
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Mike Robach

Continuing on our journey to bring you the successes, best practices, challenges and accomplishments from the very best in this industry, this month I had the pleasure of interviewing Mike Robach, vice president, corporate food safety, quality & regulatory for Cargill. Mike joined Cargill in January 2004 to lead the company’s corporate food safety and regulatory affairs programs. In this role, he helps partners innovate and manage risk so they can feel empowered to nourish the world

Mike Robach
Mike Robach, vice president, corporate food safety, quality & regulatory for Cargill

Mike has also worked closely with the USDA and FDA regarding food safety policy, HACCP, and regulatory reform based on science. He serves as chairman of the board of directors of the Global Food Safety Initiative (GFSI) and is a member of the Institute of Food Technologists and the International Association of Food Protection, among many other organizations dedicated to ensuring safe food and bringing innovative technology into the agricultural industry. He has worked with the World Organization of Animal Health (OIE) and the Food and Agriculture Organization (FAO) on harmonized animal health and food safety standards.

Mahni Ghorashi: What are the biggest risks to our food safety infrastructure in 2018? What’s keeping you up at night?

Mike Robach: The biggest risks I see have to do with supply chain integrity and how companies implement their systems. Too often we do not have line-of-sight to the origin of the commodities and ingredients that make up our products. With global supply networks it’s important to understand where and from whom you are getting your inputs. There is also a need for food safety capacity building throughout the global food system. Many small and medium companies, along with some large companies, do not have the proper training for their employees to manage a food safety program. We also have an issue with constantly changing regulations that are not uniform from country to country, adding risk to our business.

Ghorashi: What are you most excited about? What’s changing in a good way in the food safety sector?

Robach: I am very excited about the application of new technology to our food safety programs. In-line, real-time testing gives an opportunity to manage our processes and make immediate adjustments to assure process control. This allows us to prevent product that is out of control from reaching the marketplace. Blockchain technology gives us the chance to drive greater transparency throughout the supply chain.

Ghorashi: Let’s talk about regulation. How is the implementation of FSMA going? Do you foresee any challenges with the next phase of implementation?

Check out last month’s Q&A with Frank Yiannas of WalmartRobach: I think FSMA implementation is going okay right now. There’s still a long way to go, and I am always concerned about making sure investigators are applying the rules and regulations in a consistent manner. I see the intentional adulteration rule as an upcoming challenge. It is one thing to conduct a vulnerability assessment and adjust your programs based on the results. It’s another to develop and implement a program that will prevent intentional adulteration as you would to reduce or prevent microbiological contamination.

Ghorashi: If you take a look at the homepage of Food Safety News, all you see is recall after recall. Are transparency and technological advancement bringing more risks to light and are things generally trending towards improvement?

Robach: I believe that food safety management programs are constantly improving and that our food is as safe as it has ever been. However, we still have a lot of work to do. At GFSI, we are continually improving our benchmarking requirements and increasing transparency in the process. We have better public health reporting and our ever-improving analytical technology allows us to detect contaminants at lower and lower levels. The industry is working collaboratively to share best practices and promote harmonized food safety management systems throughout the supply chain.

Ghorashi: What is the number one challenge of securing global supply chains for 2018?

Robach: Knowing and understanding the integrated supply chain. Having knowledge and control of the process from origination to consumption would be ideal. We need the implementation of risk-based, harmonized food safety management systems based on the principles of Codex. Assuring the application of these systems along with properly trained employees to implement these programs would be the first step towards a secure, safe global food system.

Ghorashi: How do international trade deals and the stance of the current administration affect the future of food safety policy?

Robach: International trade deals such as the Trans Pacific Partnership and NAFTA can do a lot for the assurance of safe food around the world and within regions. Making sure that food safety provisions are included in these trade deals can drive the implementation of food safety management systems that will ensure safe food for consumers everywhere. These types of deals should allow us to remove technical barriers to trade by basing the requirements on Codex principles and adhering to the WTO SPS agreement.

