SafetyChain Software

Six Steps to Getting a Handle on Cost of Quality

By Barbara Levin
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SafetyChain Software

The importance of food safety is understood and hopefully, unquestioned. It is industry’s responsibility to protect consumers and of course, a major food safety event can ruin a company’s brand and financial health.

Yet when it comes to food quality management, the complexities and overall economics of quality are often underestimated. While lapses in food safety can destroy a brand, it is the consistent adherence to food quality attributes that build brand loyalty. This is why that brand of bread always has that certain softness, or why that French fry always has the same taste regardless of where you buy it. And that is why manufacturers continue to purchase, or decide not to purchase, ingredients from certain suppliers.

Food quality management can often be more complex than food safety. Think 3 CCPs vs. 30 quality attributes, for example. And, Cost of Quality can have the biggest impact on a food company’s overall key performance indicators (KPIs), profitability and brand reputation. Non-conformances in food quality often cause the most rework and the most customer rejections, which has a significant impact on what can be referred to as the Economics of Food Quality Management.

Since most food safety and quality assurance (FSQA) operations are often “data rich and information poor” — meaning they don’t have an effective way to do trending and benchmarking on the volume of quality data they collect — it can be difficult to fully understand, and therefore reduce, Cost of Quality.

Getting a handle on Cost of Quality is a process. These six steps are a good place to start:

  • Define quality in your organization
  • Determine the right metrics for a better understanding of Cost of Quality
  • Improve transparency and visibility of your processes, products and supplier quality requirements
  • Fully understand where your quality risks come from
  • Make your quality data both accessible and actionable for continuous improvement to reduce Cost of Quality
  • Understand what tools are available, such as automation technologies, that can improve performance and lower Cost of Quality

SafetyChain is hosting a complimentary webinar, “The Economics of Food Quality Management: Understanding and Reducing Cost of Quality,” on June 25. The event features Lamont Rumbers, president and founder of Fully Integrated Quality Solutions, and former senior director of quality for Sam’s Club. Rumbers will discuss these six steps and much more. Learn more about the webinar and register.

Lab technicians use the Hunter device during a test process. InstantLabs manufactures the Hunter system as well as test kits for food pathogens and species identification such as the catfish testing commercialization agreement outlined with the FDA.

New Catfish Test Catches Mislabeling Faster

By Maria Fontanazza
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Lab technicians use the Hunter device during a test process. InstantLabs manufactures the Hunter system as well as test kits for food pathogens and species identification such as the catfish testing commercialization agreement outlined with the FDA.

As Americans seek to make healthier choices, seafood is becoming more popular than ever before. In fact, U.S. consumers eat 50% more seafood now than they did 50 years ago and spend $80 billion annually on creatures from the sea, according to Oceana. Coupled with the increasing popularity is the growing problem of seafood fraud and mislabeled imports. Oceana’s study in 2013 performed DNA testing on seafood samples taken around the United States and found that nearly 33% of those samples were mislabeled.

FDA has made a significant investment in DNA sequencing to improve its ability to detect misrepresented seafood species in interstate commerce and from other countries. “The Agency has trained and equipped eight field laboratories across the country to perform DNA testing as a matter of course for suspected cases of misbranding and for illness outbreaks due to finfish seafood, where the product’s identity needs to be confirmed,” stated Steven M. Solomon, deputy associate commissioner for regulatory affairs at FDA, before the U.S. Senate’s Committee on Small Business and Entrepreneurship in May. “FDA also trained analysts from the U.S. Customs and Border Protection (CBP) and the National Marine Fisheries Service in its new DNA-based species identification methodology.”

With some of the most common seafood choices including white fish varieties like tilapia and catfish, DNA-based testing plays a critical role in detecting mislabeling of species.  If you’re a knowledge seafood person and you get a whole fish, there’s a high likelihood you can identify it correctly,” says Steven Guterman, CEO of InstantLabs. “However, once that fish has been filleted—let’s call it a white fish—it’s almost impossible for anyone to visually correctly identify that fish. That’s where the DNA testing comes into play.”

Lab technicians use the Hunter device during a test process. InstantLabs manufactures the Hunter system as well as test kits for food pathogens and species identification such as the catfish testing commercialization agreement outlined with the FDA.
Lab technicians use the Hunter device during a test process. InstantLabs manufactures the Hunter system as well as test kits for food pathogens and species identification such as the catfish testing commercialization agreement outlined with the FDA.

