Food that is not only fresh and delicious but is also safe to eat is a must for any restaurant. Foodborne illnesses are a real threat to consumers and can permanently mar the reputation of the chain or restaurant who spreads them. If you’re at risk for serving up a chicken breast with a side of Salmonella or a burger crawling with E. coli, it is just a matter of time before someone gets sick. According to the CDC, about one in six Americans will get sick from a foodborne illness each year; more than 125,000 people per year become ill enough to be hospitalized.
Beyond the moral obligation to serve up quality food and to make sure your customers don’t get sick, attention to food safety can also prevent a public relations nightmare for your brand. The very mention of foodborne illness triggers a connection with Chipotle, even though many of the brand’s news-making outbreaks were over three years ago. Keeping customers, your business, and your reputation safe are just three reasons to incorporate food safety best practices into your daily routine.
Promote Customer Safety
You’re in business to serve your community or a specific population, so it is in your and their best interests to ensure the food you are serving up is not only tasty, but safe as well. Proper attention to everything from handwashing, to choosing the right cutting surfaces, to serving and storing food at the proper temperature, and properly labeling prepared foods and ingredients ensures you’re not harming the very customers you are trying to serve.
When you can be confident that your sanitation, storage and labeling process are the best they can be, you can serve every customer with pride, knowing you’ve provided them with the best possible meal or item. Your customers will know they can patronize your establishment with confidence that you take their safety seriously and are consistently dedicated to quality.
Protect Your Reputation
Chipotle, Taco Bell, and other brands found out the hard way: News spreads fast. In this era of smart phones and instant communication, that hair attached to your pasta is horrifying for more than just the patron who ordered it. With social media at the ready, one mistake could be broadcast to an audience of thousands in just seconds.
In 2015, Chipotle made headlines, for all the wrong reasons. The brand had outbreaks in multiple locations, spanning 11 states. Even after a public and thorough store sanitation and cleansing, consumers and media still question the level of food safety in the brand’s locations and how these outbreaks were handled by the company. Chipotle had a more recent incident this summer. The chain committed to retraining all of its restaurant workers nationwide on food safety after nearly 650 customers became ill from eating at one of its Ohio restaurants. Tests showed sickened customers had Clostridium perfringens, which is a foodborne disease that occurs when food is left at an unsafe temperature.
Taco Bell has been under investigation for foodborne illness multiple times in the past few decades, dating back to 1995. From Salmonella to E.coli, the brand continues to struggle with food safety, making it a frequent target of both the news media and comedians cracking jokes at the brand’s expense.
Protect Your Business
Chipotle suffered in more ways than one during that series of publicized outbreaks. The company’s stocks and profits plummeted, even after the outbreak appeared to be over. Jack in the Box never fully recovered after a tragic case of E. coli outbreak that resulted in the deaths of four children almost two decades ago.
Consumers have long memories, and there is no such thing as an isolated incident anymore. Focusing on food safety in this digital, social-media-powered era is more important than ever before. Simple steps, from properly training your employees about food safety, to implementing the right tools and technology to manage a food safety program, to properly labeling and testing food before you serve it, can help your brand maintain its sterling reputation and keep your customers safe.
Every step you take towards implementing proper food safety protocol is a step in the right direction for your customers, your business, and your reputation.