Ghorashi: What role is blockchain technology playing in food safety? What are the prospects for the future?

Robach: Blockchain has a role to play in driving more transparency across the integrated supply chain. It can allow companies to show consumers where their food comes from. It can also be used to quickly trace back product in the event of a food safety problem. Still, it’s an enabling technology, not a solution.

Ghorashi: What about CRISPR? How is the food industry starting to respond to this technology from both a policy and GMO screening?

Robach: Gene editing holds great promise and many companies are looking at its potential benefits. However, there is always the policy question on whether or not the use of this type of technology should be labeled. I think the food industry has not done enough to promote the use of technology and how food production has improved over the years. We should let consumers know how we apply science to making food safer, more nutritious and more sustainable. At Cargill we have the vision of being the leader in nourishing the world in a safe, responsible and sustainable way.

Ghorashi: What trends are you seeing in food safety processes within food companies? Are they becoming more decentralized? Less? How are they balancing innovation with decades-old food safety practices?

Robach: Through the Global Food Safety Initiative, we have promoted harmonized, risk-based food safety management systems. The GFSI-benchmarked certification programs provide an opportunity for companies to implement consistent food safety programs regardless of where they are in the world. Through the GFSI Global Market Program there’s a tool kit that less sophisticated companies can use as a pathway towards full certification. We are constantly updating the benchmarking requirements to assure they are keeping up with changing science and technology.

Blockchain, Food Safety Supply Chain Conference

Is the Food Industry Ready for Blockchain?

By Maria Fontanazza
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Blockchain, Food Safety Supply Chain Conference

Darin Detwiler will lead a plenary session titled, “Practical Use of Blockchain in Food Safety” at the 2018 Food Safety Consortium | Learn moreOn the heels of the deadly, widespread outbreak of E.coli O157:H7 illnesses linked to romaine lettuce—and 12 years after the infamous spinach outbreak of 2006—the food industry is struggling to find the solution to prevent these outbreaks. “I think it’s indicative that we need to do something different,” said Melanie Nuce, senior vice president, corporate development & innovation at GS1 US, during a panel discussion about blockchain at the 2018 Food Safety Supply Chain conference earlier this month. The panel, led by Darin Detwiler, assistant dean and director, regulatory affairs of food and food industry at Northeastern University, delved into the strengths and weaknesses of blockchain, along with industry readiness and acceptance.

In its most basic form, the technology would allow for the addition of information from every step of the supply chain, from manufacturing to packaging to distribution to retail, and would incorporate elements such as auditing, inspection, batch information, certification of auditors, preventive control plans, HACCP information, and allergen identification.

“Blockchain could be the death of the document.” Simon Batters, Lloyd’s Register

Strengths

The increased demand for transparency and traceability could be one of the biggest drivers for the adoption of blockchain. “[Blockchain] offers us the technology for traceability,” said Simon Batters, vice president of technology solutions at Lloyd’s Register. “It allows us to have an immutable record of a transaction; it won’t solve the food safety conundrum overnight—it’s part of the tool kit that we need.”

The fact that the food supply chain consists of millions of transactions, which could not be tampered with under blockchain, while the data could be used as reference points and for verification—those are strengths. However, Batters pointed out, there should be restrictions on who has permission to write the code and who has access to putting the information into a chain.

The technology would also enable smart contracts whereby shipments wouldn’t be finalized if they didn’t meet the conditions of a supplier, for example. “All parties to a transaction have a view to the entire chain at the same time,” said Nuce. “You have real time visibility. This democratizes that.”

Kathleen Wybourn, director, food safety solutions at DNV GL, calls blockchain “the birth certificate for food.” From a consumer standpoint, it would provide information on a product’s origin—and these days, consumers—especially millennials—are very interested in the story of food from farm to fork.