InstantLabs offers a series of DNA-based seafood tests for species identification. Last week the company announced a partnership with FDA to co-develop and commercialize a new Ictalurid catfish species identification test that enables much faster sequencing of samples and at a lower cost. “I think everyone is recognizing that the current method industry uses for validation, which is to take a sample and send it out to a lab for sequencing, just takes too long,” says Guterman. There is a typical time lag of about one to two weeks from taking a sample to getting a result.

The Hunter System is a real-time PCR instrument that delivers results in a much shorter period of time. “Switching from a sequencing test to a PCR test where you’re looking for a specific target DNA and getting results on site in two hours, or in a laboratory within a day, changes the way the industry operates,” says Guterman. “It enables better enforcement, and government regulators and suppliers can do validation in a way that’s not disruptive to their normal course of business.”

FDA and InstantLabs began talking about the technology about a year ago, as both have worked closely with the University of Guelph, according to Guterman. FDA was looking for a company that would be able to commercialize a test kit for U.S. catfish, and the new partnership is part of a Cooperative Research and Development Agreement (CRADA) with the agency. U.S. Farm Bill legislation states that only members of the Ictaluridae family can be legally marketed as catfish within the United States.

The FDA-InstantLabs CRADA collaboration will help ensure the integrity of labeling related to U.S. catfish. The Pangasiidae species, which hails from Southeast Asia, has been increasingly mislabeled as U.S. catfish. This is not only a concern from a cost standpoint but also a safety perspective, as FDA has detected toxins in catfish that come from Asia.

The Accountability Factor in Food Safety Culture

By Maria Fontanazza
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To build an organizational culture that embraces true food safety preventive controls, give employees the autonomy to make critical decisions.

Strengthening food safety culture within a company goes beyond the quality function in raising the banner for food safety: Engagement across an organization, from human resources to maintenance to operations are essential. In a recent Q&A with Food Safety Tech, Laura Nelson, vice president of business development and professional services at Alchemy Systems, discusses how companies can train employees working on the plant floor to help them attain a level of empowerment to take an active, preventative role in food safety, as well as how to engage executive leadership in sharing and evaluating metrics.

Food Safety Tech: How does the accountability of employees play into FSMA implementation?

Laura Nelson: FSMA is going to be additive to what [companies] are doing now in some ways. When you look at FSMA, I think about formalized programs for some companies that may not have a full-blown environmental program that is managed as a preventive control. There’s a lot of training [involved], not only in executing the environmental program, but also in how you maintain your environment to prevent those microbial niches. You start to drill back from the actual protocol of environmental monitoring, and what you do when you receive a positive listeria. How can we start educating employees to be able to recognize the niche? [For example,] is it a cramped pushcart, or damage to [something] holding product where it can’t be properly cleaned? You start educating employees at the level that they can play a more preventative role [in recognizing] they need to take equipment out of commission or send it to maintenance because it can’t be cleaned. This is when we start to see a real change in the culture of a plant. People move beyond these SOPs and requirements to a much more facilitative and educational role to drive the support of some of the FSMA requirements.

The other thing I see is record keeping: There’s a big criticality in maintaining records. People maintain a lot of data now, and there’s a lot of ancillary information included. We just haven’t had the scrutiny on record keeping. The auditors will look through it and find the information they need, but it will be a different [level of] scrutiny when FDA inspectors start to look at the data out there. I think that provides a big opportunity for industry to look at how they maintain records, what they use, and how to capture it. Again, it rolls down to employees—educating them on what is a proper record.

FST: Is facilitating employee awareness and training a challenge faced by more smaller companies versus larger organizations?

Nelson: I think large and small companies face the same challenge, and that is to elevate the knowledge of their employees (they are the eyes and ears) to help them maintain your food safety programs. It goes beyond an SOP on how to clean a piece of equipment or wash their hands. It’s more of understanding the “whys” behind it so they can be line-of-sight. They’re [on the floor] 24/7; they’re the ones who see equipment getting damaged, or drips and leaks. For them to understand and recognize what kind of risk that introduces into a plant [enables them] to raise their hand to prompt some corrective action.

There are food companies out there that are looking to achieve that level of autonomy of giving employees the ability to stop a line because there’s a food safety issue. These are hourly workers that have the autonomy to do that. That’s a huge thing. If you’re able to do that, you’ve far surpassed the basic compliance of any kind of training or education. You’re really looking at an organizational culture that has embraced true food safety preventative controls program.