2018 Food Safety Supply Chain Conference, Blockchain
The blockchain panel, led by Darin Detwiler, Director: Regulatory Affairs of Food and Food Industry, Northeastern University featured (left to right) Kathy Wybourn, Director, Food Safety Solutions, DNV GL; Simon Batters,
Vice President of Technology Solutions, Lloyd’s Register and Melanie Nuce, Senior Vice President, Corporate Development & Innovation, GS1 US.

Weaknesses and Threats

The panel pointed out several areas of improvement (and unknowns that must be answered) before blockchain can be taken to the next level in the food industry.

  • Although the technology could aid in faster transaction times, as the size of the ledger gets larger, and it will become more difficult to manage.
  • Industry involvement: “If you don’t get 100% participation, it’s not going to be successful,” Nuce said. “To have true trace back, everyone has to participate.”
  • Blockchain platforms: Will they be able to interact and share data? What type of blockchain architecture is necessary for this?
  • Poor architecture
  • Need a better grasp on the type of data being used and how it delivers value
  • What impact will it have on the role of certification bodies?
  • Politics and the competitive element: Will certain parties seek to control this space?
  • Will the culture shift be a roadblock?
Melanie Nuce, GS1 US
Read Melanie Nuce’s column, Blockchain: Separating Fact from Fiction

Final Thoughts from the Panel

“Nobody can really tell where this is going to go in the future. I think it’s going to be part of food safety in their roles in one shape or form…I think we’ll see more of where this is headed within the next 12–18 months.” – Kathy Wybourn

“I think it’s going to be a fast-moving dynamic area.”– Simon Batters, who suggested that the organizations that embrace blockchain early may be the ones who show the way

“From an information/standards perspective, you have to have foundational business processes to support any type of technology. That’s what we’ve learned through the pilots.” – Melanie Nuce

“It’s not going to make a company any more ethical… a lot of what we need already exists out there; blockchain is just a tool out there. I keep warning people that this is not the only solution.” – Darin Detwiler

Deirdre Schlunegger, Stop Foodborne Illness
Food Safety Culture Club

The C-Suite: Showing up for Food Safety

By Deirdre Schlunegger
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Deirdre Schlunegger, Stop Foodborne Illness

It’s plain and simple: Having safe food, strong food safety programs, and ample resources allocated to them, are only possible (and sustainable) when company leadership make customers and consumers a priority.

Hence, a company’s food safety leadership, their departments and support will have experienced and knowledgeable staff, and access to new technology, best practices and collaboration opportunities. A long-view perspective means a better chance of meeting the bottom line—money saved, illness and possible lawsuits avoided, all while ensuring food integrity.

When you witness a company’s food safety leaders at important conferences, you can see their commitment to make food safety their top priority. But, when a CEO shows up to speak, listen and learn along with their food safety leadership, it is confirmation that they understand and care, or are there to learn. At national and international meetings, when they’re side by side with their senior staff, one can be confident that a strong food safety culture is a priority in their company.

Recalls and outbreaks will still happen,, but it’s been my perspective that food safety representatives who are absent at the food safety table may lack a commitment to a sustainable company-wide food safety culture and are subject to reoccurring and frequent recalls.

I applaud those C-Suite executives who show up, and are committed to hard work, research and collaboration, and sharing insight into their best practices! The list of great examples, of these kinds of companies and leaders, is growing.

Please join me in recognizing their ever-growing contribution to not only the safety of food, but consumers.

Janice Buchanon, Steritech
FST Soapbox

Is Food Safety Part of Your Crisis Management Plan?

By Janice Buchanon
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Janice Buchanon, Steritech

Unless you’ve been living under a rock, it’s been hard to miss the food safety-related headlines of the past month: E. coli in romaine lettuce, Salmonella-tainted eggs, norovirus-infected oysters sickening hundreds, and hepatitis A crises across several states, to name just a few. Since 1993 when an E. coli outbreak linked to ground beef at a fast food chain resulted in the deaths of several children, food safety has been on the radar of most major foodservice groups. Yet, surprisingly, food safety often doesn’t have its own crisis management plan within organizations.

At the 2018 Food Safety Consortium, don’t miss the Plenary Panel Discussion: Crisis Management: Don’t let that crisis sink your business!A Single Food Safety Crisis Can Ripple Across Your Operation

A food safety crisis can have tremendous impacts on an organization, leading to lost sales, negative media and social media publicity, unsavory online reviews, temporary restaurant closure, lost wages for your staff, increased scrutiny on other locations, lawsuits and more.

In a 2016 survey of more than 500 consumers, it was revealed that food safety incidents stick with consumers—and that can impact your reputation and your bottom line for much longer than you may realize.

  • Of the respondents, 62.5% said they were aware of a food safety incident at a restaurant in the last six months.
  • A foodborne illness outbreak isolated to a single location of a chain restaurant would prevent many of the survey respondents from dining at other locations in the chain; 34.1% of respondents said that if they knew about an outbreak at a single location, they’d avoid eating at other restaurants in the chain for more than six months. Worse, 17% said they’d never eat at the chain again.
  • If a foodborne illness outbreak is linked to multiple locations of a restaurant, consumers get even tougher. A whopping 37.5% would avoid eating at the entire chain for more than six months. There’s more disturbing news: 31.7% of the respondents said they’d never eat at that chain again.

Food safety incidents don’t have to be large scale to be significant and get into the consumer eye. They happen every day, in small scale, for many foodservice operations. Think about how the following incidents could impact food safety in your organization:

  • A power outage knocks out refrigeration for a single location for 12 hours
  • A boil water advisory is issued for a large city
  • A fire extinguisher is discharged in a kitchen to put out a small fire
  • A hurricane brings widespread flooding to a metropolitan area
  • A child whose parent asks about peanut allergies is served a food containing peanuts
  • A child becomes ill in a restaurant and vomits
  • A kitchen employee is diagnosed with hepatitis A and continues to work without disclosing the illness
  • A location is closed by the health department for a pest infestation
  • Several locations were supplied with a food item involved in a major recall for contamination

Each of these incidents is related to food safety. Would your employees, from the top down, know what actions to take in each specific situation? Most senior or executive-level C-suite personnel might know what to do, but that type of training often never makes it down to the operator level. When an incident does happen, it leaves location level management and employees scrambling to figure out what to do; often, the steps they take are incorrect, and can even exacerbate the situation.

What’s Trending in Food Safety Incidents
Over the last 24 months, we’ve helped many major brands in resolving crisis situations. The top five types of crisis incidents we’ve assisted with include:
– Potential Hepatitis A exposure
– Potential Norovirus outbreaks/exposure
– Health department closure
– Power outages
– Boil water advisory

Just as organizations prepare for other crises—fire drills, food shortages, staffing problems, active shooters—having crisis plans for food safety incidents can help an organization’s players know what to do when a food safety incident occurs. This goes beyond risk mitigation to actually knowing what steps to take when specific types of crisis happen. Proper planning for crisis management includes:

  • Identifying the most likely crisis situations and developing a plan of action for each of them.
  • Identifying who all the key players are going to be in the management of the crises, from C-suite to public relations to individual location responsibilities, and communicating that to all team members
  • Outlining all the steps to be taken in a crisis
  • Building familiarity with a defined plan for operators of an individual location
  • Presenting an opportunity to practice the plan before a crisis occurs (training)
  • Crisis management doesn’t end with the crisis; following any crisis, key stakeholders should review the crisis management plan for that incident to determine if updates or changes are needed

What to Look for in a Crisis Management Partner

Crisis management isn’t something to go alone if you don’t have internal expertise on your team. Crisis management goes beyond public relations—it should include training and step-by-step processes for each specific type of crisis. So what should you look for in a food safety crisis management partner?