FST: Food Safety Culture makes the connection between employee behavior and accountability, and establishing metrics. What are your thoughts on Food Safety Culture moving forward?

Nelson: It’s very hard to monitor behaviors. It’s easier to do classroom training and check that box. [It’s the] “how-to”: How do you do that? How do you mature your food safety culture to a point where you get to that autonomy point? We know that you need to go beyond letting employees read SOPs and sign-in [sheets], and say they understand it and move on. You have to move beyond classroom training where you’re giving employees what they need to know and telling them the requirements. You have to connect those behaviors, and then monitor and observe those behaviors, and validate that you’re executing on them. Then it’s applied onto the plant floor.

Embrace the culture of helping each other. Once you’ve achieved this: if your employees are executing when you’re not looking, that’s culture. It’s integrated and something that people embrace.

We did some research on the topic and developed an iPad coaching tool that allows people to systematically gather the data, to capture and automate it. We found that supervisors appreciated it because they had something that was clear and gives them dialogue on what to say in the event that something was missed.

FST: Where should companies focus when training and educating employees to reach a stage of empowerment?

Nelson: The training needs to be at the [appropriate] education level; it needs to be in the language they that understand. [For example,] companies may be able to do a lot more with pictures to accommodate non-English speaking folks in their plant.

Employees need to be challenged and quizzed to make sure they understand the information. The training itself needs to be tied to metrics:  What are you trying to achieve as a plant and therefore [need] to train people on? This should be tied into factors such as customer complaints, quality issues, and what has a direct impact on what employees are doing or not doing, as this [leads to] much more accountability. That’s where the role of the frontline supervisor is critical. That position is absolutely key to the success of driving food safety program compliance. We have to recognize that our frontline supervisors need the skills to motivate employees and communicate effectively with them, including discussing the challenges in conflict resolution.

Elevating food safety so employees as are aware. Awareness programs have a documented advance to people trying to drive specific requirements. We’ve seen a lot of people develop awareness programs around food safety and provide the focus in the plant on key elements that people struggle with. That way, they’re able to have multiple touch points (posters, digital signage, huddle guides). This is absolutely key as we move forward: not just training, but ongoing awareness.

FST: How can companies further educate management to understand the value of food safety culture and reach a point of alignment?

Nelson: There is and can be a pretty big disconnect between executive leadership and what is going on related to food safety. When you talk about the collaboration of the team and those within the plant, you have to include your executive management team. They should understand the different activities and efforts that go into driving a food safety program in a plant. When talking about metrics and evaluating effectiveness, that data should be shared with the executive team on a routine basis so that everyone is clear on what is happening in the plant as well as the results. If the results aren’t where we want them to be, and we’re not in a continuous improvement mode, then what is it going to take to get there? That dialogue should be had.

If you don’t continue to educate your executive team on what issues you’re seeing, then you start creating a divide within the organization. That’s part of what stems from people struggling with a lack of resources and time; this disproportionate disconnect is between other activities within a plant. Communication needs to be routine; people need to be held accountable for metrics so that you’re actually tracking to them. And if you need [more] resources, it’s the perfect way to start building a case for getting additional sales, technology, programs or procedures.

Food Safety Tech’s Food Safety Culture Series

Embed Food Safety Culture. There’s No On/Off Switch

Food Safety Culture: Measure What You Treasure

Aaron Kettle is the Product Manager, Thermo Fisher

Need a Faster Sample Prep Method for Pesticide Residue Analysis? Try Accelerated Solvent Extraction

By Aaron Kettle
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Aaron Kettle is the Product Manager, Thermo Fisher

In a Q&A with Food Safety Tech, Aaron Kettle, sample preparation product manager at Thermo Fisher Scientific discusses the advantages of using accelerated solvent extraction for pesticide residue analysis and its applications in the food industry.

Food Safety Tech: What are the benefits of using accelerated solvent extraction versus other more time-consuming sample prep methods?

Aaron Kettle: It can save a considerable amount of time over techniques such as Soxhlet and sonication that are used in this industry. In addition, the amount of solvent you’re using is cut down by at least five fold using this technique. The other advantage over some of the other techniques is that it allows walk-away capability, so your samples can be loaded and you can run your methods overnight. It’s pretty much just load the buttons and walk away, and by the time you come in the next day, everything is ready for analysis.

FST: Discuss this method in the context of today’s environment as it relates to importance of detecting the presence of pesticide residue and harmful pollutants.

Kettle: It’s certainly beneficial. It doesn’t have matrix limitations so you can use it for a lot of different sample types: High-fat content samples, such as avocados, dry samples like bread and grain, and high-water content samples like tomatoes.

FST: Are there specific food applications that benefit from accelerated solvent extraction, including those in which the method is underutilized?

Kettle: I don’t think the technique has a lot of use right now for high-water content samples, such as pesticide residue extraction for tomatoes, berries, etc. That primarily has to do with the fact that historically it hasn’t worked well with these kinds of samples. However, we’ve recently released a moisture-absorbing polymer that acts to remove residual water without interfering with the extraction and recovery of the analytes. That has allowed the accelerated solvent extraction to work with these sample types. That’s an area where’s it’s being underutilized right now, primarily because it is a relatively new product release for us. It’s an area where we’d like to see adoption continue to increase.

FST: What is unique about the polymer being used in this detection method?

Kettle: It’s a proprietary mixture that will remove water content up to 85%. There are no major specifics; it will work with any kind of matrix that has water in it—fruits, berries, etc.

FST: What are the top advantages of the technology?

Kettle: The ability to remove residual water is important. It happens prior to the sample being loaded in the extraction cell. There is no limitation with high-water content samples. It mixes well with the dispersing agent, so not only can you add a dispersing agent to help solvent flow through the matrix better, you can also add the polymer to help it through water. It helps expand the capability of the accelerated solvent extraction in what it can do in the food market for pesticide extraction.

FST: What are your expections of this technology within this niche moving forward?

Kettle: We would like to see it expand and have greater awareness and acceptance for the accelerated solvent extraction in this particular area. Right now, folks are using a manual technique for these types of samples, so we’re hoping these customers will accept the walk-away automation and the flexibility that this technique will provide.

Unleashing the power of the cloud on Food Safety and Food Quality

By Food Safety Tech Staff
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SafetyChain’s FSQA Tech Talk conversation continues next week with a discussion on why cloud and mobile technologies are becoming a game changer for food safety and quality assurance (FSQA).

As part of an ongoing series that focuses on how technology is being leveraged to solve FSQA execution challenges, the next FSQA Tech Talk session’s special guest speaker will be Michele Eddy, Corporate QA Manager with UniSea.  Eddy will be sharing her experience and insight as to how realtime FSQA data, which is  available, anywhere, and at anytime, is helping to provide sales with immediate quality gradings, better manage HACCP, CAPA, and direct observations for UniSea’s pillars of sanitation,  and how the cloud is making it easier for participants in their supply chain to work together.  Eddy will also discuss use and employee adoption of mobile devices.

The session will start with SafetyChain’s Director of Technical Solutions who will discuss key benefits of the cloud on FSQA, including the ability to have realtime data proactively pushed out and acted upon,  as well as how cloud and mobile devices support FSQA transparency and visibility across the value chain. Also discussed will be common cloud misperceptions including security and employee adoption.

The speakers will be taking questions live from the audience, and FSQA attendees are encouraged to bring their IT folks to participate. Attendees who would like to see what the cloud and mobile FSQA apps look like in action, are invited to stay online after the Tech Talk for a 15 minute demo of SafetyChain’s cloud and mobile solutions. The session is being held on Tuesday, May 19 at 10:00 am PDT, and those interested in attending can visit here for more information and to register.

The FSQA Tech Talks are a part of SafetyChain’s 2015 FSQA Technology Series: “Enabling Technologies – The Food Safety & Quality Assurance Game Changer” – which includes Leadership Forums, FSQA Tech Talks and Executive Briefs. Jill Bender, SafetyChain Vice President of Marketing Communications, said, “SafetyChain has been very proactive these past several years in educating industry on key FSQA challenges such as FSMA, GFSI, cost of quality and more. Input from the thousands of people who have attended our webinar forums was that they’d also like to learn more about how their peer companies are leveraging technology to execute on these challenges – and so the 2015 FSQA Technology Series was born!” “So far more than 1,500 hundred FSQA and food company IT folks have participated in the series, and we’re very excited to continue with fabulous speakers such as Michele Eddy,” Bender continued.