  • A partner who has food safety knowledge and practical experience in dealing with crisis
  • A partner who has familiarity with the different types of crises you outline as critical for your organization
  • A partner who engages team members and can help you conduct training from the top down

Why Now?

Crisis management should be part of every organization’s plan already, but if it’s not, there are some key reasons to act now. A number of current events are having a substantial impact on the foodservice community, increasing the need for food safety crisis management plans.

  • Hepatitis A outbreaks. States including California, Michigan, Kentucky and Indiana have had a significant increase in the number of hepatitis A cases reported. While this problem doesn’t start in the foodservice community, it does impact it—because as communities see higher cases, the chances of a food handler coming into contact with an ill person and contracting hepatitis A increase. Hepatitis A can be easily spread through food, so it’s critical that foodservice operations have a crisis management plan to deal with exposure incidents.
  • Norovirus. Norovirus-related outbreaks and foodservice operation closures—and the media exposure that goes along with them—have been on the rise for the last several years. Norovirus can create problems for operations in a number of ways, from employees working while sick, to customers getting sick in the establishment, to foods being contaminated with norovirus. Knowing how to respond to norovirus incidents is critically important, as norovirus outbreaks can lead to location closures, costly disinfection costs, unwanted publicity, lawsuits, and more.
  • Increasing turnover. With unemployment rates at record lows, foodservice operations are facing an employment crisis, unable to hire enough workers. This can increase the opportunity for food safety incidents as routine tasks and processes may be “short cut” during an employment shortage.
  • Delivery. The skyrocketing demand for delivery has led chains to quickly put together delivery plans. Crisis management should be addressed as part of any delivery plan, as there are any number of variables which could lead to potential incidents in delivery.

Don’t wait until a food safety incident occurs to figure out your crisis management plan. Start work today to ensure that when a food safety crisis occurs, your team and your brand can weather the storm.

X-ray systems

Production and Inspection: What to Do When Contamination Occurs

By Chris Keith
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X-ray systems

As much as food manufacturers take precautions to avoid all types of contaminants, there can still come a moment when you realize that your best efforts have failed. Maybe you find a broken blade or a missing wire during a sanitation break, but the product has already gone through your inline inspection machines—and nothing was detected.

This is the freak-out moment that no plant manager or quality assurance manager wants to have. Knowing that there’s possible contamination of your food product (and not knowing where that contaminant might be) creates a hailstorm of possibilities that your plant works hard to avoid. And you’re probably wondering how this could have happened in the first place.

X-ray systems
In addition to metal, X-ray systems can find glass, plastic, stone, bone, rubber/gasket material, product clumps, container defects, wood and missing components at 0.8 mm or smaller.

Understanding How Contaminants Get Past Detection

To prevent physical contamination from occurring, it’s important to understand the reasons why it happens. In-house inspection systems often fail to detect contaminants for the following reasons:

  • The equipment isn’t calibrated to detect contaminants to a small enough degree, or the contaminants are materials that aren’t easily detected by the in-house machinery (glass, rubber, plastic, etc.)
  • The machines aren’t constantly monitored
  • The speed of the production line doesn’t allow for detecting small particles

Metal detectors are the most commonly used inline inspection devices in food manufacturing, and they depend on an interference in the signal to indicate there is metal contamination in the product.
Despite the fact that technology has progressed to deliver fewer false positives, the machines can still be deceived by moisture, high salt contents and dense products that could provide interference in the signal. When that continues to occur, it’s common for manufacturers to recalibrate the machine to get fewer false positives—but that also decreases its effectiveness.

Another limitation of the metal detector is that, as the name indicates, it can only find metal. That means contaminants like plastic, glass, rubber and bone won’t be found through a metal detector, but will hopefully be discovered through some other means before the product is shipped out.

Oftentimes, contamination or suspected physical contamination is discovered when a product, such as cheese or yogurt, goes through a filtration system, or when a piece of machinery is inspected during a sanitation break.
If the machinery is found to be missing a part, such as a bolt or a rubber gasket, the manufacturer then has to backtrack to the machinery’s last inspection and determine how much, if any, of the product manufactured during that time has been contaminated.

X-ray inspection
X-ray inspection can find what other forms of inspection cannot, because it’s based on the density of the product, as well as the density of the physical contaminant. In this image, you can see foreign material detected in canned goods.

What To Do When Contamination Occurs

Once a food manufacturer discovers that it may have a physical contamination problem, it must make a decision on how to handle the situation. Options come down to four basic choices, each of which comes with its own risks and benefits.

Option 1: Dispose of the full production run

The one advantage of disposing of a full production run is that it entirely eliminates the possibility of the contaminated product reaching consumers.

However, this is an expensive solution, as the manufacturer has to pay for the cost of disposal in a certified landfill and absorbs the cost of packaging, labor and ingredients. It also presents the risk of lost revenue by having a product temporarily out of stock.

Option 2: Shut down your production lines for re-inspection/re-work

Running the product through inline inspections a second time may result in finding the physical contaminant, but there’s also a risk that the contaminant won’t be found—and now the company has lost money through overtime pay and lost productivity.

If the inspection equipment was not sensitive enough to find the contaminant the first time around, it may not find it the second time, which puts the manufacturer back at square one. The advantage to this method is that the manufacturer maintains complete accountability and control over the process, although it may not yield the desired results.

Option 3: Risk it and ship the product to retailers

There’s always a chance that a missing bolt didn’t make its way into the product. Sometimes, if a metal detector goes off and the manufacturer can’t find any contaminants upon closer examination, they will choose to ship the product and take their chances.

The advantage for them is that, on the front end, this is the least expensive option—or it could be the costliest choice of all if a consumer finds a physical contaminant in their food. In fact, the average cost of a food recall is estimated at $10 million; lawsuits may push that cost even higher and result in a business being closed for good.

Option 4: Use third-party X-ray inspection

X-ray inspection is the most effective way to find physical contaminants. In addition to metal, X-ray systems can find glass, plastic, stone, bone, rubber/gasket material, product clumps, container defects, wood and missing components at 0.8 mm or smaller.

When a food manufacturer has a contamination issue, it can have the bracketed product inspected by a third-party X-ray inspection company and only dispose the affected food, allowing the rest of the product to be distributed. This option allows the manufacturer to maintain inventory and keep food deliveries on schedule while still eliminating the problem of contamination.

X-ray inspection can find what other forms of inspection cannot, because it’s based on the density of the product, as well as the density of the physical contaminant. When X-ray beams are directed through a food product, the rays lose some of their energy, but will lose even more energy in areas that have a physical contaminant. So when those images are interpreted on a monitor, the areas that have a physical contaminant in them will show up as a darker shade of gray.
This allows the workers monitoring machines to immediately identify any foreign particles that are in the food, regardless of the type of material.

Detection is Key to Avoiding Contamination Issues

Handling contamination properly is vital to every food manufacturing company. It affects the bottom line and the future of the company, and just one case of a physical contaminant reaching the consumer is enough to sideline food companies of any size. As X-ray technology continues to evolve, it remains an effective and efficient form of food inspection.

Educating plant managers and quality managers on what to do if inline inspection machines fail to detect contaminants should include information on how X-ray technology can be a food company’s first line of defense. While physical contaminants can’t always be avoided, they can be detected—and the future of your company may depend on it.