To learn more about SafetyChain’s FSQA Technology series visit www.safetychain.com/2015techseries.

Upcoming FSQA Tech Talks Include:
June 23: Harnessing Cost of Quality
July 21: Conquering HACCP, HARPC and Food Safety Plan Management
Participants of this series need only sign-up once and will automatically receive notice of the next topic and login/call information.  Register here for this complimentary series.

How Supplier Scorecards Affect You

By Food Safety Tech Staff
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A supplier scorecard allows companies to measure vendor performance as it relates to risk management, quality, and compliance. Having up-to-date and accurate documentation, particularly surrounding foreign supplier verification, is an important part of FSMA compliance. Suppliers must be able to provide immediate and accurate information, especially in the event of an audit. Marc Simony, vice president of marketing at TraceGains, explains why companies should build the scorecard over time, evaluating a supplier’s performance against specific business requirements.

Risk Assessment in Pathogen Testing Methods

By Food Safety Tech Staff
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A Certificate of Analysis (COA) provides a level of confidence in the quality and purity of its product. Companies should take this document a step further and assess what the results mean. Using Failure Modes and Effects Analysis (FMEA) can help a company identify, quantify and assess risks associated with pathogen detection methods, giving them the background information they need to trust the results. FMEA can help companies understand the differences between testing methods by individually identifying the risks associated with each method on its own. Maureen Harte, President and CEO at HartePro Consulting, and Lean Six Sigma Master Black Belt, talks about the challenges a company faces when assessing results on a Certificate of Analysis and the role of FMEA.

Prepare Your Food Safety Plan for the Preventive Controls Rule

By Maria Fontanazza
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As FDA prepares to issue its next final FSMA rule, Preventive Controls for Human Food, companies should already be laying the groundwork for training staff.

With the August 31 deadline for the Preventive Controls for Human Food rule only months away, careful attention must be paid to training, metrics and collaboration between larger and smaller players to prepare for implementation.

Training surrounds all aspects of a food safety plan, from understanding validation and verification to proper recordkeeping. “Regardless of what happens, training is critical and imperative,” said Donna Garren, Ph.D., American Frozen Food Institute, at the Food Safety Summit last week in Baltimore. “FDA is measuring food safety culture in an operation, and training must be ongoing.”  Garren pointed to the FDA-funded Food Safety Preventive Control Alliance (FSPCA), which was established to develop standardized curriculum and help companies, especially those small and mid-sized, with training programs to meet requirements of the preventive controls regulation. The FSPCA curriculum is fairly broad and includes content that addresses an overview of food safety plans and GMPs, preventive controls related to allergens, sanitation, and suppliers, recall plans and record-keeping procedures. FSPCA has planned its pilot sessions for April, May and June of this year, with a train-the-trainer course planned for the fall.

Formed in January, the FSMA training workgroup has been working to develop training curriculum specifically for regulators on how to evaluate a facility against the preventive controls requirements. According to Priya Rathnam, supervisory consumer safety officer, Division of Enforcement/Office of Compliance at CFSAN/FDA, the agency plans to take a staggered approach to training based on deadlines, beginning with larger companies, as it is not practical to train all safety staff at once.

FDA’s Preventive Controls Phase 2 Workgroup is developing a metrics plan to measure progress (specifically measures that directly tie in with public health outcomes) and track trends, making adjustments as necessary. The agency plans to issue a guidance document to help industry and food and feed safety staff identify significant hazards and implement preventive control strategies. An internal technical assistance network is also planned to assist in consistent implementation in the field.

Start the journey now

While many in the industry may suffer from “FSMA fatigue”, discussing the implications of FSMA day in and day out, a lot of education and outreach still remains. Not everyone within an organization is aware of the intricacies of the regulation. “[We] need to make sure others have the same level of insight that we do,” said Tim Jackson, Ph.D., director of food safety at Nestlé North America.  In addition, the bigger industry players need to work with smaller suppliers and manufacturers that don’t have the resources.

When developing an implementation approach, a company should standardize an internal approach now, rather than wait until the rule comes out in August. This begins with establishing a FSMA team. Jackson advises that this specialized team perform a detailed review of the preventive controls rule requirements and conduct a face-to-face workshop to confirm a rollout strategy and action plan. “We’re looking at our own HACCP plan,” Jackson says of Nestle, adding that they are reviewing validation of control measures and the company’s documentation system, challenging whether it’s “good enough,” and enhancing its early warning system.