2018 Food Safety Supply Chain Conference, Blockchain

Beyond Supply Chain Trends: Blockchain, FSMA, Food Fraud, Audits and More

By Maria Fontanazza
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2018 Food Safety Supply Chain Conference, Blockchain
Rick Biros, Priya Rathnam, and Andrew Seaborn, 2018 Food Safety Supply Chain Conference
Priya Rathnam (middle) pictured with Rick Biros, president of Innovative Publishing (left) and Andrew Seaborn Supervisory Consumer Safety Officer, Division of Import Operations, ORA, FDA

How well do you know your suppliers? Can you trust your supplier’s suppliers? What kind of technology are you using to assess and ensure your suppliers are in compliance with regulatory requirements? These are common questions food companies must ask themselves on a regular basis. These and more were addressed at the 2018 Food Safety Supply Chain Conference, held last week at USP in Rockville, MD. Stay tuned for coverage of the event in upcoming articles. In the meantime, here are some top insights shared by FDA and others in industry.

“We’ve issued a limited number of warning letters (two), and they were due to really egregious issues. Where there were previously warning letters issued, we’re seeing a lot more ‘regulatory meetings’.” – Priya Rathnam, Supervisory Consumer Safety Officer, CFSAN, on FDA’s enforcement this fiscal year.

Criteria for FSMA auditors also includes the “soft skills”, aka ISO 19011, auditor personal attributes. –Josh Grauso, Senior Manager, Food Safety & Quality System Audits, UL

Fabien Robert, Nestle 2018 Food Safety Supply Chain Conference
Food fraud costs the industry up to $15 billion annually. – Fabien Robert, Ph.D., Director, Nestle Zone America

It’s concerning that so many QA managers (and other pros) today don’t know extent of risk assessment they need to carry out. – Chris Domenico, Safefood360, Territory Manager for North America

“Blockchain is more than a buzzword at the moment.”- Simon Batters, Vice President of Technology Solutions, Lloyd’s Register

2018 Food Safety Supply Chain Conference, Blockchain
A dynamic panel about blockchain, led by Darin Detwiler, Director: Regulatory Affairs of Food and Food Industry, Northeastern University featured (left to right) Kathy Wybourn, Director, Food Safety Solutions, DNV Business Assurance; Simon Batters,Vice President of Technology Solutions, Lloyd’s Register and Melanie Nuce, Senior Vice President, Corporate Development & Innovation, GS1 US.

Sometimes food safety doesn’t win; sometimes you need the business acumen to show that implementing supply chain efficiencies will create the win. – Gina Kramer, Executive Director, Savour Food Safety International

Bryan Cohn, 2018 Food Safety Supply Chain Conference
Building a robust & smart supply chain = reduce food miles, shrink carbon footprint, and save food waste to increase revenue/acre. – Bryan Cohn, Vice President of Operations, Seal the Seasons

The FSMA Sanitary transportation rule is not as straightforward as you think. We need more training. – Cathy Crawford, President, HACCP Consulting Group

FSMA

FDA Issues Draft Guidance on Supply Chain Program for PC Animal Food

By Food Safety Tech Staff
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FSMA

Under the FSMA Preventive Controls Animal Food rule, certain animal food manufacturers that receive raw materials and ingredients must develop and implement a risk-based supply chain program. This is required if the facility determines that a supply-chain-applied control is the appropriate preventive control for a hazard of an incoming ingredient. In order to better help animal food facilities meet these requirements, the FDA released a draft guidance, “Guidance for Industry #246: Hazard Analysis and Risk-Based Preventive Controls for Foods for Animals: Supply-Chain Program”.

According to an agency news release, the draft guidance will help facilities in the following areas:

  • “Determine whether they need a supply-chain program;
  • Identify and implement the appropriate supply-chain program activities required to approve their suppliers and verify their supplier is controlling the hazard in raw materials or other ingredients;
  • Establish frequency of supplier verification activities;
  • Meet documentation and recordkeeping requirements; and
  • Recognize situations that necessitate or allow for flexibility or different supplier verification activities.”

In addition, the document offers clarification for receiving facilities that are animal food importers and subject to the supply-chain program requirements of the FSVP rule.

The FDA is accepting public comments on the draft for the next 180 days.