DuPont and Eurofins Partnership Launches Custom Food Protection to New Heights

By Maria Fontanazza
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The collaboration aims to help manufacturers increase product shelf life while maintaining safety and quality on a wider scale.

DuPont Nutrition & Health is joining forces with Eurofins Microbiology Laboratories, Inc. to deliver tailored food protection services with advanced analytical testing services. The agreement, which is initially being launched as a pilot program in the United States, combines DuPont’s expertise in food microbial ecology and its Detect + Protect service program with Eurofins’ capabilities in microbiological testing.

The food protection program will assist manufacturers with the microbial challenges they face in their production facilities while also addressing food spoilage and waste. Introducing antimicrobials can make food products last longer, but it’s important to ensure that the quality of those products is not affected. One of the goals of the partnership is to help food manufacturers reduce spoilage and expand the shelf life of their products without making such a compromise. “Detect + Protect targets clients that are all about comprehensive [food] safety and quality,” says Marc Scantlin, vice president, US Food Division at Eurofins. “Everything has an expiration date. How can we improve the timeline of keeping whole food safe while increasing shelf life?”

According to Nathalie Brosse, global market development, BioProtection at DuPont, the company has needed more space to build its Detect + Protect offering. DuPont will be leveraging Eurofins’ extensive lab capacity to make its program more widely available, while DuPont’s international client base opens the doors for Eurofins to expand its global reach.

From a logistics perspective, the partnership will also expedite sample turnaround, as the companies take advantage of the Eurofins microbiology lab in Louisville, KY. Located in close proximity to the UPS worldwide air hub, Eurofins can receive overnight samples between 2 am and 4:30 am, providing a faster turnaround of samples by nearly six to eight hours.

DuPont and Eurofins anticipate launching the partnership in Europe but are not disclosing dates yet.

A Supply Chain Or a Growing Spider Web?

By Maria Fontanazza
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The biggest risk faced by the food and beverage industry could be the supply chain itself.

Two proposed FSMA rules, Risk-Based Preventative Controls for Human Food and the Foreign Supplier Verification Program (FSVP), place high expectations on companies surrounding their supplier controls.

During a recent Tech Talk, “Tackling FSMA Compliance”, Melanie Neumann, executive vice president and CFO of The Acheson Group, offered advice on how companies can use technology to execute on the challenges they will face under FSMA.

Game-Changing Challenges

Globalization.  “We as an industry are sourcing more ingredients than ever before—more by volume, more by way of uniqueness, and more by way of more countries,” says Neumann. “We have more companies that are playing in the global supply chain, and arguably, it’s a growing spider web versus a chain.”

Importer of Record. These days, companies have to keep track of more information than ever. “That’s where technology can come into play,” says Neumann. “We have other challenges like trying to understand who really is the importer of record, because there’s some regulatory vagueness with respect to that definition.”  Variations, such as how the Bioterrism Act and the FSVP define importer of record, can also cause confusion. “We need to take a deep dive within our organizations and ask, ‘Am I the importer of record? Do I need to comply with foreign supplier verification?’”

Foreign supplier awareness.  Some companies can’t name all the foreign suppliers present in their supply chain, and this is compounded by the reality that some foreign suppliers doesn’t understand FSMA. “Some foreign suppliers haven’t heard of FSMA, and we have a very short period of time to compliance to get them ready if you still want to source from them,” says Neumann. “Technology can help us track back and keep record of the supply chain.”

Stay on top of risk instead of letting risk catch up with you

Keeping track of mountains of information while controlling risks within a paper-based environment is quickly becoming obsolete and potentially dangerous. Having the electronic documentation will help prove compliance with requirements. “Gone are the days where we can manage all these requirements in a filing cabinet. The technological solutions out there can help you put everything in an electronic format that is searchable and at your fingertips in minutes. By regulation, you’ll need the information within hours,” says Neumann. “These systems are building in mechanisms to auto-alert you, so if something looks like it is becoming out of spec or compliance, it will raise an electronic hand.  It also helps you keep and meet the record keeping compliance requirement from both a foreign and domestic supplier management perspective.”

Listen to the entire SafetyChain FSQA Tech Talk


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FSMA Fridays: Everything You’ve Wanted to Know About FSMA but Were Afraid to Ask