Ibidun Layi-Ojo, Prometric
FST Soapbox

A Best-Practices Approach to Properly Assessing Food Safety Workers

By Ibidun Layi-Ojo
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Ibidun Layi-Ojo, Prometric

Success Factor 3: Create exams that properly assess the workforce.

Food safety exams give employers the peace of mind that the employees they hire can do the job they were trained to do and help prevent food safety incidents from happening. Equipped with the right training and assessment developed by responsible and qualified companies, employees in the field―ranging from food handlers to food managers―are the first line of defense to uphold the highest of food safety and security standards.

My previous two columns in Food Safety Tech explained important factors that employers need to consider when developing a food safety assessment program. Working with a quality-driven food safety assessment provider to develop the exam is a critical first step. Equally important is the practice of using exams with rigorous, reliable and relatable questions that are developed, tested and continuously evaluated to correlate with market needs and trends.

This article focuses on another key factor that should not be overlooked. In order to properly assess the workforce, exams must reflect best practices for test taking and learning, and be in sync with how the workforce operates and processes information. It is not enough for food safety assessment providers to merely develop questions and exams. A comprehensive exam creation process that takes into consideration technical and human factors allows for a fair assessment of workers’ knowledge and skills, while also providing feedback on exam performance that can be used to adapt exams in an ever-changing industry.

What should employers look for to help ensure that exams can properly assess the food safety workforce?

First, food safety exams should test what a food safety worker needs to know, and quality-driven assessment providers should solicit input from the industry during the exam creation process. Test developers should use surveys, conduct interviews and facilitate panel-based meetings to gather information. They also should invest in close collaboration with industry-leading subject matter experts (SMEs), as well as food handlers, managers and regulators in order to create questions and exams that are relevant. By engaging SMEs during the question writing and exam creation process, qualified food safety assessment providers can pinpoint the important information to be developed into questions and implemented in the exams.

In addition to incorporating industry stakeholder input, it is important for assessment providers to have a comprehensive understanding of the various assessment modalities —from selected response item types, such as multiple choice assessments, to performance-based, interactive scenarios that mirror real-life situations—and select the appropriate modality to maintain test fidelity.

Food safety assessment, training
Image courtesy of Prometric

An assessment provider with this level of proficiency can leverage the combination of its expertise and industry awareness to determine the best modality for the food safety workforce. For example, progressive assessment providers are actively investing in interactive, animated, scenario-based assesments because they believe this type of testing might better assess the skills and knowledge required to successfully perform in the workplace while providing:

  • High candidate engagement levels—with real-life scenarios being more relatable.
  • A safe environment for candidates to practice and understand the consequences of their actions.

Another critical component in creating effective exams is for the assessment provider to continuously review the content and incorporate quantitative and qualitative feedback from data and test takers respectively. By reviewing feedback regularly, asssessment providers can enhance the exams and adjust accordingly—keeping the exam relevant to the workforce and the industry. As the workforce and the industry change, so should food safety exam and certification programs. A feedback loop is essential to help ensure that the exam stays relevant to those who work in the food service industry as they seek to prove that they have mastered the necessary principles and skills to protect the public against food incidents. If a food safety exam does not properly assess the workforce, the consequences can be significant, not only to public health and safety, but also to the companies preparing, handling and serving food that could experience loss of reputation, revenue and the business.

Quality-driven food safety assessment providers follow a best-practices approach for creating exams and certificate/certification programs. They demonstrate a thorough understanding of behavioral learning, the necesary job skills and regulatory compliance requirements. A food safety exam that properly assesses the workforce will:

  • Solicit industry input.
  • Incorporate interactive scenarios that mirror real-life situations.
  • Create a feedback loop and adaptable exams that can easily be modified to stay abreast with the ever-changing industry.

While food handlers may be one of the biggest vulnerabilities in a safe food supply and delivery chain, they also represent one of the greatest opportunities to guard against food safety issues. Developing an effective food safety assessment program as part of a preventative strategy will help ensure both public health and corporate long-term business success.